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Matt Taylor Kia - Service Center

Lancaster, OH

4.3
120 Reviews

120 Reviews of Matt Taylor Kia - Service Center

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July 30, 2022

Super friendly and super knowledgeable! People are always friendly and helpful. Best dealer anywhere. Best mechanics! More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Schneider
Aug 01, 2022 -

Coughlin Kia of Lancaster responded

Mike, thank you for the great review! We are thrilled to hear that you are confident in the Coughlin Kia of Lancaster team to get the job done. Drive safely, and we hope to see you back!

July 29, 2022

Clean, informative and timely. Always clean in the shop and lounge, they keep you informed as to your service as it's happening. More

by tguisinger1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisors
Aug 01, 2022 -

Coughlin Kia of Lancaster responded

Your review is music to our ears! We're delighted our team welcomed you back with professional service and accommodating facilities. We look forward to seeing you again at Coughlin Kia of Lancaster!

July 27, 2022

The facility is always very clean. The service department is friendly and knowledgeable and ask, before doing anything more than what you originally came in for. More

by lcoffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Enmen
Jul 27, 2022 -

Coughlin Kia of Lancaster responded

Nothing better than positive feedback alongside a five-star review! Thanks for sharing with the Coughlin Kia of Lancaster team.

July 18, 2022

When I Purchased My Vehicle From Coughlin Kia Of Lancaster I Was Very Satisfied With The Customer Service I Recieved Then And With Bringing My Car In For My First Service I Was Very Satisfied Again, More

by Kelly Hettinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec In Sales, Todd In Service
Jul 18, 2022 -

Coughlin Kia of Lancaster responded

Kelly, thank you very much for this positive rating and review. We're delighted that you enjoyed the customer service our team provided. We appreciate your support of us here at Coughlin Kia of Lancaster and we look forward to seeing you again!

June 28, 2022

Had exceptional service from Kia motors in Lancaster! They were ready for us at our scheduled time and the cost was slightly less than estimated. The service advisor, Mark Grubb, was very friendly as wel More

by Dr was
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Grubb, and Tom the driver
Jun 28, 2022 -

Coughlin Kia of Lancaster responded

Woohoo! Thank you for letting us know about your exceptional service experience with our team at Coughlin Kia of Lancaster. Mark will be thrilled to hear you appreciated his hard work on your Kia Sorento. We appreciate your feedback and hope to see you again!

June 06, 2022

Todd Fox was very helpful and polite. He went over everything with me that they checked and made sure to answer any questions I had. More

by Lilybo_7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Jun 06, 2022 -

Coughlin Kia of Lancaster responded

Thank you for your review! We're glad Todd provided thorough assistance that shaped your positive experience at Coughlin Kia of Lancaster. We hope to see you again soon!

June 02, 2022

Went in for oil change very happy about friendliness and speed of service. Service advisor Jonathan Enmen helpful More

by tomochs123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan Enmen
Jun 02, 2022 -

Coughlin Kia of Lancaster responded

We are so happy that Jonathan and the team gave you a positive experience! Thank you for choosing Coughlin Kia of Lancaster for your service needs, we hope to have the opportunity to work with you again down the road.

May 27, 2022

People were very friendly and helpful exposing the issue with the car. Suggested what needed done and ordered the part needed to repair the car. More

by Migriggs45
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Fox first went in forgot name person helped me at end
May 31, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the review. We are glad that our team was friendly and nice to work with. See you again next time here at Coughlin Kia of Lancaster!

May 27, 2022

Very Friendly and Professional . Actual price was less then Quoted price, which is always nice. Work was done on time and we will return for future service. More

by spitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Enimen
May 31, 2022 -

Coughlin Kia of Lancaster responded

Thanks for the review. We are glad that the team was professional and friendly. See you again next time here at Coughlin Kia of Lancaster!

May 19, 2022

They are very friendly,cordial and sympathetic to your needs.. Better than any others than I have dealt with.. More

by roberteblckbrn@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Man
May 19, 2022 -

Coughlin Kia of Lancaster responded

Thank you, Robert, for leaving Coughlin Kia of Lancaster a positive review! We are glad that our team left a better impression than what you have previously experienced and was attentive to your concerns.

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