Corwin Toyota Colorado Springs - Service Center

Worst service experience ever on my Tundra. Changing fluids took 8 hours. Took my car in at 10:15 a.m. and got it back at 6:30 p.m. I did agree to end of day return, but 6:30 is way past Changing fluids took 8 hours. Took my car in at 10:15 a.m. and got it back at 6:30 p.m. I did agree to end of day return, but 6:30 is way past end of day. I was also advised possible brake replacements at 6:15 p.m. Poor to no communication on progress. When I raised issue to Service Director, he left me a vmail but has not returned 4 subsequent calls. I had purchased the 3 oil change service, cancelled it after this fiasco as I will find other more reputable repair businesses. 3 additional services were recommended for my vehicle, why add them if your staff is already too busy? More

I do not find Corwin Toyota of Colorado Springs trustworthy. I paid for a coolant flush and within 5000 miles had a faulty water pump code. Based on the simplicity of this repair I chose to comple trustworthy. I paid for a coolant flush and within 5000 miles had a faulty water pump code. Based on the simplicity of this repair I chose to complete the repair myself. When I removed the water pump I was surprised to find two pieces of the foil seal from an antifreeze jug at the circulation port on the face of the water pump. I'm sure these pieces of foil were intermittently blocking the circulation port and causing the engine code. There has never been coolant added to this car other than the flush and replacement this dealer performed. They shared the remaining engine code with me which was a misfire. Their parts department sold me the OEM water pump and coil packs which I replaced as well correcting the misfire. About the only thing I recommend at this dealership is the parts department. More

SHOUOUT TO IAN, HE IS GREAT. HE TAKES TIME TO EXPLAIN THINGS AND IS BEYOND FRIENDLY - NOAH VOLCIC HE TAKES TIME TO EXPLAIN THINGS AND IS BEYOND FRIENDLY - NOAH VOLCIC More

Dave got me in and back on the road much faster than i thought it would be. I appreciate his kindness and thorough explanations thought it would be. I appreciate his kindness and thorough explanations More

I can't praise Dave enough for his kindness and thorough explanation of everything going on with my car! It's no secret that car issues are stressful, but he really helped me out! explanation of everything going on with my car! It's no secret that car issues are stressful, but he really helped me out! More

The interaction with Chris Fitch was pleasant & positive. However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment of items that needed to be done at a cost of over $1600 to include some highlighted in red. I know for a fact that none of those items were needed, or even listed in the owner's maintenance manual, because they had already been done or not required by the manufacturer. I closely follow all my vehicles' maintenance requirements, some of which I do myself. The only time I will use a dealership is when a recall is issued, the reason I has to set up this appointment. More

Bought my Tundra there and have done all my services there. 183000 miles. Not to good last time though. there. 183000 miles. Not to good last time though. More

He eased my mind regarding my issue. I had and delivered in less than am hour. I had and delivered in less than am hour. More

Great service and help…. it’s not a four because it took a little longer…. but my consultant was very helpful it’s not a four because it took a little longer…. but my consultant was very helpful More

Not sure why this is so impt. Your svc rep did great by getting car serviced and back to me in an hour. I’m pleased Your svc rep did great by getting car serviced and back to me in an hour. I’m pleased More