Covert Buick GMC

Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. The simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well. More

Exceptional! - The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubico - The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubicon 392 and found one at Covert Buick GMC in Austin Texas. From the moment I called Covert Buick GMC, I was greeted with warmth and professionalism that set the tone for an outstanding car-buying experience. Jackie Oliver was a standout during this process. My wife and I flew to Austin to finish the paperwork and pick up the Jeep, and Jackie even had a ride arranged for us from the airport to the dealership! Jackie Oliver and Covert Buick GMC in Austin, Texas, have earned my highest recommendation. Their commitment to excellence is evident in every aspect of the sales process, and I am delighted with my new Jeep Wrangler Rubicon 392. Thank you, Jackie, and the entire team at Covert Buick GMC, for an experience that was not just good, but truly exceptional. More

Great selection, great prices, and easy purchase. All involved were courteous and sincere in my happiness. Went back and forth a few times on trade allowance but I felt good about final out of pocket All involved were courteous and sincere in my happiness. Went back and forth a few times on trade allowance but I felt good about final out of pocket price. I feel confident and look forward to getting great Service as needed on my new Sierra. Jackie has been awesome! Clint made me feel good about Service as needed. Love my new Truck! Thanks Covert! More

We had a great experience buying a truck with Jackie! She was very professional and friendly. She was very professional and friendly. More

Dry courteous staff. Very pleasurable car buying experience! Jackie is awesome! Will definitely come back for future needs. Very pleasurable car buying experience! Jackie is awesome! Will definitely come back for future needs. More

Kay is very professional and has a beautiful personality. My experience was the best I’ve ever had buying a car and I’ve bought multiple cars in my 47 years usually dreading the experience. Thanks Kay great My experience was the best I’ve ever had buying a car and I’ve bought multiple cars in my 47 years usually dreading the experience. Thanks Kay great job and changing the experience to something pleasant! More

Great price. Great communication. Found better financing for me than I found on my own. Easy buying process. Great communication. Found better financing for me than I found on my own. Easy buying process. More

Our sales agent, Miguel “Mike” Ugarte, was friendly, resourceful, respectful, knowledgeable, answered & explained all our questions and concerns. resourceful, respectful, knowledgeable, answered & explained all our questions and concerns. More

Last year they charged me $10,000 over sticker. Then this year I wanted to trade up. I only financed for 48 months so I should have been good except for the $10,000 extra I paid. How about they wou Then this year I wanted to trade up. I only financed for 48 months so I should have been good except for the $10,000 extra I paid. How about they wouldn’t even match what another dealership offered me for my trade. Ridiculous! BUY FROM CAVENDERS!!! They’re the best! More

This dealership is very unprofessional and doesn't treat customers with respect. I am an out of state customer, that was looking to purchase a $100k Hummer EV from them. First off, they tried selling it to customers with respect. I am an out of state customer, that was looking to purchase a $100k Hummer EV from them. First off, they tried selling it to me for $10k over MSRP. One of the sales managers said they usually charge $30k over MSRP. Secondly, they try charging crazy transport fees, apply many different junk add-ons to hike up the cost of the vehicle that they won't remove, then they are telling me that I can't use my transferred license plate that has $1000 DMV credit on it. I explained and sent even the GM (Mario Juarez) screenshots of our DMV rules in my state of Nevada. I have bought many vehicles out of state with a temp registration which is 100% legal. They are basically trying to gouge you for as much money as possible! Avoid this dealership at all cost! More