Courtesy Subaru of Chico

I purchased my BMW through a car broker who referred me to this dealership and I still regret going with the offer because of $200 savings over a local Bayarea dealer. In retrospect I would have rather pai to this dealership and I still regret going with the offer because of $200 savings over a local Bayarea dealer. In retrospect I would have rather paid $500 more just to avoid dealing with the people at CourtesyMotors. The buying experience with Courtesy Motors was the worst. I will probably not buy a BMW anymore simply because of the horrible experience I had so here is my story: After ordering my new car from the factory (through CourtesyMotors) I did not hear back from the dealership at all. I did not have an order confirmation or any other paperwork. When I called a month after ordering they just said: "Yes we ordered it but we don't know anything about the status." They promised to get back to me when they knew something so I waited another month before I called again just to hear that the car had shipped from Spartanburg and was on its way. Why don't I receive a call about that?? 9 weeks after ordering and they don't feel like it is time to give their customer an update? You have to beg for everything at CourtesyMotors and when they say they will get back to you it will never happen - one way communication. Not a single time has anybody at Courtesy (that includes sales, parts, and finance) who promised to call me back actually followed up on their promise - very disappointing. When they delivered the car to me they were in a big rush and so we were not walked through the contract but had to sign on the spot more or less. A big mistake as the price on the contract was NOT the negotiated price from the order. I got lucky because I had a car broker involved who clarified things for me. It still required countless emails and phone calls with Courtesy Motors where they tried to make it appear as if the overcharge were normal fees. Also, now that the car was sold the tone on these calls was a lot more rude than before. In the end a new contract was written and submitted to the financing bank. I am still waiting for the bank to lower my loan amount. I am not sure if these 'mistakes' are normal with car dealers in the US (my first new car here) so I can only suggest to anybody buying a new car out there to diligently compare ALL numbers on the order with the numbers on the contract. I am certainly done with BMW let alone CourtesyMotors! More

My wife had talked to the General Manager and overall he was very rude. He used intimadating tactics stating that if we bought a car from a another dealership he would refuse to honor the warranty. I believ was very rude. He used intimadating tactics stating that if we bought a car from a another dealership he would refuse to honor the warranty. I believe this is their scare tactic thus coercing customers into buying their cars from their dealership. Extremely rude and not willing to work with us on buying a car from them. We strongly support local tax dollars and the local enconomy, if a local dealer is not willing to work us then they are driving their business away. In addition two salesmen that we worked for were also extremely rude and reluctanctly worked us. Overall the dealership experience with them was a horrible experience I will not recommend my friends and family to them. More

I had a very good experience with courtesy. I would buy a car from them in the future. They were easy to deal with and listened to my needs. They also had a great selection of cars on the lot which made it e car from them in the future. They were easy to deal with and listened to my needs. They also had a great selection of cars on the lot which made it easy to find the car I wanted. More

Larry was honest and truly cared about finding the right car for me. He knew his product and told me his own thoughts when I could not decide between two cars. He told me WHY he thought one car suited my ne car for me. He knew his product and told me his own thoughts when I could not decide between two cars. He told me WHY he thought one car suited my needs, and did not steer me towards anything in particular. An honest all around guy who did not hound, but wanted me happy. Not pushy in the least - let me take my time in deciding, but was there if (and when) I did have questions/concerns. More