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Matt Taylor Kia - Service Center

Lancaster, OH

4.3
120 Reviews

120 Reviews of Matt Taylor Kia - Service Center

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December 28, 2021

Service and friendliness is awesome. Never to much of a wait and keep me informed throughout. More

by rmstreets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox,Mark Grubb
Dec 28, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Coughlin Kia of Lancaster team to get the job done. Drive safely, and we hope to see you back again down the road!

September 21, 2021

Every employee at Matt Taylor Kia that I have encountered has been very professional and accommodating. I couldn’t ask for a better experience More

by Kfootball7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 21, 2021 -

Coughlin Kia of Lancaster responded

We couldn't ask for a better review! It means so much to hear how appreciated our team's professionalism and ability to accommodate you has meant to you. Thank you for putting your trust in the Matt Taylor Kia team and we look forward to working together again down the road!

July 16, 2021

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return. More

by adams_45764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
Jul 16, 2021 -

adams_45764 responded

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return.

Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the lovely review - we're so glad we've made your visits so enjoyable! Come back again soon! - the Matt Taylor Kia team

April 17, 2021

They provide top notch service. I can count on them to do a good job every time. Their service hours allow me to schedule things to meet my needs. More

by Bob O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(I didn't catch any names)
Apr 19, 2021 -

Coughlin Kia of Lancaster responded

Bob, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Matt Taylor Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 02, 2021

Service department fixed my 2018 KIA Sorento to my satisfaction and received a free car wash as usual. Matt Taylor is a top notch dealership with the ultimate respect to the customer. More

by Bill W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Apr 05, 2021 -

Coughlin Kia of Lancaster responded

Thank you for your continued business and your confidence in our team! We are happy to hear that you and your 2018 Kia Sorento were so well taken care of. See you next time at Matt Taylor Kia, Bill!

February 03, 2021

Very quick service and everyone was very professional! Finished the job in record time. But this is a waste of time to have to come up with 25 words to describe a good job done. Work was fast but filling More

by dmcnally42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Have no idea who did the work.
Feb 03, 2021 -

Coughlin Kia of Lancaster responded

Thanks for leaving Matt Taylor Kia a review, have a great day!

January 05, 2021

Best service best personnel that I've seen in 70 years. There is nothing else to say. Once you said the Personnel gave great service you're done. More

by Markhuntwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 05, 2021 -

Coughlin Kia of Lancaster responded

Hi Mark - Thank you for taking the time to review us! We appreciate your confidence in our team and are happy to hear that you had such a seamless service experience working with us. Drive safely, and we hope to earn your business again at Matt Taylor Kia!

October 09, 2020

Always outstanding customer service!Service Manager Todd Always outstanding customer service! Service Manager Todd Fox leads his service team with an expectation of EXCELLENCE! My car is always well cared More

by sugad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod Fox, Dave
Oct 09, 2020 -

Coughlin Kia of Lancaster responded

Thank you for the review! We are so glad you enjoy working with Todd and our team at Matt Taylor Kia, and we will certainly pass along your kind words. It is always a pleasure to service your vehicle, and we look forward to your next visit!

April 15, 2020

I was very happy with all the extra little things that was done for me. Ms Ivy bent over backwards to help me. I just had my first service on my car they did so much that you wouldn't expect, my car came More

by Linc
Recommend Dealer
Yes
Employees Worked With
Ivy service manager
May 05, 2020 -

Coughlin Kia of Lancaster responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Matt Taylor Kia, and we will certainly let Ivy know that you appreciate her help!

February 17, 2020

Since I bought my car, you guys have been wonderful. Excellent customer care, prompt maintenance, very good hospitality. I would always come back for more. Thanks for your great service 👍&#12852 More

by emeltie
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 18, 2020 -

Coughlin Kia of Lancaster responded

We're blushing! Feedback like this lets us know we're hitting the mark on our goal to provide our customers with 5-star service. Thank you for the great review, we look forward to assisting you next time!

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