Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brian, I’m sorry to hear about your recent experience. We strive to provide prompt and effective communication, and it’s clear we missed the mark this time. Your feedback is important, and we will address this issue with our team to improve our response times and customer service. If you’d like to discuss this further or need assistance, please feel free to contact us directly. Thank you for bringing this to our attention.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your positive feedback! We're glad to hear that you had an excellent service experience at Covert CDJR Bee Cave and that you were kept informed throughout the process. Keeping you updated is a key part of our commitment to providing great service, and it’s wonderful to know we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you consistently have a great experience at Covert CDJR Bee Cave. It’s wonderful to know that our team’s welcoming attitude and the cleanliness of our facility contribute to your positive visits. We’re committed to maintaining high standards of service and comfort, and it’s great to see that reflected in your feedback. If you ever need anything or have any questions, feel free to reach out. We look forward to seeing you again!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Daniel, Thank you for your feedback! We’re pleased to hear that our team at Covert CDJR Bee Cave ensured everything was in excellent working order for you. Providing top-notch service and making sure everything is good to go is a priority for us. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kirk, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and the inconvenience you experienced. Our goal is always to provide efficient and thorough service, and it’s clear we fell short in this instance. We appreciate your patience and your feedback is valuable in helping us improve. Please reach out to us directly if you have any additional concerns or need further assistance—we’re here to help resolve any issues you may have.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Amy, Thank you for your wonderful feedback! We're so pleased to hear that Diego went above and beyond in servicing your vehicle at Covert CDJR Bee Cave. Providing exceptional service is our top priority, and it’s great to know that Diego made such a positive impact. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the great review! We’re thrilled to hear that you had an amazing experience at Covert CDJR Bee Cave. It’s fantastic to know that Eric, our Service Manager, and Mike, our Shop Foreman, went above and beyond to ensure you were well taken care of. Providing exceptional service is our priority, and we’re proud to have such dedicated team members. If you need any further assistance or have more questions, feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Don, Thank you for your positive feedback! We're glad to hear that Beth was professional and helpful during your visit to Covert CDJR Bee Cave. We're excited to know you'll be bringing your RAM back for service with her. If you have any questions or need further assistance, feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Irene, Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and convenient service experience with us. Diego is indeed a great asset to our team, and we're glad he could provide you with professional and friendly service. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again at Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear about the extended delay you experienced with your vehicle. We understand how frustrating it can be to wait longer than anticipated. The delay was due to the vehicle requiring additional diagnostics at a Honda dealer and obtaining warranty approval, which contributed to the extended timeframe. We’re glad we could provide a loaner vehicle at no cost during this period to help minimize the inconvenience. We genuinely appreciate your patience and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need additional assistance, please feel free to reach out.