Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Matt Taylor Kia - Service Center

Lancaster, OH

4.4
122 Reviews

122 Reviews of Matt Taylor Kia - Service Center

Sort by
January 17, 2022

Very good service. Service manager Todd Fox was great along with the rest of the crew. More

by MDR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox,
Report | Print
Jan 18, 2022 -

Coughlin Kia of Lancaster responded

It is truly nice to hear that Todd was especially helpful with your vehicle! The Coughlin Kia of Lancaster team appreciates your confidence in our work. See you next time you need us.

January 07, 2022

Worst service department I've ever been too. Horrible customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to o More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd fox, Mark Grubb and AUSTIN MOSACK
Report | Print
Jan 12, 2022 -

Coughlin Kia of Lancaster responded

I am disappointed to see that your experience with us has been anything less than stellar. We do our very best to create wonderful car-buying and service experiences for our guests, so it is upsetting to know that we missed the mark. If there is anything that I can do to improve your experience with us I would be happy to discuss what we can do to make things right. Please feel free to give me a call at your earliest convenience and I will be happy to discuss the matter in greater detail. Thank you for your feedback, Phil Neel - General Sales Manager - 740-415-3133

December 28, 2021

Service and friendliness is awesome. Never to much of a wait and keep me informed throughout. More

by rmstreets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox,Mark Grubb
Report | Print
Dec 28, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Coughlin Kia of Lancaster team to get the job done. Drive safely, and we hope to see you back again down the road!

September 21, 2021

Every employee at Matt Taylor Kia that I have encountered has been very professional and accommodating. I couldn’t ask for a better experience More

by Kfootball7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 21, 2021 -

Coughlin Kia of Lancaster responded

We couldn't ask for a better review! It means so much to hear how appreciated our team's professionalism and ability to accommodate you has meant to you. Thank you for putting your trust in the Matt Taylor Kia team and we look forward to working together again down the road!

July 16, 2021

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return. More

by adams_45764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
Report | Print
Jul 16, 2021 -

adams_45764 responded

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return.

Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the lovely review - we're so glad we've made your visits so enjoyable! Come back again soon! - the Matt Taylor Kia team

April 17, 2021

They provide top notch service. I can count on them to do a good job every time. Their service hours allow me to schedule things to meet my needs. More

by Bob O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(I didn't catch any names)
Report | Print
Apr 19, 2021 -

Coughlin Kia of Lancaster responded

Bob, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Matt Taylor Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 02, 2021

Service department fixed my 2018 KIA Sorento to my satisfaction and received a free car wash as usual. Matt Taylor is a top notch dealership with the ultimate respect to the customer. More

by Bill W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Report | Print
Apr 05, 2021 -

Coughlin Kia of Lancaster responded

Thank you for your continued business and your confidence in our team! We are happy to hear that you and your 2018 Kia Sorento were so well taken care of. See you next time at Matt Taylor Kia, Bill!

February 03, 2021

Very quick service and everyone was very professional! Finished the job in record time. But this is a waste of time to have to come up with 25 words to describe a good job done. Work was fast but filling More

by dmcnally42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Have no idea who did the work.
Report | Print
Feb 03, 2021 -

Coughlin Kia of Lancaster responded

Thanks for leaving Matt Taylor Kia a review, have a great day!

January 05, 2021

Best service best personnel that I've seen in 70 years. There is nothing else to say. Once you said the Personnel gave great service you're done. More

by Markhuntwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jan 05, 2021 -

Coughlin Kia of Lancaster responded

Hi Mark - Thank you for taking the time to review us! We appreciate your confidence in our team and are happy to hear that you had such a seamless service experience working with us. Drive safely, and we hope to earn your business again at Matt Taylor Kia!

October 09, 2020

Always outstanding customer service!Service Manager Todd Always outstanding customer service! Service Manager Todd Fox leads his service team with an expectation of EXCELLENCE! My car is always well cared More

by sugad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod Fox, Dave
Report | Print
Oct 09, 2020 -

Coughlin Kia of Lancaster responded

Thank you for the review! We are so glad you enjoy working with Todd and our team at Matt Taylor Kia, and we will certainly pass along your kind words. It is always a pleasure to service your vehicle, and we look forward to your next visit!

1
...
8
9
10
...
13