Coventry Motorcar

Strongly recommend avoiding Coventry Motorcar and their team. I called Coventry Motorcar ahead of time to set a time to look at an Audi A4. I notified them that I was a serious buyer and was very inter team. I called Coventry Motorcar ahead of time to set a time to look at an Audi A4. I notified them that I was a serious buyer and was very interested in the car. The salesman I spoke with assured me the Audi was available and would be up front and ready to look at a scheduled time the next day, since they were closing soon. They took down my name and phone number and told me I would be meeting Scott. I urged them to contact me if anything changed as I had an hour drive to get there. I showed up a few minutes early the next day and did not see the Audi anywhere. When I entered, I asked for Scott and explained that I called ahead for the A4. Scott looked like a deer in the headlights and told me that he did not know I was coming and that the car was sold. He then told me that I “should have called us today because I do not hold cars. Scott also said he had no idea who I spoke with, because they are a ‘first come first serve’ business and they do not make appointments to view cars” Scott appeared to question that I had even called in the first place until I pulled up the record on my phone. My biggest frustration is not that they sold the car, but the lack of communication and professionalism. Instead of giving me the courtesy of calling, emailing or texting me to let me know the car was sold, they had me drive over an hour for nothing. At the time of writing this, the car is still listed available on multiple websites, including the dealer’s. I would strongly recommend avoiding Coventry Motorcar. Do your research and stick with a more reputable dealer who will respect you and your time. They’re out there, but I was tempted by a good price. This experience has been incredibly disappointing and assured me that I will never do business with this dealer. More

Very friendly and knowledgeable staff! Scott made the purchase (my first car purchase) very easy and ensured that the car was 100% before sending me off. Helder, in service, was on top of e Scott made the purchase (my first car purchase) very easy and ensured that the car was 100% before sending me off. Helder, in service, was on top of every mechanical issue found during the pre-purchase inspection and made sure I didn't leave with a car less than perfect. These guys set the bar very high. More

Absolute nightmare. Brought my car their for an aftermarket clutch, their poor decision ended up costing my 5000$. Refused to accept fault for damages. So, I have a Brought my car their for an aftermarket clutch, their poor decision ended up costing my 5000$. Refused to accept fault for damages. So, I have a 2013 Audi S5 with bolt-ons / tune. Clutch started slipping so I brought it to them to install a $2800 JHM 3R performance clutch. They installed it for +-$1300... Initially everything was great, first few hundred miles was fine, but after about 1000Miles i know something was wrong... Started not being able to get the car into gear under acceleration. Brought it back to Coventry and took a "mechanic" for a test drive. He claimed I must have messed up my syncros in my transmission etc. Anyways, kept driving it for another 1000miles until it got to the point where I couldn't shift. They claimed they would COVER the labor/parts if it was an issue they were at fault for when i dropped it off for pulling the transmission off etc... Ends up, the bolts that were holding the pressure plate to the flywheel loosened up.. In the process of loosening up, it allowed the pressure plate to rattle around, putting the whole assembly out of balancing and destroying the entire clutch/transmission. Its a long story, but to sum things up, they basically claimed ZERO responsibility, completely pointing the finger at me.. first claiming "you drive this car hard" well its a $2800 performance clutch, installed properly it should be driven hard... Then they claimed "I provided the wrong loctite for the screws" ( i supplied RED loctite, the screws ended up having a white flakey residue on them which wasn't red loctite..). JHM (the clutch company) had seen this happen before ONLY if the bolts were not torqued to spec, and proper loctite was used. So, was obviously an install error.. The owner was very involved, he was polite, although he wouldn't budge and would not claim fault for the work done (probably because he knew it would cost 5k+ if he did...). The mechanics that worked on the car were on the other hand ridiculous, to the point were one of them was 5" from my face, bright red, screaming/spitting for me calling him a "liar" about stating he used the wrong loctite. Can no longer recommend this shop to anyone since this, and at this point i figured it was best that i warn future performance car enthusiasts to stay far away. Ended up buying a used transmission, having the clutch rebuilt, and putting it back together myself. 2k miles and no issues so far. More

