Covert Buick GMC

After being 6 hrs from home with a child who had received 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard war 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard warranty. My husband worked with a VERY unprofessional Service rep. who from that morning forward refused to inquire regarding our warranty and expressed no concern for our situation. After 4 hrs of arguing and repeatedly requesting a manager and being left across the street with NO VEHICLE your service rep Tom called us and LIED regarding his efforts and our coverage for our Road Hazard. We had to leave my handicapped child and 4 yr old at the restaurant as we walked across the street to pick up my vehicle from your dealership. A very irrate person I was at this time and it took a nice Cadillac Sales man to produce the Service Mgr after I requested to speak with Mr Covert himself. The service Mgr went on to explain that he just been made aware of the situation a few minutes prior(2PM). Keep in mind we had been dealing with this situation since 930AM and requesting to speak with a manager since 11AM. (4 times I requested a manager and each time they told me he was out of the office.) The service manager proceeded to begin with explaining what he had been told by Tom, he apologized for not being aware of our situation but could NOT produce a solution nor seemed sincerely concerned with our situation. I expressed my concerns and took my keys and left. I WAS REQUESTED BY YOUR TEAM TO SHIP MY OWN TIRE OFF TO CLAIMS AND PAY EVERYTHING IN FULL. I was to carry this dirty tire 6 hours back home with me and pay everything to your dealership. We battled all day with your service rep TOM, even had to produce proof of coverage by calling our GREAT sales team in Weatherford, who were beside themselves that a certified GMC dealer would be so inconsiderate under the circumstances. Even after proof TOM had trouble and an Attitude with my husband to get our vehicle serviced. His hostility had me concerned for our safety in that they might not do a good job in retaliation. Trying to care for a sick child and get my family back home to Odessa safety before dark was the least of Tom's concern. He wanted MY MONEY. I never denied offering payment but wanted to check with the Road Hazard because I didn't understand why I was out of pocket since that was not the agreement in the contract. Our Road Hazard rep explained YOUR dealership refused to send back my tire for coverage and reimbursement. They also went on to explain that NO ONE from your dealership even tried to verify coverage and this could be done simply by entering the VIN # in the computer. She kindly found me a non GMC dealership to change my tire and get us on the road home at no additional cost to me since our warranty covered EVERYTHING!! This facility was AMAZING and had us taken care of with in the hour!!! Unfortunately we had wasted all day putting faith in GMC and this dealership. I will not recommend your SERVICE dept to ANYONE and will make it know to GMC the lack of CARE we received. I have been a happy GMC owner since 2003 and NEVER in all my travels or routine maintenance experienced such TERRIBLE Customer Service. Worst of all I had to go to another facility to repair my brand NEW GMC Acadia and my children were exhausted after our travels as we arrived home at 2AM due to your team. It saddens me we were so far from home,in a bind, and now it worries me the service GMC dealerships may provide. I do not feel safe and will never go to this dealership again. Sincerely, Mrs Arredondo More

Great experience, they listened to our needs and were able to assist us in a timely manner with a vehicle to meet our needs. I feel they went above and beyond as they not only got us set up with financin able to assist us in a timely manner with a vehicle to meet our needs. I feel they went above and beyond as they not only got us set up with financing but delivered our vehicle 70miles to our home. We did our entire transaction via email and phone. Great group of people that we will definitely use for our future purchases. More

I usually HATE buying cars....etc BUT, Ricardo Casas (Covert GMC salesman) made it so simple on the phone , e-mail etc.. that when I arrived at the dealership and met Ricardo , nice and friendly , he h (Covert GMC salesman) made it so simple on the phone , e-mail etc.. that when I arrived at the dealership and met Ricardo , nice and friendly , he had key in hand , i test drove the new GMC Sierra , loved it , and in about an hour I and was driving home in my new truck ! THX ! Ricardo and Covert Larry More

