Covert Ford of Austin

Everyone was kind, attentive and a joy to work with. We felt listened to and got ex We felt listened to and got ex More

Terrible communication and support. I was told my new tires were in stock so I took my vehicle in for service in the morning. I explained I needed the vehicle back by 4pm to pick up m I was told my new tires were in stock so I took my vehicle in for service in the morning. I explained I needed the vehicle back by 4pm to pick up my child from daycare. Around 12:30pm they texted me about some other services they recommended as they were finishing the tire install. I agreed to do the additional services as long as they could still be done by 4pm. Response was sure not a problem. At 3:30pm they messaged me that the tires were not in stock and they would not be dileverd until around 5pm. Tried calling, texting, and asking the receptionist to manually deliver a message with no response till after 4pm. I ended up having to rent a car on my own to pick up my child from daycare and picked up my vehicle the next day. I understand supply chain and part availability can be an issue but there is no excuse for such poor communication. More

Had my vehicle for 2 weeks! ! No loaners available which is not what we were told the situation would be when purchased our licoln navigator. Gave me back my car FILTHY !! And ! No loaners available which is not what we were told the situation would be when purchased our licoln navigator. Gave me back my car FILTHY !! And 1 of the problems it came in with is still not fixed. I will never buy another ford licoln again More

The guys and gals at Covert Ford have gone out of their way to make me want to return and do more business. Great buying experience. 6 new ones purchased and still going : ) way to make me want to return and do more business. Great buying experience. 6 new ones purchased and still going : ) More

Very good customer service from Patrick. Smooth and fast. Great experience. Strongly recommended, and excellent work! Smooth and fast. Great experience. Strongly recommended, and excellent work! More

I had a great experience. I would highly recommend the team at Covert, including Mohammed. I would highly recommend the team at Covert, including Mohammed. More

An enjoyable experience with Adam being very professional and helpful. I would reach out to him next time I need a new car. and helpful. I would reach out to him next time I need a new car. More

Not spending another dollar at this greedy, incompetent dealership. Go elsewhere if you want better service. dealership. Go elsewhere if you want better service. More

Very smooth and friendly. I got everything setup efficiently and Josh was a big help! I got everything setup efficiently and Josh was a big help! More

Smooth and friendly experience. Honest and upfront about the situation . We will continue to drive Fords. Honest and upfront about the situation . We will continue to drive Fords. More