Class Operation -- Trustworthy People Purchased a 1991 Porsche 944 from them recently and they were very good about fixing a number of issues even though the vehicle is 17 years old and it Purchased a 1991 Porsche 944 from them recently and they were very good about fixing a number of issues even though the vehicle is 17 years old and it was sold "as is". The price was also reasonable for a car in very nice shape for that year. I thought they were fair with me, and they also did a beautiful job cleaning up the vehicle -- inside and out -- and waxing it. Scott (salesman) was straight up with me and made the sale pretty easy, and Elder (service) was also very personable and professional in taking care of any issues. Especially when one considers how many used car dealers operate, I would recommend this one as trustworthy. The owner, Brian, runs a class operation. More

Would definitely do business with CMC again! Great service and selection! Scott was a pleasure to work with. Would highly recommend, and would definitely do business with Coventry Motorcar again. Great service and selection! Scott was a pleasure to work with. Would highly recommend, and would definitely do business with Coventry Motorcar again. Loving the GTI! More

Straightforward Coventry Motorcar Sales was professional and straightforward throughout the entire sales transaction. They were very supportive and accommodating wit Coventry Motorcar Sales was professional and straightforward throughout the entire sales transaction. They were very supportive and accommodating with registration requirements. They also gave me a sizable military discount. Would work with Scott again. Thank you. KJK More

Used X5M purchase As you can imagine, I had extreme trepidation when purchasing a higher mileage used X5M. Scott set my mind at ease. Everything about the experience wa As you can imagine, I had extreme trepidation when purchasing a higher mileage used X5M. Scott set my mind at ease. Everything about the experience was super low pressure. Emails were answered promptly and calls were never on hold. I had a million questions regarding cylinder compression and timing belt/chain. They were confident enough in the vehicle that they were selling that they guaranteed those parts for an additional year! They had some flexibility with the out the door price and were very flexible with my trade. I would not hesitate to work with these fine folks here again in a heartbeat. Thanks so much Scott! More

Repeat Customer Guarantee Just bought our homes second vehicle form CMC and couldn't be happier. Clutch went on our Saab within a week of purchase and CMC stood behind their wo Just bought our homes second vehicle form CMC and couldn't be happier. Clutch went on our Saab within a week of purchase and CMC stood behind their work taking care of everything n/c. I've known many people in the area who have purchased from CMC and the local reputation is they stand behind ALL of their vehicles/are loyal to past customers. The BMW I just picked up had been fully serviced, all new Bridgestone run flats, brakes, rotors, detailed, etc. CMC makes purchasing a used luxury/performance car as if you were paying MSRP off the showroom floor. They don't cut corners which is why we like them and have yet to find otherwise. More

If you're even considering a car on this lot, go for it. You will not regret your purchase. I came to the lot knowing what I wanted, and Scott didn't waste my time trying to point me to anything else. He You will not regret your purchase. I came to the lot knowing what I wanted, and Scott didn't waste my time trying to point me to anything else. He sat me down in the car I was interested in, and let me take it for a spin. Returning to the lot, he laid down an estimate, and told me everything he knew about the car including condition of the brakes and tires. I asked about a few warnings on the iDrive, and he assured me all would be taken care of when I came back. Brakes? "We'll do pads and rotors fronts, the backs are new" Tires? "We'll give you brand new tires before you leave the lot" I put down a deposit, and setup a time to pick it up. The car had been fully detailed, the warning lights were fixed, and tires and brakes were done. He gave me a little bit of bad news -- the light for the TPMS system was still on even after replacing the module, so it will have to come back for that... Not a problem! He was very flexible with when I would drop it off, and told me if I have any other problems between now and then to let him know. Dropped it off, got a loaner, and had my car back problem solved the next day. I really got the feeling Scott would do anything for a customer. I also get the feeling that he wouldn't waste his time trying to turn crap cars. All of the cars on the lot were gems, and even the loaner, which originally was a car for sale on his lot, had a stack of maintenance records a mile high. I will definitely be coming back for my next purchase (or if I can convince my girlfriend to move from her Toyota to something European ;) More

ignored my interest in a vehicle didnt take my seriously went to look at a vehicle with them they had no interest in my buisness sales person didnt even show me the car. Not impressed with customer service went to look at a vehicle with them they had no interest in my buisness sales person didnt even show me the car. Not impressed with customer service More