I have purchased 3 new trucks from this dealership in the last 4 years, so far I have been unable to find a dealership to match prices and the personalities of the guys I have worked with. I live in Buda and last 4 years, so far I have been unable to find a dealership to match prices and the personalities of the guys I have worked with. I live in Buda and their is a GMC dealership that is quite a bit closer than Covert, however after one visit to the service center at that dealership (only went to save 14 miles of driving) I will never step foot in that place again. They seemed cold and unwelcoming especially when they found out that my truck was purchased at another dealership. To tell the truth I almost felt like I was betraying the Covert family by going there. Now then, when I need a new truck or car I will be purchasing it from Cory, Josh, or Mike. For service, see Dave, Mark, or Ellen they are the one's I have worked with and are now considered, along with the sales team, my friends. Thanks, Brian More

This is the second vehicle we have purchased through Covert and specifically Ricardo Casas!!!! Both vehicles, a Sierra crew cab diesel and a Yukon Denali were purchased over the phone. All negotiations Covert and specifically Ricardo Casas!!!! Both vehicles, a Sierra crew cab diesel and a Yukon Denali were purchased over the phone. All negotiations and financing was done over the phone with the vehicles being delivered to me in my hometown which is about a 200 mile drive one way!! Ricardo is selfless and is there to please the customers. My husband was very pessimistic about the whole deal but when I walked up to him and said this is what Ricardo has priced your diesel at...well needless to say his jaw dropped! Especially when I told him all the extras it had. With the Yukon purchase I told Ricardo the specific second row I wanted and he had it and gave me a price immediately and with the awesome help of Bill Ferguson in financing, I had my Yukon here 3 days later!! Bill gave me the rock bottom interest rate I was looking for. I will continue to do my future auto purchases with Covert and especially ask for Ricardo! I always tell friends and family of our experience with this awesome group of people! More

I came to Covert GMC with a specific idea of truck in mind, but no vehicle buying experience. Paul was professional, but casual and extremely receptive to my desires and the fact that I myself only have mind, but no vehicle buying experience. Paul was professional, but casual and extremely receptive to my desires and the fact that I myself only have a hand full of knowledge on what to do or look for. He was up front with me and told me what my options were. He took the time to explain every answer to my liking; and when questioned with something he did not know, (which we're but a few questions) he was right on top of finding those answers out for me. I couldn't be happier with my decision and would HIGHLY recommend Paul to be the dealer for you. It's as if I made a new friend. And he has still been just as considerate with all the follow ups and call backs for any of my questions that came about after the initial buy. Thanks Paul!!! I am now an extremely proud and happy owner of a 2012 GMC Sierra!!! More

From the time we walked in the door, Paul Sicotte has been professional and very friendly. He stood behind what he said everytime, much more than just a salesman. Everyone was very friendly and we felt been professional and very friendly. He stood behind what he said everytime, much more than just a salesman. Everyone was very friendly and we felt very comfortable dealing with Covert. We appreciate the service we received and would recommend Covert to anyone. Thank You Paul Sicotte. More

Working with Paul was a great experience. He dispelled the myth of the "used car salesman". He listened to what our needs and concerns were in regards to our search and worked to find the right car for the myth of the "used car salesman". He listened to what our needs and concerns were in regards to our search and worked to find the right car for us. Thanks Paul for helping us get the car we needed and for the price that met our budget! We have never bought from the same dealership in the past, but I believe we will be back when we need our next car! More

My wife and I were pleasantly surprised at how fair a deal we received and Paul was extremely accomodating and easy to work with. Paul was able to answer all our questions and even sped up the whole car deal we received and Paul was extremely accomodating and easy to work with. Paul was able to answer all our questions and even sped up the whole car buying process as we had prior committments. More

Traded in a jeep on a pickup..chris carillo did a great job,very patient in helping us test dr several trucks..My only negative,is i feel they should have found financing for the small amount,i wanted to f job,very patient in helping us test dr several trucks..My only negative,is i feel they should have found financing for the small amount,i wanted to finance,less than 2000.00..I feel they basically gave up,when they found out that is all i needed to finance.We did end up doing the deal,w/out financing.Other than that,great people,large selection of clean used cars and trucks.Chris was a nice guy to deal with,and i would recommend covert buick,and,would go back again!... More