Courtesy Volvo of Scottsdale - Service Center

Service Department - Exceptional Experience I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story ends with my car in good working order. More importantly, it ends with me happy. Armand, Jud, and Vince Sr. transitioned me from being genuinely disgruntled into a happy customer who feels well-treated in addition to the having a pleasing outcome. This was no small feat and is why I'm taking the time to submit a review. The reality is that "I" was probably at least as challenging for the service department as was my car. I primarily interacted with Armand. He was respectful throughout the process, not only to me, but also to my wife. Listening to my concerns, not always with me in the best mood, Armand took as much time as needed while I voiced my concerns, never cutting me short. It was clear that was not only listening, but also following-up. He was rock solid under fire. He also took the time at each appropriate interval to personally call and update me. Of course, most customers do not and should not need this sort of coddling. Clearly, Armand knew that, this time, I needed the extra attention. His willingness to "go the extra mile" made all the difference to me. Jud and Vince Sr. were enmeshed in the process, clearly playing significant roles in the process and, among other things, made it possible to actually get Vince Sr. into the car with me, on my schedule, to evaluate the car and validate my concern. They knew I needed the attention and made it happen. If I were in the auto industry, I'd find a way to make sure these guys work for me. Good work, you saved my day. More

Great caring Service Consultant Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that k Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that knows my car and me. More

Exceptional Service from Brian I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He works for me, is fair with me and I trust him with my Volvo Convertible C70.. He is the reason I drive over 25 miles when my car needs a repair or a recommended service. Happy Customer! More

The vehicle was taken care of in a promised time and returne I have been dealing with my service advisor for many years at different Volvo dealers and I know he will do the job right. This dealer is new to my co I have been dealing with my service advisor for many years at different Volvo dealers and I know he will do the job right. This dealer is new to my community and that makes it very convenient for me. More

Jud White, Service Consultant Jud goes above and beyond with helping his customers. We followed him over to this dealership so that we could continue our relationship with him. V Jud goes above and beyond with helping his customers. We followed him over to this dealership so that we could continue our relationship with him. Very knowledgeable, professional and wants to make his customers happy, which he does. Can't say enough good things about him. More

Brian Lawrence , Service Consultant was great; courteous, professional, and knowledgeable. He took the time to help me understand how to program my favorite Sirius , Service Consultant was great; courteous, professional, and knowledgeable. He took the time to help me understand how to program my favorite Sirius stations. Will definitely ask for him the next time my car is scheduled for service. More

super value service Brian the service manager was super clear and timely and checked all my concerns, which were unfounded. I've had other dealerships send me letters sa Brian the service manager was super clear and timely and checked all my concerns, which were unfounded. I've had other dealerships send me letters saying that I was do for new such and such and Brian indicated that none of that work was needed. Big Plus!! While waiting for my car I took a test drive with Jason who knew all the details of both cars I was looking at. Low pressure, well informed and a pleasure to spend time with All in all, 5 stars for both! More

It can't get any better than my visit to Courtesy Volvo Armand Slason is the best service manage I have ever had the privilege of working with. We met 38 yeas ago and he took care of my family cars for yea Armand Slason is the best service manage I have ever had the privilege of working with. We met 38 yeas ago and he took care of my family cars for years. We all loved him. We lost touch for a few years when he changed locations. Then one day my daughter call me and said " Mom...I found Armand"! We have been bring him our cars ever since. No one provides the personal service at the level Armand does. He introduced me to his service consultants, Jud and Brian, who have provided the same level of personal service when I bring in my car. They make me feel like I am a valued customer. Today I needed an estimate on a dent repair. Before I left the dent was fixed and my car was washed and spotless. I had had my windshield replaced last week at work and had neglected to remove the blue tape from the windshield. Armand noticed it and had it removed before cleaning the car. That is the kind of person he has always been 110% Thanks Armand, Brian and Jud, I'll be back More

Professional Very professional service. Service area is clean and well organized. Service advisor communicates very clearly. Vehicle was returned to me clean. Very professional service. Service area is clean and well organized. Service advisor communicates very clearly. Vehicle was returned to me clean. Check in and pick-up were organized and efficient. More

investigation of engine noise and leak They were able to find out what was causing my problem and fix it. Customer service was excellent in when I couldn't get a loaner vehicle they were k They were able to find out what was causing my problem and fix it. Customer service was excellent in when I couldn't get a loaner vehicle they were kind enough to shuttle me to my house! More