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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
99 Reviews
Call Service Center (512) 954-9290

99 Reviews of COASTAL CONVERTIBLES INC - Service Center

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August 29, 2024

Matt is always awesome to work with and I look forward to my service appointments with him. Covert provides an outstanding service experience! More

by TREYKOPECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
Report | Print
Aug 30, 2024 -

Covert Buick GMC Bee Cave responded

Trey, Thank you for your fantastic feedback! We’re thrilled to hear that Matt consistently provides you with an outstanding service experience at Covert Buick GMC Bee Cave. It’s wonderful to know that you look forward to your service appointments with him. We appreciate your kind words and your continued trust in us. If there’s anything more we can do for you, please don’t hesitate to reach out.

August 28, 2024

Great, clean and Matt listened. I’m all about customer service. Will be returning when I have service needs. More

by GARCIAM2615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 29, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Covert Buick GMC Bee Cave and that Matt provided attentive and effective service. We take pride in offering exceptional customer service, and it’s wonderful to know that it made a difference for you. We look forward to assisting you with your future service needs and ensuring that your next visit is just as positive. If you have any questions or need anything in the meantime, please feel free to reach out. Thanks again for your feedback and for choosing Covert Buick GMC Bee Cave!

August 28, 2024

Getting a prompt appointment was easy online. My service advisor, Shawn Byrd, got my truck right in and it was ready to go in a short time. I recommend them. More

by golf4bill2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Byrd
Report | Print
Aug 29, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your great review! We’re glad to hear that scheduling your appointment with Covert Buick GMC Bee Cave was easy and that Shawn Byrd provided you with prompt and efficient service. It’s always our goal to ensure a smooth and speedy experience for our customers. We appreciate your recommendation and are pleased that your truck was ready to go quickly. If you need any further assistance or have more questions in the future, don’t hesitate to reach out. Thanks again for choosing Covert Buick GMC Bee Cave!

August 28, 2024

Professional Staff are so experienced and are so friendly and helpful for your needs and always complete and finish eveything that needs to be completed More

by mike19752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 28, 2024 -

Covert Buick GMC Bee Cave responded

Mike, Thank you for your kind words! We're delighted to hear that you found our staff at Covert Buick GMC Bee Cave to be both professional and friendly. It's our goal to ensure that every need is met with expertise and care, and it's wonderful to know that we’ve delivered on that promise for you. If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

August 26, 2024

Very professional and friendly staff. Made sure I was completely taken care of and the cleanest dealership I have ever been to More

by sgonzalez1377
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shelby and Susan
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our team at Covert Buick GMC Bee Cave. Our staff takes pride in being both professional and friendly, and we’re glad to know you felt well taken care of. We also work hard to maintain a clean and welcoming environment, so your compliments mean a lot to us. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to seeing you again!

August 24, 2024

Matt with service was great. Kept me up to speed with progress and the techs did a wonderful job. More

by CHRISLAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Chris, Thank you for taking the time to share your experience! We’re delighted to hear that Matt in service provided excellent communication and that our techs did a wonderful job. At Covert Buick GMC Bee Cave, we strive to ensure every aspect of your service experience meets your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 24, 2024

I found myself in a very bad situation. I bought a 22 Buick Encore (used) from y’all last year. Friday the battery died, I live in Kyle but I got it started and drove it home. The next morn More

by BOYCEKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bennett
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Kay, I’m truly sorry to hear about the difficulties you’ve experienced. We understand how challenging your situation must be, and I apologize that we couldn’t meet your needs in the way you hoped. Your feedback is invaluable, and we will review our policies to ensure we are doing everything possible to support our customers in difficult circumstances. If you’d like to discuss this further or if there’s anything else we can do to assist you, please feel free to reach out. Thank you for sharing your experience with us.

August 24, 2024

Matt in service is amazing ! !!!!!! He’s taking great care of me, I will continue to come back to covert and Service all of my vehicles there! More

by JEFF@CBABUILDS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Jeff, Thank you so much for your glowing review! We’re thrilled to hear that Matt has provided you with amazing service and that you plan to continue bringing your vehicles to Covert Buick GMC Bee Cave. We’re proud of our team and their commitment to taking great care of our customers. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to seeing you again!

August 23, 2024

It took almost 3 hrs for an oil changed , when is normally an hour to hour and half . More

by vanessafernandez27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Vanessa, Thank you for your feedback. We apologize for the extended wait time you experienced during your oil change. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our processes to ensure more efficient service in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.

August 23, 2024

Great service and follow up. Beautiful facility! Matt and Jom in service were a pleasure to deal with More

by LINCOLNSTAHL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Jim
Report | Print
Aug 24, 2024 -

Covert Buick GMC Bee Cave responded

Lincoln, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service team and enjoyed our facility. Matt and Jon will be delighted to know that their efforts made a positive impact. If you need anything else, don't hesitate to reach out. We look forward to serving you again at Covert Buick GMC Bee Cave!

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