Covert Buick GMC

2015 GMC Yukon Paint Repair My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pu My GMC Yukon was not purchased at Covert, but I had a factory paint problem. Mr. Alex Brickel (Service Manager) and Mr. Manny Colunga (Estimator) pursued GMC to get my paint problem corrected, even during the GMC strike. They kept me informed, treated me professionally and were courteous in every way. I could not be more pleased with this group. My next vehicle will be from Covert. Jim B More

Not true I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their I took my own pre approved finance letter from Austin Telco and I still received the price that was posted online. I was never pressured to use their financing. I purchased 2 cars from Covert and used outside financing. Service department is always couteous and professional when I go for my oil changes (free). More

Terrible buying experience! Sleazy salesman. Terrible Customer Service..... This dealership will only follow through with the advertised sales price only if you finance in house through them! Terrible Customer Service..... This dealership will only follow through with the advertised sales price only if you finance in house through them! Do yourself a favor before calling this dealership or going in person, read this review. This review is real and happened within the past 24 hours. Monday, September 16th - I inquired about Coverts brand new 2019 GMC 2500 Denali pickups they have on sale for 15k off. I find their add on Cargurus.com and send them an inquiry. I recieved an email back quickly stating a salesman will be reaching out. That morning I recieve a call from Kurt(who was very helpful and knowledgeable) who asks me a few questions about my inquiry. I state I'm interested in a black truck for 55k and I would like to throw a deposit down to hold then pay 15-25k towards to purchase. I mentioned I will be out of country and will return in October to pickup the truck and finalize the deal. Later that morning Kurt let's me know the truck was sold and he has others available. So I inquire about a white truck with a few more options and 3k more on the price tag which currently has a trade in offer pending. Kurt then works with his GSM(Travis) to work up a deal. No deals are made that day as I am second on the list. Tuesday, September 17th - Kurt reaches out to me letting me know he is still working on a deal with his GSM. I mention I'm ready to give a deposit if the price is right. Kurt gives me an offer which is pending on the previous trade in offer on the truck. Kurt let's me know that management has told him the truck is mine if pending deal falls through which he should know by end of the day. I am later told that I'll have an answer by the next morning. Wednesday, September 18th - I reach out to Kurt to see what the verdict is. Kindly he responds even though come to find out it's his day off. He let's me know he is still waiting for an answer from his boss (Chris). Mid day comes around and I'm done with the games. I inquire online again and get a salesman by the name of (Ed). He also tells me the truck is available. After a few emails back and forth requesting to put a deposit down he recognizes I was already working with (Kurt). I call into Covert asking to speak with (Ed). I speak with (Ed) about the truck and my email. I let him know I would like to put a deposit down as I missed the last one and supposedly this was the last truck with the internet deal. I tell him I felt like I was getting the run around as I was told this truck was already pending sold with a trade in however he mentioned it was available. (Ed) then explains that he was the salesman that had the trade in offer but it had fell through. He also says there were alot of inquires about the truck and he had someone there in the dealership that wanted to look at it. I said well I was already 2nd in line and was ready to put down a deposit. (Ed) said "well this person is here in person". I said what does that make a difference I already made an offer with a deposit. (Ed) then told me that he had to take care of the customer but wouldn't hang up on me. (Ed) then told me he would transfer my call in which he did where someone picked up the phone then hung up. This was my last conversation with Covert Buick GMC. If your not going to finance your vehicle through them where they can make back all there "on sale" money you'd better shop else where. In fact I'd suggest shopping elsewhere as I wouldn't trust these sleazy salesman. Whether (Kurt) knew the inside scoop or not just be honest and say no rather then wasting mine or your time. I wouldn't recommend or suggest this dealership to anyone. I'm just one potential customer do you really believe I'm the only one? Think again. -Coming from a GMC/Chevy and Cadillac owner.... More

Finance group will take serious advantage of you I recently bought an expensive Chevrolet Tahoe Premier from this dealer. If you intend to buy from them, line your own financing up before go8 g ther I recently bought an expensive Chevrolet Tahoe Premier from this dealer. If you intend to buy from them, line your own financing up before go8 g there. They REALLY took advantage of me with the financing (guys name-Rob Pridy). The sales staff was great and their service department has been even better. But their finance group will not treat you right.... if you can’t get pre-approved.....don’t go there. I’m in the process of refinancing which will save right $5,000.00 dollars More

New GMC Canyon Denali Second vehicle purchased from Jackie in six weeks. The total professional! She found just the truck I wanted and coordinated the installation of the a Second vehicle purchased from Jackie in six weeks. The total professional! She found just the truck I wanted and coordinated the installation of the additional accessories I purchased. Over the two purchases my wife and I have been totally and completely satisfied. Jackie is more like a good friend, not just a salesperson. Wayne Weathersbee More

New GMC Terrain Jackie was the total professional, knowledgeable, efficient and friendly. The dealership did not have the exact vehicle we wanted so Jackie and Manage Jackie was the total professional, knowledgeable, efficient and friendly. The dealership did not have the exact vehicle we wanted so Jackie and Management worked diligently to find the exact one we wanted and then Jackie delivered the car to our home. Great customer service all around. More

Like Buying a car from a good friend I was looking for a 2017 Grand Cherokee Summit. I'd found a 4 through the USAA Car buying website. Covert was just around the corner, so and indicated I was looking for a 2017 Grand Cherokee Summit. I'd found a 4 through the USAA Car buying website. Covert was just around the corner, so and indicated that I was interested, and hurried over to see it. Brian Cox greeted me and was very helpful, attentive, courteous, and accommodating. In addition, I received several inquires from Covert wanting to follow-up on my interest. I had to make a total of 4 trips to the dealership (to account from my wife's work schedule and my mechanics availability). Brian was very understanding and always had the vehicle ready to be picked up. We decided to purchase and worked with Finance Manager Rob Priday. He was able to get a good package from Chase, and we are now very proud owners of a 2017 Grand Cherokee Summit. We requested a 2nd key faub and the Covert Jeep Service Department (Bill Scheid) made that event quick and smooth. Great job all around! More

New GMC 2500 I got a great deal at Covert on my new vehicle. This is the 4th vehicle I have purchased from Covert. My salesman, Steve Sarich, worked hard to get me I got a great deal at Covert on my new vehicle. This is the 4th vehicle I have purchased from Covert. My salesman, Steve Sarich, worked hard to get me a great deal. More

Dennis Cardona Mr. Cardona is very professional but friendly and he made sure that we are happy with our vehicle and NOT the pushy type unlike others that we have de Mr. Cardona is very professional but friendly and he made sure that we are happy with our vehicle and NOT the pushy type unlike others that we have dealt with. I will refer him him to friends and relative who are in the market to buy a new vehicle. More

Josh Esquivel is the best. He made sure I was happy with my choice of vechicle and I was very happy. I will refer Josh to my relativMorenodf01es and friends. is the best. He made sure I was happy with my choice of vechicle and I was very happy. I will refer Josh to my relativMorenodf01es and friends. More