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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
95 Reviews
Call Service Center (512) 954-9290

95 Reviews of COASTAL CONVERTIBLES INC - Service Center

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August 13, 2024

I was there for an oil change and find out that there was a recall "update radio software" I arrived at 9am and left around 1pm. I was never kept informed of any updated and every time I will ask there was n More

by jose.ramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Jose, Thank you for sharing your experience. We apologize for the delay you experienced during your recent visit to Covert Buick GMC Bee Cave. It’s important to us that you are kept informed throughout your service appointment, and we regret that communication fell short in this instance. We’re glad to hear that the staff member who arrived later was able to follow up with you and apologize for the delay. Your feedback is valuable, and we will use it to improve our communication and service processes. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for your patience and for choosing Covert Buick GMC Bee Cave.

August 13, 2024

I called and left a msg to ask what was fixed addressing the problem - the reason we brought the car in. This wasn’t addressed when we picked up car which seemed odd. More

by LISAANDPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt. Lisa at desk was absolutely lovely
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Lisa and Pete, Thank you for your feedback. I’m sorry to hear that your concerns about the repairs weren’t addressed when you picked up your car. It’s important to us that all issues are thoroughly communicated and resolved. We value your input and are committed to ensuring you have a positive experience. Thank you for bringing this to our attention.

August 13, 2024

Service was quick and easy. No hassle! Lantz the service rep got my tire fixed and back on the road the same day. Thanks More

by ACEKING121410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 09, 2024

Transparent, friendly, efficient and courteous. Place never seems like chaos . Does their best to go above and beyond More

by LCHAVEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found your experience at Covert Buick GMC Bee Cave to be transparent, friendly, efficient, and courteous. It’s great to know that our team’s efforts to go above and beyond made a positive impact and that our dealership maintained a sense of calm and order. We appreciate your feedback and look forward to continuing to provide excellent service. If you need anything else or have more questions, please don’t hesitate to reach out. Thank you for choosing us!

August 07, 2024

Very easy process. My service advisor, Matt Bennett, did a terrific job in coordinating my repairs. Jerome took me to my office. I had a great conversation with him. H More

by DGORDON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett/Jerome
Report | Print
Aug 07, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We're delighted to hear that your experience with Covert Buick GMC Bee Cave was so positive. We're especially pleased that Matt Bennett provided excellent service in coordinating your repairs and that Jerome made your visit even more enjoyable with his friendly conversation. We’re proud to have such dedicated team members who contribute to making our dealership a great place. If you need anything else, please don’t hesitate to reach out. Thanks again for your kind words!

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