I am very sad to be writing this, because I am usually a very satisfied customer. If truth would have it, I give just about everyone the benefit of the doubt.
First, I had a horrible miscommunication with my service advisor. He thought I was dropping my car off just so it could stay in their lot. What? Haha, so it sat for a week. I called, but wasn't in the system. My car hadn't been touched. I learned this all over the phone.
So I went up to Covert to figure out what was going on.
I asked around, several times if someone could point me in the right direction. But alas, I'm a 25 year old female, and apparently also an idiot. I have never been a victim of sexism until my experience at Covert. The manager and two service advisors out of their 20 male employees were the only ones that treated me with respect. The rest of them wanted absolutely nothing to do with me. I feel sorry for the manager having to put on a face for his awful employees.
I spent 20 minutes frantically walking around trying to find my service advisor, which then lead to us arguing about communication. Yes, arguing, like children.
He called to apologize later that day, because I walked away in tears of course. Because of our argument, they put my car on first priority. It was finished in two days.
They left a GIANT plastic piece from my dashboard on the floor, instead of putting it back into place. I feel ridiculous complaining about that piece because I usually don't really care if it's an easy fix, but come on.
I will not be taking my car back to Covert Ford. I am so sorry you have the employees you do. Thank you to the ladies at the desk that were nice while I paid for my service (like normal human beings). The two starts are for fixing my vehicle. It's much better, thank you to the servicemen.