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Courtesy Nissan - Service Center

Richardson, TX

4.6
684 Reviews

685 Reviews of Courtesy Nissan - Service Center

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July 25, 2025

Very fast and friendly service! Merari Blanco did a great job in explaining the services performed. More

by cindy38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merari Blanco
Jul 28, 2025 -

Courtesy Nissan responded

We are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

July 25, 2025

25K Service Window Scott was amiable, communicative, and transparent. Would 10/10 recommend to a friend. More

by nathanlwatson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We're thrilled to hear that Scott provided an excellent experience during your 25K service. We truly appreciate your recommendation and look forward to serving you again in the future. Safe driving!

July 24, 2025

Customer service is great. Appointment times are kept. Robert was courteous and his estimated time for completion of service was right on. I prefer taking my Maxima to Court More

by lanateason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Courtesy Nissan responded

Thank you for the wonderful feedback! We're glad to hear that your experience with Robert and our service team met your expectations. It’s great to know that you trust our trained Nissan technicians and appreciate the value of our special pricing. We truly appreciate your continued loyalty and look forward to taking care of your Maxima again soon!

July 22, 2025

Had a 10am appointment to evaluate the main window switch in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. Afte More

by firstserv
Service Time
Recommend Dealer
No
Employees Worked With
Scott Rupert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Courtesy Nissan responded

Hi this is Angela, I'm the Owner Loyalty Manager here at Clay Cooley Nissan Richardson. Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the frustration you encountered during your visit. While we’re glad the repair was ultimately completed, it's clear that the process did not meet your expectations, especially regarding communication, shuttle service, and scheduling. We take your concerns seriously and would like the opportunity to speak with you directly to better understand how we can improve our service moving forward. Please feel free to give me a call at either (972) 792-5657 or (469) 655-6745 at your convenience. I’d really appreciate the chance to connect and make this right.

July 22, 2025

Akanimoh was my service advisor and he was fantastic! Very friendly, knowledgeable and professional. The service was perfect and completed on time. Great experience at Courtesy Nissan! More

by ken.myres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akanimoh
Jul 23, 2025 -

Courtesy Nissan responded

Thank you for the wonderful review! We're so glad to hear that AK provided you with such a great experience. His friendly and professional approach truly makes a difference, and we’re happy the service was completed perfectly and on time. We appreciate you choosing Courtesy Nissan and look forward to seeing you again!

July 22, 2025

Great oil change and rear brakes for my 2016 Rogue. Robert is the best service advisor! More

by jswansonarch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Courtesy Nissan responded

Thank you so much for the great feedback! We're glad to hear your oil change and rear brake service on your 2016 Rogue went smoothly. We'll be sure to pass along your kind words to Robert, he’ll be thrilled to hear it! We appreciate your business and look forward to serving you again soon.

July 21, 2025

I continue to bring my vehicle here because I trust that Scott and the team will care of it and provide great service. More

by ssrodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Courtesy Nissan responded

Thank you so much for your continued trust in us! We're honored to have Scott and the team take care of your vehicle, and it means a lot to know you feel confident in the service we provide. We truly appreciate your loyalty and look forward to seeing you next time!

July 21, 2025

Scott was professional and knowledgeable. My questions were answered and he did not pressure me for any repaired that my car needs. More

by lamin14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Courtesy Nissan responded

Thank you for the great feedback! We're glad to hear that Scott provided you with a professional and pressure-free experience. It's important to us that our customers feel informed and comfortable throughout their visit. We appreciate your trust and hope to see you again soon!

July 21, 2025

Visited Nissan service center for regular oil service of my two Nissan Rogue and Altima vehicles. It was pleasant visit with service appointments. More

by jaionline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience! We're glad to hear your visit for both your Rogue and Altima went smoothly and that everything was handled with ease during your appointments. We appreciate you choosing us for your service needs and look forward to welcoming you back next time!

July 21, 2025

I received the service I requested without a bunch of upsale. My service advisor was friendly, polite and informative . I was in and out quickly. Nice waiting area too. More

by mtt.grrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akanimoh service adsor ★★★★★
Jul 23, 2025 -

Courtesy Nissan responded

Hello! Thank you so much for the great review! We're glad to hear you received exactly the service you needed without any pressure, and that your advisor made the experience smooth and informative. We appreciate your kind words about our waiting area too! Looking forward to seeing you again next time.

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