Covert Buick GMC

I can't say enough wonderful things about my experience with Ronnie at Covert GMC. We needed to buy a car for our son and needed it to happen in one day. Ronnie jumped in and managed the process start to f with Ronnie at Covert GMC. We needed to buy a car for our son and needed it to happen in one day. Ronnie jumped in and managed the process start to finish. At 6:30 the car was delivered. Who even knew that was possible ! More

A most sincere thank you to Waleed Aboul-Hosn and the Covert dealership team. I had been considering purchasing a new truck and was checking Covert’s inventory online one evening and the most personable Covert dealership team. I had been considering purchasing a new truck and was checking Covert’s inventory online one evening and the most personable sales agent picked up my inquiry. I felt we connected immediately and after many texts and several calls, I purchased a truck and it was delivered to our front door! How’s that for service! Throughout the entire time, I felt Waleed was sincerely working to make my buying experience the best, and it certainly was. I’m a great judge of character and he certainly surpassed my expectations. He was genuine and honest and if I wanted additional information, he’d check on it and get back to me. I know I wasn’t his only customer, but I felt like I was. Waleed is the best sales agent I have dealt with in a long time! After my purchase, we had a little incident with our truck and he helped us resolve it giving me advice, suggestions, and just plain listening to me. Thank you Waleed...you’re the best! If you truly want excellence in an agent, ask for Waleed...he’ll take care of you. He did me! 😊 More

Scheduled service for my 2017 GMC Canyon to replace the A/C control module due to a failed back light. Submitted my appt on-line. I received no contact prior to my appointment. I arrive slightly ear A/C control module due to a failed back light. Submitted my appt on-line. I received no contact prior to my appointment. I arrive slightly early for the appt and the service manager advised that this wasn't to replace the module but to verify the issue, order the part and they would contact me to schedule replacement when the part arrives. This was on 12/17. We are now sitting at 12/30 and I have yet to receive contact to schedule replacement. I left a voice mail on the service manager's phone on 12/22. No return call, no contact at all. It's really a shame as I had such a great sales experience. The service experience is the worst I have dealt with. More

Not a good placenothing but lies . empty promises. pull Not a good place nothing but lies . empty promises. pull my credit many many times. I did not get vehicle from there . They lied about deal till the Not a good place nothing but lies . empty promises. pull my credit many many times. I did not get vehicle from there . They lied about deal till the end. Hector, lane and other Managers More

Super happy Oscar and Carlos were brilliant! They made getting a car super easy when the previous 10 garages I had tried couldn't help due to me having just moved Oscar and Carlos were brilliant! They made getting a car super easy when the previous 10 garages I had tried couldn't help due to me having just moved to the USA (including an Expat specialist!). Very happy with their help and would happily recommend! :-) More

Very hard to get a loner on a recall as they never have anything available for at least a month out. Try another dealership if you need service ASAP! anything available for at least a month out. Try another dealership if you need service ASAP! More

2015 GMC Yukon Paint Repair My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pu My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pursued GMC to get my paint problem corrected, even during the GMC strike. They kept me informed, treated me professionally and were courteous in every way. I could not be more pleased with this group. My next vehicle will be from Covert. Jim B More

Not true I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their financing. I purchased 2 cars from Covert and used outside financing. Service department is always couteous and professional when I go for my oil changes (free). More

Terrible buying experience! Sleazy salesman. Terrible Customer Service..... This dealership will only follow through with the advertised sales price only if you finance in house through them! Terrible Customer Service..... This dealership will only follow through with the advertised sales price only if you finance in house through them! Do yourself a favor before calling this dealership or going in person, read this review. This review is real and happened within the past 24 hours. Monday, September 16th - I inquired about Coverts brand new 2019 GMC 2500 Denali pickups they have on sale for 15k off. I find their add on Cargurus.com and send them an inquiry. I recieved an email back quickly stating a salesman will be reaching out. That morning I recieve a call from Kurt(who was very helpful and knowledgeable) who asks me a few questions about my inquiry. I state I'm interested in a black truck for 55k and I would like to throw a deposit down to hold then pay 15-25k towards to purchase. I mentioned I will be out of country and will return in October to pickup the truck and finalize the deal. Later that morning Kurt let's me know the truck was sold and he has others available. So I inquire about a white truck with a few more options and 3k more on the price tag which currently has a trade in offer pending. Kurt then works with his GSM(Travis) to work up a deal. No deals are made that day as I am second on the list. Tuesday, September 17th - Kurt reaches out to me letting me know he is still working on a deal with his GSM. I mention I'm ready to give a deposit if the price is right. Kurt gives me an offer which is pending on the previous trade in offer on the truck. Kurt let's me know that management has told him the truck is mine if pending deal falls through which he should know by end of the day. I am later told that I'll have an answer by the next morning. Wednesday, September 18th - I reach out to Kurt to see what the verdict is. Kindly he responds even though come to find out it's his day off. He let's me know he is still waiting for an answer from his boss (Chris). Mid day comes around and I'm done with the games. I inquire online again and get a salesman by the name of (Ed). He also tells me the truck is available. After a few emails back and forth requesting to put a deposit down he recognizes I was already working with (Kurt). I call into Covert asking to speak with (Ed). I speak with (Ed) about the truck and my email. I let him know I would like to put a deposit down as I missed the last one and supposedly this was the last truck with the internet deal. I tell him I felt like I was getting the run around as I was told this truck was already pending sold with a trade in however he mentioned it was available. (Ed) then explains that he was the salesman that had the trade in offer but it had fell through. He also says there were alot of inquires about the truck and he had someone there in the dealership that wanted to look at it. I said well I was already 2nd in line and was ready to put down a deposit. (Ed) said "well this person is here in person". I said what does that make a difference I already made an offer with a deposit. (Ed) then told me that he had to take care of the customer but wouldn't hang up on me. (Ed) then told me he would transfer my call in which he did where someone picked up the phone then hung up. This was my last conversation with Covert Buick GMC. If your not going to finance your vehicle through them where they can make back all there "on sale" money you'd better shop else where. In fact I'd suggest shopping elsewhere as I wouldn't trust these sleazy salesman. Whether (Kurt) knew the inside scoop or not just be honest and say no rather then wasting mine or your time. I wouldn't recommend or suggest this dealership to anyone. I'm just one potential customer do you really believe I'm the only one? Think again. -Coming from a GMC/Chevy and Cadillac owner.... More

Finance group will take serious advantage of you I recently bought an expensive Chevrolet Tahoe Premier from this dealer. If you intend to buy from them, line your own financing up before go8 g ther I recently bought an expensive Chevrolet Tahoe Premier from this dealer. If you intend to buy from them, line your own financing up before go8 g there. They REALLY took advantage of me with the financing (guys name-Rob Pridy). The sales staff was great and their service department has been even better. But their finance group will not treat you right.... if you can’t get pre-approved.....don’t go there. I’m in the process of refinancing which will save right $5,000.00 dollars More