Corwin Ford of Tri Cities - Service Center

Just great service Corwin did a great job addressing the issues with my car. Cody was friendly and communicated well. He explained what was going on through every step o Corwin did a great job addressing the issues with my car. Cody was friendly and communicated well. He explained what was going on through every step of the process and made sure to send me updates regularly. Much appreciated! More

Sunroof repair Brought my truck in on a Monday morning, they assessed the repair and told me they needed to order parts and my truck would be ready most likely by th Brought my truck in on a Monday morning, they assessed the repair and told me they needed to order parts and my truck would be ready most likely by the end of Tuesday for sure Wednesday. Mike called and said it wasn't going to be ready until Thursday. This was a problem because I work 4 days on 4 days off 12 hour shifts and wouldn't be able to pick up my truck until the following Monday. Mike told me that they would have the work completed by the end of the day. The dealership was closing but they had my truck ready when they said they would. More

Service center job well done! The service team was outstanding, very friendly and attentive. David Fabian was very helpful and knowledgeable answering my questions and offering th The service team was outstanding, very friendly and attentive. David Fabian was very helpful and knowledgeable answering my questions and offering the best services for my vehicle. The team worked together and delivered a superior job! More

I would use them again Hope I don’t need to! Other than my front number and right front finder had to be painted, my car hood looks like it was bought at a junk yard, becaus Hope I don’t need to! Other than my front number and right front finder had to be painted, my car hood looks like it was bought at a junk yard, because the hood is noticeably not matching the new painted parts, I am upset with the insurance and will deal with them More

Fantastic service Service was fast friendly and efficientI would recommend the service department to friends and family I think they’re really nice and really good at w Service was fast friendly and efficientI would recommend the service department to friends and family I think they’re really nice and really good at what they do More

Used car dealership style. Bad psychology use at its worst. The business is beautiful! The people are dressed for success... VERY clean and pleasing to the eye! Everything else is 18th street Louie. They li The business is beautiful! The people are dressed for success... VERY clean and pleasing to the eye! Everything else is 18th street Louie. They lie, flatter and manipulate to make ends meet. I will not even go near the dealership again... It's Diseased. Ford is awesome... Therefore... Take the hit and go to the Prosser dealership. The only reason I gave stars... At least one was required. Avoid Corwin! More

Victor did a very good job. They have a nice facility and good people. I can drop off our company vehicles and they get them taken care of. I will be back. They have a nice facility and good people. I can drop off our company vehicles and they get them taken care of. I will be back. More

Very impressed Very impressed with the service and facilities. Also had a nice visit with the driver that gave me a ride home. Thank you This is a very irganiced a Very impressed with the service and facilities. Also had a nice visit with the driver that gave me a ride home. Thank you This is a very irganiced and upscale business. More

Great experience Always great and always do a fair job on my vehicles. My truck is failu new, but for service and maintenance, I always come to Corwin. Great group o Always great and always do a fair job on my vehicles. My truck is failu new, but for service and maintenance, I always come to Corwin. Great group of people More

Crazy busy I was brought in as a result of the takata recall on my husband's Ranger. We received a notice in APRIL stating that replacements were available and t I was brought in as a result of the takata recall on my husband's Ranger. We received a notice in APRIL stating that replacements were available and to get it in to our dealership for free repair. I called corwin back in April and two other times, tried the online chat later in an attempt to schedule the repair. All 3 times I was told that they would "check with parts and get back to me." Never to be heard from again. So, come OCTOBER, we get another notice urging us to get it in. I called over the phone and FINALLY spoke with a nice guy named junior, and was finally able to get scheduled. Now, day of repair, I couldn't even find a place to park my truck as the bay was full from other appointments. They did get us through as fast as I imagine they could. Very nice waiting area for kids though, I was very grateful for that while waiting. Nice employees, just a horrible all around experience getting an appointment. More