Covert Ford of Austin

Wrong information and poor communication. Not informed correct about recall, gave excuses for work needrd Not informed correct about recall, gave excuses for work needrd More

Excellent service and friendly employees. They made the entire transaction seamless and smooth. That's why I buy all my cars from Covert. They made the entire transaction seamless and smooth. That's why I buy all my cars from Covert. More

Covert has an amazing selection of vehicles and great service. I'm so impressed with the professionals there and love how easy they make the car-buying experience. service. I'm so impressed with the professionals there and love how easy they make the car-buying experience. More

Excellent communications about appointments, convenient and easy to make appointments, excellent service writer who listened to my concerns and made a follow up call on items he would recommend to keep my and easy to make appointments, excellent service writer who listened to my concerns and made a follow up call on items he would recommend to keep my truck working well. timely service, excellent shuttle arrangement...just very happy with Covert Ford Austin. I have been a customer since 1991. More

Great service that was done at my home in a timely and professional manner to resolve a recall. professional manner to resolve a recall. More

William was polite and knowledgeable, a pleasure to work with. The service is one of the reasons I come back. with. The service is one of the reasons I come back. More

Service was impeccable as was Shawn the service person. Very highest recommendation! Would certainly use this service again! Very highest recommendation! Would certainly use this service again! More

Do not waste your time or money. It took over a month to get my car back for basic interior upholstery repair (factory issues). When I got my invoice back it said they spent under 3. It took over a month to get my car back for basic interior upholstery repair (factory issues). When I got my invoice back it said they spent under 3.5 hours actually working on my car. The entire time communication was very poor. No one ever followed up on my calls and I was provided conflicting information when I spoke to people. I was not offered a courtesy car or even a ride to and from the dealership. The upholstery "repair" they did started to unravel almost immediately. Never ever again. More

Fast service. But when we first arrived no one greeted us and we did not no the procedure. We ended up walking are the service drive asking various workers what to But when we first arrived no one greeted us and we did not no the procedure. We ended up walking are the service drive asking various workers what to do More

Brittany was good and keeping me up to date while my truck was in the shop and made sure to contact me before anything was done. The reason I do not recomend the service center and why it gets a three w truck was in the shop and made sure to contact me before anything was done. The reason I do not recomend the service center and why it gets a three when really it was at least a 4 star experience is because I noticed a bottle of spray that I used inside my truck was gone. I’d contact the dealership but it was a $5 bottle and after my sales experience there i knew they wouldn’t try and do anything about it so it’s not worth the time. Just don’t keep anything loose laying around or someone is going to swipe it and you should be good to go there More