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Matt Taylor Kia - Service Center

Lancaster, OH

4.4
122 Reviews

122 Reviews of Matt Taylor Kia - Service Center

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December 02, 2022

The service department is above and beyond with customer service. They listen to all your needs and wants. They have amazing staff and are top notch!!! Thanks guys for such great service. More

by BrigettDye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget but he was fantastic!
November 09, 2022

Todd was extremely helpful getting my car in for a part replacement. He was very kind and understanding when I explained the need to get it done very quickly and he managed to get the part and get the job More

by dumbaulds90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Fox
October 20, 2022

Kind, courteous, amazing customer service! From the moment you walk, or drive in, you are treated like you're the only customer. They communicate with you from beginning to end. More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
October 19, 2022

Customer service is always careful to ensure your experience is fast, friendly and efficient. They always review with you what your service entailed. More

by mel.ward1888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
September 27, 2022

Brandon’s Interest in providing an excellent service experience is very obvious! I have never received a more detailed service inspection. More

by srlmedipro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson
September 24, 2022

We are always treated so well here. Great people work here. They have always taken great care of us from the purchase of our car to all the maintenance. More

by Michelle Arata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I know them when I see them
September 24, 2022

Every one is friendly and got the service done quickly. Also gave me some info on up coming tire sales which I need. More

by Deebee529
Recommend Dealer
Yes
Employees Worked With
Todd.
Sep 26, 2022 -

Deebee529 responded

Service was done in timely matter. Todd was great. Getting new tires next month.

September 15, 2022

Since Coughlin has been in Lancaster I have gotten excellent service for my 2015 Kia Soul.I appreciate the expertise and courteous way they handle each customer. I recommend Coughlin every chance I ge More

by rice3878
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
September 05, 2022

They are very eager to please and fast service they get you want you want Definitely recommend More

by Kevin_29x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan enmen
Sep 06, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the great review, Kevin! We are so glad to hear that you had a successful service experience working with the Coughlin Kia of Lancaster team. Drive safely, and we hope to see you back!

August 25, 2022

Amazing service they got us in way sooner than any Kia dealer in the area! More

by Jyonkes67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Aug 26, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Coughlin Kia of Lancaster team. Drive safely, and we hope to see you back!

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