Courtesy Acura - Service Center

Stuart Hall in the service department did a great job! Stuart Hall explained everything in detail so that there were no surprises. Stuart also called me several times during the day to keep me informed of Stuart Hall explained everything in detail so that there were no surprises. Stuart also called me several times during the day to keep me informed of the job and when it would be completed. Overall, a great job! More

Recall For good reason the name of the dealership is "Courtesy Acura". Even though my visit was a recall I was genuinely treated with courtesy. After a cou For good reason the name of the dealership is "Courtesy Acura". Even though my visit was a recall I was genuinely treated with courtesy. After a courtesy car wash, I noticed my rear windshield wiper was missing. I brought it to the attention of Conner my service rep. He went to the car wash and found the broken wiper. I appreciated not only his courtesy but his integrity in acknowledging the mistake and promptly replacing the damaged wiper. Bruce M. More

Unmatched client service and attention to detail The truly outstanding service and client care that I have received at Courtesy Acura on my Acura ZDX and NSX is nothing short of remarkable in todays The truly outstanding service and client care that I have received at Courtesy Acura on my Acura ZDX and NSX is nothing short of remarkable in todays low standards of most dealerships. Matthew Sheridan my service advisor covers every detail of my auto needs, anticipated service points to consider, and making sure that all of my pricing is fair and value centered. He and Andrew in parts are on a next level as professionals in this industry and I not only HIGHLY recommend them I look forward to discussions with them on auto related topics as well. When you need to find the best in service and care consider Matthew and Andrew at Courtesy Acura for your precious auto investment. You will NOT go wrong. Phil Robinson Highlands Ranch, Colorado More

Exceptional Customer Service Experience! Stuart Hall , despite having a broken leg, provided us with the most exceptional customer service experience. He kept us informed every step of the wa Stuart Hall , despite having a broken leg, provided us with the most exceptional customer service experience. He kept us informed every step of the way, and represented our best interests in resolving any issues. The entire serivce department stood behind their work, and made great efforts to resolve a previous service oversight. Thank you to Stuart, and the entire Courtesy Acura Service Team! More

Great Customer Service I was greeted by Sandy who cheerfully got me checked in with Connor. It's nice to start out your service visit with a smile. As usual, Connor had ev I was greeted by Sandy who cheerfully got me checked in with Connor. It's nice to start out your service visit with a smile. As usual, Connor had everything ready to go for my visit. Loaner car was a brand new (12 miles) MDX. Connor kept me informed with service updates and then delivered my car looking like it came off the showroom floor! Nothing but outstanding customer service from Connor and all the folks in the service department1 Thank you. More

Paige in service is the best I've ever met!! I'm 61 and have had a lot of auto service experiences. Paige at Courtesy Acura was attentive, knowledgable,professional, and literally OVER delivered I'm 61 and have had a lot of auto service experiences. Paige at Courtesy Acura was attentive, knowledgable,professional, and literally OVER delivered on every item ( surprise car wash & detail included) she committed to. Timely, great personality, the list goes on. I would hire her if I could!! No, I'm not related to her. She's a keeper!! More

Professional and smart You may pay a tad more than usual for the services, but it is worth it. I was greeted by Sandy who was friendly and informative, got the experience o You may pay a tad more than usual for the services, but it is worth it. I was greeted by Sandy who was friendly and informative, got the experience off to a great start! He then took me to Shon who explained everything thoroughly, nothing hidden, just straight forward. Following my tune up, I was given a "post-op" sheet explaining what was tended to, and what needed to be looked at next and how urgently. It's nice to have that information on-hand. These two gentlemen were so helpful, friendly and professional. I can only assume the crew is the same. Great work and thank you! More

Sandy and Jenny Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your deale Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your dealership and had an incredible experience! Sandy greeted us with that great smile and exceeded our expectations in every way. I don't think we've ever experienced such great customer service at a dealership before in our lives - and we're 69! Professional, helpful, friendly - I could go on and on. These 2 people deserve a BIG pat on the back - they are representing you extremely well. We're actually in the market, probably in about a year, for an SUV and, because of our experience, we may just come out and buy it from you!! Thanks so very much. Clint and Cheri Dawley More

Thank you for having Paige on your team! I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Serv I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Service Staff. Due to the extent of service needed and to an unforeseen personal situation, my most recent experience could have been much less than positive but by the luck of having been helped by Paige, it ended up being one of the best customer service and overall 'people' experiences I have ever had at any business (not just auto service). As Acura has always done, I was given a Loaner Vehicle while my TL was in for service. But while in, there were more items that were found to need to be tended to on my car that extended the time that my TL would be in for service. During this time my wife's car had its own issues and had to be taken to its dealership (unfortunately NOT Acura) to be serviced as well. Because this other dealership does not offer the wonderful loaner car service that Courtesy Acura does, this left us with just the Acura Loaner vehicle and way too much unexpected car repair bills (and a very ill child to boot). As a result I was beyond stressed, worried not only about the financial portion, but also about not getting the loaner vehicle back in time. Throughout the duration of this experience, Paige was in constant contact about my TL, about the loaner vehicle (and that my extra days with it were not problem as I was worried it would be), but most importantly her always positive attitude, constant desire to accommodate, and her pleas to me to not worry made me feel 100% better about the entire situation (not just the portions that were related to my Acura). When everything was ready, I was actually looking forward to getting to see Paige and thank her for everything. When I arrived she seemed genuinely as happy to see me (which could have been the polar opposite considering everything I had put her through). After processing the transaction, Paige kept me company while we waited for the TL to be washed and even gave me a hug before I left (which she probably knew I could use after the past week or so's events). Not only did she go above and beyond in handling/taking care of all my needs, but it was very obvious that she was actually HAPPY to do so. I cannot express how positive Paige made a situation that could have been anything but. Thank you Acura for having Paige on your team! I couldn't have asked for a better experience :-) More

Very rude Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do our recall. So we asked them to check our key fob, sat and waited for 2 hours, the girl helping us came in and called us to the side and said something about how they don't like marijuana and that they are very against it. FYI my husband didn't leave it in the car he had it in is pocket so it wouldn't get taken. It is legal to have so i don't know why they were concerned, it wasn't smoke in the car or on premises. Will never return here again! We were very disappointed and felt judged. More