Coulter INFINITI

5 Cars in one year, not to mention exotics I've had a long standing relationship with this dealer, and it's not based on appearances. They have and will go the extra mile for me at a simple ask I've had a long standing relationship with this dealer, and it's not based on appearances. They have and will go the extra mile for me at a simple ask. I recently had an itch to get a Nismo, they scratched it for me. Tony, CJ, and Brian began calling all their contacts with out so much as a deposit. Before long the deal was struck and I was happily smiling away in my brand new Nismo. This dealership, regardless of context, has always held customer service as a priority. They create a natural sense of family and sincere interest in the well being of their clientele. I am not a special case based on any subjective factors, they simply treat everyone with courtesy and good old fashioned no BS approach to car purchasing. I have continually serviced my vehicles with Coulter, I'll not go anywhere else... ever. More

Awful Too bad zero stars isn't an option. Craig Darling is truly awful, doesn't honor his agreements. Avoid this place! Mr. Darling "assisted" us when purch Too bad zero stars isn't an option. Craig Darling is truly awful, doesn't honor his agreements. Avoid this place! Mr. Darling "assisted" us when purchasing a 2013 Mercedes-Benz SUV. He agreed to waive certain fees and failed to do so -about $930. We called and emailed for two months and were assured that the issue was being taken care of. Mr. Darling, in reality, lied to us and never intended to fix the issue. Instead, he let us believe the issue was resolved, until we found out from other sources it wasn't taken care of. Mr. Darling, predictably, acts as a stereotypical used cars salesman and pretends the issue doesn't exist. A report will be filed against the salesman. More

Wonderful experience!!! Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work wit Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work with, smoothest deal ever! Thank you Rick, CJ and Chris! I hope you were all able to get to your New Years Eve plans on time. When it is time for another new car, I will be back!!! Hope the service team turns out to be just as wonderful as the sales team. Highly recommend paying these guys a visit if you are auto shopping. More

They made it so easy The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time con The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time consuming and filled with song and dance sales techniques and lengthy negotiation back and forth with some invisible manager. When I arrived at Coulter Infiniti asking to drive a certified Infiniti that my husband had already driven and talked numbers on, Rick got me the keys, took me on a test drive and had me out the door in 25 min. A record. Later that day when a model was traded in that better suit our needs, he called me to let me know. We were able to get there the next day and Rick was instrumental in getting us a great deal on the car of our dreams. When I went to pick it up today he spent almost 40 minutes taking me though all of the features and pointing out the critical things I needed to know about the car. This dealership is 30 - 40 minutes from our home depending on traffic, but i would make the drive every time to work with Rick and his team. Thank you again!! It was our best car buying experience ever!! More

We purchased a new Infinity QX60 and it was dead on the road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emai road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emails and left messages to resolve the issue we are having getting the vehicle replaced and have been treated poorly by this dealership with no returned phone calls by the General Manager Tony Pennacchio More

I bought an Infiniti coupe almost 4 months ago. I am very pleased with it. The only thing that I was having problems with was the navigation. I called my salesman Craig who promptly told me to come in and he pleased with it. The only thing that I was having problems with was the navigation. I called my salesman Craig who promptly told me to come in and he would work with me. He was very patient and made sure that when I left I felt comfortable using the navigation. I am very grateful for his kindness, guidance and overall friendly manner in which he helped me. I am very glad I bought the car from Infiniti Coulter. They treat you well! More

the service there by dustin and the service manager was the best service i have received at any car dealership i have ever been at extremely helpful, courteous, and they actually care about the customer an the best service i have received at any car dealership i have ever been at extremely helpful, courteous, and they actually care about the customer and will help you out anyway they can More