Covert Buick GMC

Our search began online as we looked for a used 2007 Chevrolet Tahoe. We sent several dealerships emails and/or called and Covert Buick GMC was amongst the first to respond. As soon as we got to the dea Chevrolet Tahoe. We sent several dealerships emails and/or called and Covert Buick GMC was amongst the first to respond. As soon as we got to the dealership we were approached and helped by Wayne Wallace, who was excellent. He made us feel right at home as my husband and I are from Atlanta, Georgia. We told him what we were looking for and the price. He drove us to the location of the vehicle on the lot because it was very hot. I really appreciated that. Shortly after that he provided my husband and I with water. Customer service was awesome. It took no time to get things started because we came with the vehicle in mind that we wanted and with cash to pay for it, as we had already done the loan process through our bank. The finance manager even tried to help us get a lower interest rate. I gave the ratings I did because we were satisfied with the customer service, efficiency, and knowledge of our salesman and finance manager. After the deal was finalized, our vehicle had to be serviced and would not be ready until the next business day. We were offered a rental over the weekend until our vehicle was ready. We are currently living in Killeen, TX which is about an hour from Austin because my husband is currently in the army and stationed in Fort Hood right now. They made it so convenient for us the entire process. We are truly satisfied with our purchase, customer service, and experience and will definitely refer friends and family. More

I called Covert GMC to inquire about purchasing a new 2013 GMC Sierra 2500HD truck on July1,2013. On my initial conversation with the dealership I stated I would need to trade in my 2004 Corvette to pur 2013 GMC Sierra 2500HD truck on July1,2013. On my initial conversation with the dealership I stated I would need to trade in my 2004 Corvette to purchase their new truck. After less that 15 minutes on the phone with Covert GMC it was mutually agreed that selling my Corvette outright was my best option, then I would be free to contact them on a cash deal for a new 2013 GMC Sierra. Okay, I respected them being upfront and looking out for my best interest. A few days went by and I received an email from one of their salesmen, Josh Lester. Josh stated that his dealership was now offering an additional $2000 in discounts on all 2013 GMC 2500HD trucks. After that news I started trying to make things work on my end to secure a loan at my local credit union and purchase their truck, then sell my Corvette outright sometime in the near future, hopefully . I received a few more emails from Josh, during one of those emails I responded that I was ready to accept the new discounted offer from Covert GMC, and I would need to know what the bottom line cash price would be with my "GM Supplier Discount" applied. From that point on things between Covert GMC, Josh Lester, and myself went downhill. After a few more emails back and forth it was obvious a transaction on a new truck with Covert GMC would never happen. Communications with Josh Lester came to a halt. I then contacted Covert GMC General Manager, Cory Covert, and explained I wanted to continue negotiations on purchasing the new GMC truck but at the present time his salesman was not communicating with me. Within one hour of that email with Cory Covert, his salesman Josh contacted me by email. Josh stated that in the morning he would supply me with all the invoices, papers, and any other information I would need to make my decision. Well.....long story short......the next morning I received the same "old news". Covert GMC stated the new discounts they were offering were outstanding (which I agree they were), but again I had made it clear from the start that I would be needing to use my "GM Supplier Discount" in order to make any deal with their dealership workout. This morning, July 11, 2013, I received the totally expected news that Covert GMC would accept the advertised discount price stated here on AutoTrader.com and that I was getting a better deal that if I used my "GM Supplier Discount" . Great, it took this dealership 10 days of phone calls, emails and going back and forth on the computer to inform me that using the "GM Supplier Discount" was a worse transaction than their advertised price on AutoTrader.com. Josh Lester wrote in an email to me after our transaction had fell apart that what we had was "just a miscommunication". Had Covert GMC stated that information 10 days ago I would have walked away with some respect for their dealership, but after 10 days of going in circles, I decided to call the GMC Customer Service Department and report everything which had transpired over the last week and a half. The GMC Customer Service Dept. was very helpful and I do appreciate their concern.......but at the end of the day......a painful lesson learned. I would not recommend this GMC Dealership to anyone! And that is not "just a miscommunication" More

After shopping tons of different car dealerships for the right family car and dealing with pushy, uneducated salespeople a friend of mine referred me to the Coverts. Our salesman Wayne listened to our need right family car and dealing with pushy, uneducated salespeople a friend of mine referred me to the Coverts. Our salesman Wayne listened to our needs and showed us a new Acadia that fit exactly what we wanted. He didn't try to push us into what he wanted to sell or the top of the line model by using a cheesy car dealer canned pitch like the other dealers in town. They gave us a great upfront price, what we asked for for our trade and treated us like family. We met with Cory Covert and Josh Lee who were equally accommodating and again didn't try an of the usual car dealer tricks. Being in sales myself I can appreciate others that do the right thing and I now understand why the Coverts have been in business a hundred years. We are customers for life and would recommend this dealership to anyone looking to buy a new GMC. Thanks a ton guys Brian More

