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Coughlin Kia of Dublin
Dublin, OH
1,003 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,003 reviews
November 23, 2025
​We visited Coughlin Kia of Dublin in November 2025 ready to purchase a vehicle, but the experience was ruined by a culture of hostility and borderline sexism that seems to come from the top down. ​Our in to purchase a vehicle, but the experience was ruined by a culture of hostility and borderline sexism that seems to come from the top down. ​Our interaction with the Sales Manager, Elijah, was a major red flag. When we asked for basic pricing transparency, his demeanor shifted to irritation. He accused us of "playing games" and I even witnessed him tell a junior employee to "shut up" during our negotiation. ​Despite this, we gave them a second chance because we wanted the car. That was a mistake. Upon returning, a sales associate suggested my wife she should "smile more" considering we were getting a new car—a comment he did not make to me. Later, another salesman used the cliché "Happy wife, happy life" to pressure us. When I called out the inappropriate nature of the comment, he doubled down. This dealership tolerates disrespect toward women and their own staff. Do not reward this behavior with your business. More
by AC
Employees Worked With
Elijah Godsil
December 21, 2024
I bought an Lexus GX on their lot an got the worst customer service experience you can imagine, they sell Kia’s I should had knew don’t talk to none of the woman when looking to do business, none are customer service experience you can imagine, they sell Kia’s I should had knew don’t talk to none of the woman when looking to do business, none are knowledgeable about what they sell. - Waune More
by Wauneoat
Employees Worked With
Lorna Newland
December 07, 2024
Misrepresented the sale price of a kia sportage sale. We drove 6 hours and when we got there they would not honor our agreement. Find another dealer that actually honors their word. We drove 6 hours and when we got there they would not honor our agreement. Find another dealer that actually honors their word. More
by Travis
Employees Worked With
Will and austin
June 20, 2024
RUN AWAY! !! My lease was ending, so I worked with Colin to purchase my vehicle. I asked him if I could use any of the money that I had paid towards my lease to !! My lease was ending, so I worked with Colin to purchase my vehicle. I asked him if I could use any of the money that I had paid towards my lease towards the purchase of my car and he said no. He assured me he could help me and my lease and purchase my car and he knew how to do this type of transaction. I purchased my car at the end of May and the whole team, including the finance man, said that my June payment would not process for the lease. Two days later, that payment came out. When I called Kia leasing, they said I should’ve been able to purchase my car for the residual value. This company charged me over $4000 more than what I should have been able to purchase it for. Jared, the manager reached out to ask how things were going and I told him that I was upset that he overcharged me and that as a woman I have lost faith in his company. I have sent him five emails and called and he has not replied to me. If you are ending your lease, go through the online portal, do not use Coughlin Kia. They also wanted to charge me $95 for a new air filter that was $10 on Amazon and took two minutes to change. This company is not female-friendly. More
by Ashley H.
Employees Worked With
Jarad Ward, Collin Pierce.
April 11, 2024
bought a new 2024 kia soul in Feb 2024 due to my care had issues after servicing. After I purchased tried to reach out to my sales rep to ask about a cargo storage. I sent several emails and called him but issues after servicing. After I purchased tried to reach out to my sales rep to ask about a cargo storage. I sent several emails and called him but never heard back but before i completed the survey he was contacting me every other day so i would give him good ratings. Maybe he was on vacation or something not sure stopped pursuing there and looked online. i was very disappointed. More
by mic
Employees Worked With
Boston Grant
February 24, 2024
Great buying experience! We highly recommend this dealership! They were honest and upfront. They made our shopping experience as easy and smooth as possible! Thank you, Cam We highly recommend this dealership! They were honest and upfront. They made our shopping experience as easy and smooth as possible! Thank you, Camm Ladd and the rest of your staff! More
by brnolds
Employees Worked With
Camm Ladd
July 27, 2023
We put down $1000 deposit to reserve a new Sorento in early July that was supposedly being delivered 2 weeks after we were there. Salesman, Cam Ladd, never followed up with us so we had to call to get an early July that was supposedly being delivered 2 weeks after we were there. Salesman, Cam Ladd, never followed up with us so we had to call to get an update on status after 2 weeks and were then told that delivery was bumped out to September! Salesman said he located another car that would be delivered the next week. He would drive up to their Lewis Center location and drive it back to Dublin for us. Salesman never updated us. we called and left several messages for him and no return call. We went to Germain and happily bought our new car from them. NEVER dealing with Coughlin!! More
by gailcsmith1265
Employees Worked With
Cam Ladd
March 02, 2023
The service department is a disaster! Mr. Victor was always our contact and there was very bad communication. Our vehicle was stolen and our car insurance (Statefarm) sent directly to C Mr. Victor was always our contact and there was very bad communication. Our vehicle was stolen and our car insurance (Statefarm) sent directly to Coughlin Kia of Dublin customer service. It took two months (60 days) to deliver the fixed car. They claimed that it was that pieces did not arrive. Which I don't believe! After the car was ready, they again requested more parts that the car allegedly needed and the process began again. Lasted 60 days! Dealing with Kia Customer Service was more traumatic than the theft of the vehicle itself! To top it off, the vehicle was delivered, all ugly inside and with a musty smell! They did not have the delicacy to clean it and pick up what the thieves left and watered after they had it at their dealer for more than 60 days. I am very disappointed in the customer service department. My daughter doesn't even want to use the car like this! frustrated! More
by Wandadeleon88
Employees Worked With
Victor
December 16, 2022
In may 22 I bought my telluride it was the best experience of car sales I ever had in my life , I have bought many cars in my 65 years of life . Today I went in for service and recalls and the serv experience of car sales I ever had in my life , I have bought many cars in my 65 years of life . Today I went in for service and recalls and the service was fantasti. I would recommend this dealership to everyone great people they go above and beyond. I even over heard a man working with a lady on the phone solving her car problems he was so polite and patient. More
by Thannan35
Employees Worked With
Damon Clark, Jarrod Auten
May 28, 2022
Took my Kia Stinger GT2 AWD in for its first 5,000 mile oil change and tire rotation on 3/30/2022.. on 4/10/2022 when cleaning my brake calipers I noticed damage on the top of my left front Brembo brake ca oil change and tire rotation on 3/30/2022.. on 4/10/2022 when cleaning my brake calipers I noticed damage on the top of my left front Brembo brake caliper, I contacted service manager Jeffery Thibodeau about the issue and all he could do is make excuses and refused to replace my caliper that cost over $1,000. I will be contacting the BBB and filing a lawsuit against Celebration Kia of Dublin for all replacement cost and labor cost. More
by Joeshotrod
Employees Worked With
Dominick Siclari
