Coulter INFINITI

I'm 65 years old and have bought dozens of cars over the years and this dealership is the WORST I have ever dealt with! I lived in AZ for many years but moved to Texas a few years ago. We still have clients years and this dealership is the WORST I have ever dealt with! I lived in AZ for many years but moved to Texas a few years ago. We still have clients in AZ and I wanted to buy a new Infiniti and Coulter has one on their lot that we would like. I was very specific about getting a price from them because this was all over email. I specifically ask them if they would match another dealers price and they said yes they could match it. I specifically said before I filled out a credit application that I didn't want any surprises with dealer add's to the pricing. He said no there would not be any but the fees were not negotiable. I filled out the credit app and was approved and I was ready to give them a deposit and looked at the contract and there is a "fee" for dealer prep of $1995 that includes Tint, paint and interior protection, door and cup guards. Also there was another charge for a "Key Fetch" for $499 for losing my key fob. That is $2494 of dealer adds that they put into the contract! Coulter Infiniti needs to understand the word FEE has a definition of a service (not products) and totally mislead me. We all know that inquiries are not good for your credit and that is why I was so specific on my request. STAY AWAY FROM THIS DISHONEST DEALERRSHIP! More

I arrived for my appointment and was met within 5 minutes! Hot coffee was available and before I knew it I was on my way! Everything was perfect! minutes! Hot coffee was available and before I knew it I was on my way! Everything was perfect! More

Everyone is friendly and helpful. I always feel comfortable and taken care of when servicing my car. Thank you! I always feel comfortable and taken care of when servicing my car. Thank you! More

Excellent service. Always professional and thorough in the inspection and recommendations. High integrity and follow through. Always professional and thorough in the inspection and recommendations. High integrity and follow through. More

Outstanding service on my Infiniti QX 60 and great customer service from Scott my service rep. customer service from Scott my service rep. More

Every experience I have had from the sale to the regular maintenance has been nothing short of a delight. I would recommend them any time. Mike Rios in service is wonderful. maintenance has been nothing short of a delight. I would recommend them any time. Mike Rios in service is wonderful. More

Always professional and they get the job done correctly the first time. Scott, my service advisor, is great to work with and very knowledgeable the first time. Scott, my service advisor, is great to work with and very knowledgeable More

The people were very friendly. The process was quick. I felt like we got a very fair deal. The process was quick. I felt like we got a very fair deal. More

Jose from the service department was friendly, has great communication, and transparency. He appeared genuinely concerned and helpful! communication, and transparency. He appeared genuinely concerned and helpful! More

Hello, I hope this email finds you well. I wanted to take a moment to share my wonderful experience with purchasing a vehicle recently. The process was smooth and stress-free, which is not a I wanted to take a moment to share my wonderful experience with purchasing a vehicle recently. The process was smooth and stress-free, which is not always the case when buying a car. From the moment I walked into the dealership, I was greeted with a warm welcome and a friendly smile. The salesman, Peter Surur, was incredibly knowledgeable and helpful, answering all our questions and providing valuable insights that helped me make an informed decision. I was particularly impressed with the level of customer service I received. The team took the time to understand my needs and preferences, and they went above and beyond to find the perfect vehicle and financing option for me. They were patient and never made me feel rushed or pressured into making a decision. Additionally, the financing process was straightforward and transparent. The finance representative, Henry, explained all my options clearly and worked with me to find a plan that fit my budget. I felt confident and comfortable with the entire process, which made the experience even more enjoyable. Overall, I am extremely satisfied with my new vehicle and the exceptional service I received. I would highly recommend this dealership to anyone in the market for a new car. Their commitment to customer satisfaction is truly commendable. Thank you for taking the time to read about my positive experience. I hope it encourages others to visit this dealership and experience the same level of excellent service. More