Corwin Ford Spokane - Service Center

We love the service at Gus Johnson! Dick Morgan is an awesome service manager and consistently takes great care of us when we call for an appointment. Thank you for the great service! Dick Morgan is an awesome service manager and consistently takes great care of us when we call for an appointment. Thank you for the great service! More

Amazing service Great environment, and friendly. Completed everything I asked for. Brand new tire fully replaced for a great price. It didn't take long for the work t Great environment, and friendly. Completed everything I asked for. Brand new tire fully replaced for a great price. It didn't take long for the work to be completed. More

Great Service I was kept abreast of the progress on my vehicle by Keith. I had added an Oil Change once I got there; and without question; they added that service. I was kept abreast of the progress on my vehicle by Keith. I had added an Oil Change once I got there; and without question; they added that service. Great place for my FORD F250's service and care. I did not meet the mechanic that worked on "RUBY" (truck color!!) But Thanks!!! Job well done!! More

Great staff On an RV road trip 1500 miles from home we had engine problems. When I called I was told they were extremely busy and were a week behind in appointmen On an RV road trip 1500 miles from home we had engine problems. When I called I was told they were extremely busy and were a week behind in appointments. I stopped in anyway and talked to Dan the service manager and told my story. He was understanding and friendly. With the help of Don.the service writer they squeezed me in the next morning. More

Great service Found my problem promptly, were helpful and friendly and professional in every respect. This is the best, most reliable service I’ve had anywhere in 6 Found my problem promptly, were helpful and friendly and professional in every respect. This is the best, most reliable service I’ve had anywhere in 60+ years of driving! More

Service call Always friendly and explains things well. The paper work showed what was done and shows the issues with may come up in the future visits. Always friendly and explains things well. The paper work showed what was done and shows the issues with may come up in the future visits. More

You staff is fast and professional. Just had routine service appointment and your tech picked up a leakin the oil pan that is covered by warranty. (No charge). I also really appreciate t Just had routine service appointment and your tech picked up a leakin the oil pan that is covered by warranty. (No charge). I also really appreciate the free shuttle service. More

Excellent Service! The Service Department at Gus Johnson is outstanding in both their team and the service provided. Very courteous and professional! Service was compl The Service Department at Gus Johnson is outstanding in both their team and the service provided. Very courteous and professional! Service was completed in a very timely manner and the details of what was completed was explained thoroughly. I would highly recommend this team! More

Ever wonder why Yelp gives this clip joint a 2? I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealersh I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealership I vowed to do an on-line review and was told "Go ahead. We write them faster than you can". I towed my truck in to get a service quote. After a $350 'preview' they told me it would be another $1300 to tear down and really confirm that I needed a timing chain and then another $800 to repair. I towed it home to consider. In the meantime, I googled 'F-150 cracked cam phaser/timing chain problems' and found it is a know defect in those trucks from 2004-2012. Some motorhead friends also advised that the problem would likely ruin the engine. I went back in to talk with the service dept. who 'rechecked with the mechanic' and they were 'pretty sure it was just a timing chain'. I left the truck in my yard. Months later I found a good deal on-line at GJ Ford. I took some photos and my work order out and explained the situtation. They suggested my truck could be worth $9k as a trade-in minus the $2k for repair on the work order. After going in 'the back room' to discuss, they came out and said they would need to deduct at least $6k as they 'were pretty sure' my truck had a blown engine. When I called 'foul' and suggested that they 'were pretty sure' of opposite opinions depending on whether I was buying a repair or trading in the same vehicle, the Sales Manager (G) told me to 'get the xxxx out' I wrote a letter to Gus which was ignored until he had to respond to a complaint inquiry from the Attorney General. Unfortunately, the AG can't do anything if the business denies guilt other than record it and watch for complaints that signify a trend. I'm sure it's only a matter of time before enough people complain about getting ripped off that the AG takes action. Beware of this Auto Row 'Fraud' Dealer. More