Courtesy Nissan of Tampa

We found a 2012 Volkswagen CC on USAA's website and went to the used car dealership at Courtesy Nissan to look at it. When we pulled in to the parking lot, the sticker price on the car was almost $5000 went to the used car dealership at Courtesy Nissan to look at it. When we pulled in to the parking lot, the sticker price on the car was almost $5000 higher than what was advertised online. We were told that the price on the sticker on the car in the lot was their "haggle price", but we continued with the purchase. Since I am in Tampa and my better half is in Germany at the military base there, we waited until the following day when USAA was open to complete the transaction. Everything was supposed to be in order when I arrived to sign final docs, but after more than an hour of waiting, I had to leave. On try number two (after being told once again that all was in order and that I only needed to sign), it took them more than an hour AGAIN before docs were ready for signing. The finance manager that did the signing was very short and almost rude. When I asked the salesperson why he was so upset, it was explained that because we had our own financing through USAA, he was essentially working for free and that it may be an explanation for his poor attitude. Shortly after taking the vehicle home, we realized that it leaked even though we were promised that it had undergone inspection and had their highest rating. I called the service department and was told that our salesperson would have to authorize the repairs, so we left messages and sent numerous unanswered emails. Finally, we were told that he was no longer with the company, but the sales manager said to bring the car in for service. He said that an authorization was not necessary. I'm REALLY confused at this point, but bring the car in. I make an appointment for Saturday at noon after explaining at length and giving details about the issue with the leaking sunroof. I go out of my way on a Saturday afternoon to this dealership to keep the appointment that they've given me to be told that I'm going to have to leave my car with them the following work day so that they can do the repairs. I've wasted my time bringing the car in on my Saturday afternoon. So I make another appointment for the following Monday, as it is supposed to rain and I can't risk more water coming into my car. I show up before work on Monday morning and am told that I am going to have to PAY to rent a car to drive while they fix the defective car they've sold me. I agree to this even though I'm not happy. It's $30 for one day and I really just need the leak fixed before anything is permanently damaged. They tell me to pick the car up after work on Monday and to come before they close at 6pm. I leave work in Brandon, pick my daughter up from daycare in South Tampa, and then drive frantically in rush hour traffic to make it to the dealership at Hillsborough and Dale Mabry before they close. I see that I am going to be late, so I call to let them know I'm running about 10 minutes late. They say ok. I then show up to be told that my car is not ready and that I'm going to have to come back the next day after work to pick it up. The car still leaks. I asked why they didn't call me to let me know. Why didn't they stop me before I made an unnecessary trip for a SECOND TIME? So I come back to the dealership on Tuesday after work and am told that my car still leaks and is not ready to go home. This makes a THIRD WASTED TRIP. By now I'm upset. It's one thing for the car not to be fixed, but they've wasted my valuable time three times now. They've promised me my car and haven't delivered AGAIN. By now, they've agreed to take care of my rental car. To jump ahead to the end, they had my car for TEN DAYS before it was repaired. It sat there for more than one day untouched as I am repeatedly calling for updates at this point. They deliver my car to me at my place of employment. It is filthy. It is unwashed and there is some sort of glue or sealant all over the hood of my car and the edges of the windshield. My $300 RayBan sunglasses are stolen from the car as well as a portable GPS that was in the console. Yes. I am an idiot for leaving my sunglasses in my car. It was a complete oversight in the chaos of a rainy Monday morning, keeping in mind that they were only supposed to have my car for one day. I am told that it is my fault for leaving valuables in the car and it absolutely is. I trusted the dealership to be honest and trustworthy with not only my car, but my belongings. They claim no liability. The dealership has refused to do anything to compensate me for the theft. They do, however, offer their apologies, which unfortunately does not keep the Florida sun out of my eyes while I'm driving. They have offered to clean the glue off of the hood of my car, but want me to leave it with them so that they can do this. I do not trust them with my car and have NEVER had such a horrible experience with a dealership. We expected professionalism, especially since USAA and the military endorses them. We will be complaining to USAA and strongly suggest that any other military families use ANY OTHER DEALERSHIP. IF YOU ARE CONSIDERING BUYING A CAR FROM COURTESY, RUN. IF YOU ARE CONSIDERING USING THEIR SERVICE DEPARTMENT, RUN. RUN FAR IN THE OTHER DIRECTION AND LOCK UP YOUR VALUABLES. More

I have been working with the salesman, Matt Lorenze, in an effort to find a used vehicle. He has been courteous and informative, not to mention patient and understanding in my quest to find a vehicle that an effort to find a used vehicle. He has been courteous and informative, not to mention patient and understanding in my quest to find a vehicle that I felt was right for me. I certainly recommend him to anyone looking for a vehicle because he puts the courtesy in Courtesy Nissan. Matt took the time to show me all the vehicles on their lot that fit the profile I was looking for and even took me to the detail shop in an effort to help me try to find the vehicle that was right for me. I ended up test driving 3 of the vehicles and was seriously considering purchasing one of them. My husband and I just wanted to think about it over the weekend. I was well aware that the vehicle could be sold, but I'm not the type of person that pressure buys. I told Matt that I would call him, but to please call me if anything else comes on the lot that he knew I might be interested in. Everything was fine until he had to take us by the manager "Rick." Of course I was asked if there was anything they could do to finalize the deal right then and I said no, I wanted some more time. Rick then made a sarcastic statement with a scowl on his face, saying, there should be something I could do since Matt had spent 3 days on me. He made me feel as though I had been wasting Matts and his personal time. As we were leaving he then said in a very sarcastic tone to call and tell him what we ended up buying. Rick, not only did you just take the courtesy out of Courtesy Nissan, but you lost my business and ruined what Matt had done to build up a good customer relationship. Not everyone can be played or intimidated into buying a car, nor do they want to be. I don't like your methods or your sales "games." You don't have to worry about me wasting your time anymore! More

My 20 year old son took a nice down payment into a COURTESY NISSAN and was going to buy a used car. He had a very good down payment, good credit rating and was talked into buying a new car. He looked COURTESY NISSAN and was going to buy a used car. He had a very good down payment, good credit rating and was talked into buying a new car. He looked at the Frontier's and could not agree on a monthly payment so he leaves. Gets a call that night from dealership (COURTESY NISSAN} and they wanted him to come back and willing to work it out (probably because he had a nice down payment) with him. He went in spoke to sales people and agreed on a white Frontier and was given a great rate and decent payment so after contract signed, plates assigned he left came home and was showing everyone his new truck. Two hours later the dealership (courtesy Nissan) calls and stated we did the financing on the wrong truck and wanted it back. He took the truck back and they explained their brain fart and wanted first 2000.00, then went down to 1000.00 then as low as 700.00 more down to keep the truck. I learned one thing here....They practice shady car deals and try to take advantage of people. It sure seems like this was the plan all along. They have a young guy wanting a used car and talked him in to a new car and took his exceptionally nice down payment ran him out the door so he could fall in love with it and then call him back to get more money out of him. Basically ripped out his heart and stomped on it but my son is smart and did not trust them anymore and got his money back and walked out. I am so proud of him....Last but not least I (father) was not present but when my son was leaving he was disrespected by a salesman and my wife was referred to read two books by finance manager (White Shadows & Cigar City Mafia) that are sexually explicit. So with that said it was quite a weekend. I love USA because this will be posted everywhere and told for a long time. Robert Browning More