Covert Ford of Austin

I went to a different dealership at first, I wasn’t happy with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I s with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I sent him a picture showing him what I wanted he got the vehicle I wanted!! He was kind he listened to my concerns. This was the best car experience I’ve ever had finance was amazing. I will definitely keep Carlos and Jaime as my car salesman! Even the finance person was amazing! Thank you for making this purchase a possibility! More

Service was slow, it took a lengthy amount of time to get my car back. The quality of the work done by the technicians was good. my car back. The quality of the work done by the technicians was good. More

Zach Fulkerson was courteous, respectful, listened to our concerns and responsive to our service inquiries. concerns and responsive to our service inquiries. More

I just retired from the automotive industry. My specialty was training service managers and service advisors on how to create an outstanding customer experience from service reeption to delivery My specialty was training service managers and service advisors on how to create an outstanding customer experience from service reeption to delivery. This store needs help. Observations… -Advisor was nice enough but was rushed. -No MPI at checkin -No offer of how best to contact me. (Phone, text, email) -Cursory attempt at listening to my issues. I did plenty of research regarding the issue I was having and basically knew what the fix was. (Software update) -Status updates were adequate after I called in first to check on status. -Problem was not completely resolved-one was, one wasn’t. (In fairness, the software update server at Ford Motor was down…not the dealer’s fault) -I was informed that the software update that would fix my problem would be billed for 3 hours at $220.00 per hour once the system came back up. Never going to happen. (Technician plugs into it and goes away while it loads…checks on update occasionally.) -$220.00 initial diagnostic fee charged for a known SSM issue so I paid $238.00 for a state inspection.(Emissions diagnostic machine wouldn’t communicate with OBD on F150.) -I paid at cashier in store and promptly received two more emails requesting I pay online…with two different amounts. When I called and left VM to clear this up I never heard back. It’s obvious that this store has more business than they need. It won’t always be that way and people have long memories. Hello independent service businesses! This store is leaving money on the table and I won’t return. More

The experience was great. Everyone was polite, helpful, and knowledgeable. We were able to get the car we wanted because they have a great inventory. Everyone was polite, helpful, and knowledgeable. We were able to get the car we wanted because they have a great inventory. More

I had a great experience with the Covert employees I enter acted with. Sam and Leon were both very prompt and professional. I was very impressed with how quickly we arrived to a price for the vehicle enter acted with. Sam and Leon were both very prompt and professional. I was very impressed with how quickly we arrived to a price for the vehicle and their willingness to negotiate. More

Everyone in the lobby had appointments from 7 am and we’re still waiting for their vehicles at the 4:00 pm mark: I drove six hours for an ooen house showing bevause your staff wouldn’t be honest and kep we’re still waiting for their vehicles at the 4:00 pm mark: I drove six hours for an ooen house showing bevause your staff wouldn’t be honest and kept saying “10-15 minutes” every half our to everyone. Manager said Saturday was half staff and was to blame for the delay, which is irrelevant/ tell people a realistic time line so we can live our lives. I missed my house and won’t be a candidate now. No reason an oil change should take 5 hours, could have went to Walmart and been out in 30 minutes. Do better. More

Excellent customer service! This was my first experience with this service dept. and everyone was friendly and competent. This was my first experience with this service dept. and everyone was friendly and competent. More

Disorganized in the waiting room. When I pulled up to the service center, no one helped me immediately. Jenner finally did but didn’t do what I asked. I wanted an oil change and a tir When I pulled up to the service center, no one helped me immediately. Jenner finally did but didn’t do what I asked. I wanted an oil change and a tire rotation. The tire rotation wasn’t done. He didn’t trust that the oil and oil filter I brought were correct which is ridiculous. On top of that, an oil change took FOUR HOURS. That’s absolutely asinine, especially considering I scheduled an appointment for my service. Will not be going back. More

I love cover Ford of Austin because they are quick, friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. More