HOW CAR BUYING SHOULD BE! I don't like games dealers play nor do I like wasting my time playing their games. I had done my research online and found what I wanted as well as researched my trade-in. Eddi play nor do I like wasting my time playing their games. I had done my research online and found what I wanted as well as researched my trade-in. Eddie demonstrated the vehicle I was looking to purchase and I was impressed of his knowledge to be honest! I shared with him the number I was willing to purchase for as well as the number I was willing to trade for. There weren't any back and forth games... Eddie did ask where I had done my research (I would imagine to ensure their advertising was in the right place). Eddie returned approx. 10-15 min later and they were willing and eager to earn my business. I informed Bill in finance I had pre-arranged my finance. He asked if he could earn the opportunity to save me some $$ on the rate. I explained if he was able to do so without additional cost to me I would be happy to. Bill was successful and in a matter of 15 minutes I was signing papers and driving home. The entire process took right at one hour and it was by far the BEST experience I have ever had. I would recommend if you are looking for a new GMC to deal with Eddie and Bill for this simple and quick approach to car buying. Thanks again Cory, Eddie and Bill! - Tom E. More

Great service. Help with every last detail. Awesome truck and ship the truck to me in San Antonio at no charge.. Would recommend to anyone looking for a great truck and great service. and ship the truck to me in San Antonio at no charge.. Would recommend to anyone looking for a great truck and great service. More

The selection of used cars and their quality was outstanding. Fred was extremely helpful and patient while we changed our minds several times in less than a week regarding our selection. We sugge outstanding. Fred was extremely helpful and patient while we changed our minds several times in less than a week regarding our selection. We suggest that when purchasing a used vehicle, contact Fred at Covert Buick. You'll find the entire car buying experience stress free and yes even enjoyable. More

Great experience, this is my second time purchasing a vehicle from Ricardo Casas. Highly recommend him when you visit this dealership. He is very easy to work with, very professional, honest & great pers vehicle from Ricardo Casas. Highly recommend him when you visit this dealership. He is very easy to work with, very professional, honest & great personallity! Will definetly be purchasing my next vehicle from him! More

Great experience, they listened to our needs and were able to assist us in a timely manner with a vehicle to meet our needs. I feel they went above and beyond as they not only got us set up with financin able to assist us in a timely manner with a vehicle to meet our needs. I feel they went above and beyond as they not only got us set up with financing but delivered our vehicle 70miles to our home. We did our entire transaction via email and phone. Great group of people that we will definitely use for our future purchases. More

After being 6 hrs from home with a child who had received 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard war 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard warranty. My husband worked with a VERY unprofessional Service rep. who from that morning forward refused to inquire regarding our warranty and expressed no concern for our situation. After 4 hrs of arguing and repeatedly requesting a manager and being left across the street with NO VEHICLE your service rep Tom called us and LIED regarding his efforts and our coverage for our Road Hazard. We had to leave my handicapped child and 4 yr old at the restaurant as we walked across the street to pick up my vehicle from your dealership. A very irrate person I was at this time and it took a nice Cadillac Sales man to produce the Service Mgr after I requested to speak with Mr Covert himself. The service Mgr went on to explain that he just been made aware of the situation a few minutes prior(2PM). Keep in mind we had been dealing with this situation since 930AM and requesting to speak with a manager since 11AM. (4 times I requested a manager and each time they told me he was out of the office.) The service manager proceeded to begin with explaining what he had been told by Tom, he apologized for not being aware of our situation but could NOT produce a solution nor seemed sincerely concerned with our situation. I expressed my concerns and took my keys and left. I WAS REQUESTED BY YOUR TEAM TO SHIP MY OWN TIRE OFF TO CLAIMS AND PAY EVERYTHING IN FULL. I was to carry this dirty tire 6 hours back home with me and pay everything to your dealership. We battled all day with your service rep TOM, even had to produce proof of coverage by calling our GREAT sales team in Weatherford, who were beside themselves that a certified GMC dealer would be so inconsiderate under the circumstances. Even after proof TOM had trouble and an Attitude with my husband to get our vehicle serviced. His hostility had me concerned for our safety in that they might not do a good job in retaliation. Trying to care for a sick child and get my family back home to Odessa safety before dark was the least of Tom's concern. He wanted MY MONEY. I never denied offering payment but wanted to check with the Road Hazard because I didn't understand why I was out of pocket since that was not the agreement in the contract. Our Road Hazard rep explained YOUR dealership refused to send back my tire for coverage and reimbursement. They also went on to explain that NO ONE from your dealership even tried to verify coverage and this could be done simply by entering the VIN # in the computer. She kindly found me a non GMC dealership to change my tire and get us on the road home at no additional cost to me since our warranty covered EVERYTHING!! This facility was AMAZING and had us taken care of with in the hour!!! Unfortunately we had wasted all day putting faith in GMC and this dealership. I will not recommend your SERVICE dept to ANYONE and will make it know to GMC the lack of CARE we received. I have been a happy GMC owner since 2003 and NEVER in all my travels or routine maintenance experienced such TERRIBLE Customer Service. Worst of all I had to go to another facility to repair my brand NEW GMC Acadia and my children were exhausted after our travels as we arrived home at 2AM due to your team. It saddens me we were so far from home,in a bind, and now it worries me the service GMC dealerships may provide. I do not feel safe and will never go to this dealership again. Sincerely, Mrs Arredondo More

I usually HATE buying cars....etc BUT, Ricardo Casas (Covert GMC salesman) made it so simple on the phone , e-mail etc.. that when I arrived at the dealership and met Ricardo , nice and friendly , he h (Covert GMC salesman) made it so simple on the phone , e-mail etc.. that when I arrived at the dealership and met Ricardo , nice and friendly , he had key in hand , i test drove the new GMC Sierra , loved it , and in about an hour I and was driving home in my new truck ! THX ! Ricardo and Covert Larry More