Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.