Covina Kia

Worst Kia Dealership in Southern California!!! The manager at this place Sean/Shawn was disrespectful to me and my family. I originally went in on Saturday, March 24, 2012 to see a Kia sportage. After manager at this place Sean/Shawn was disrespectful to me and my family. I originally went in on Saturday, March 24, 2012 to see a Kia sportage. After some friendly haggling with a salesman, John Weir, we ended up at the price of $24,200 before incentives/rebates/financing. We decided to shop around to see if we could do better at another Kia dealership. On Sunday, I was ready to buy the car at another dealership (Allstar Kia of Pomona) because the deal was better, but I decided to call Covina Valley Kia again to see if they could beat it. I called back and spoke with Sean (John Weir wasn't in) and I told him about the deal that I got at another dealership. I told Sean that I would buy the car from them if they could respect the price ($24,200) before rebates, the rebates (College $750, Kia financing $500), the interest rate (2.90%), and the term (60months). He put me on hold and quickly said that they could do it if I went in that same day. I went in with my family and they began the paperwork. I though it was a done deal until they brought out a sheet with the final price. It appeared as if a 1st grader wrote it (probably to confuse me). Not only did Sean go back on his word, but he had increased the price by over $2000 from the previous agreed number that we discussed with John Weir on Saturday!!! I repeated what we had agreed upon over the phone and Sean said went back to talk to Wess, some other manager. They came out and explained to me why they couldn't give me the deal that I was given over the phone! Sean then proceeded to tell me that I never told him anything about the interest rate!!! I was ready to explode so I stood up, called Sean a "(profanity) liar" and walked out with my family. Long story short, I spent almost 3 hours there just so they could go back on their offer. I would have gone straight to Allstar Kia of Pomona afterwards but it was 9:15 already and they had closed at 9:00. Side note: Vehicles at Covina Valley Kia are about $1000 more expensive than other Kia dealers simply because they force you to purchase their paint-chip warranty which cannot be removed. More

I purchased an Optima from Covina Valley Kia yesterday, 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very p 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very patient and knowlegable about the product that he was selling. In fact, his presentation of the brand quality encouraged me to buy. Job well done. More

Although I worked with John, everyone in the service department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for m department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for much more from a service department, that's why I recommend Covina Kia. More

I've purchased several cars in my lifetime but never had as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead o as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead of trying to 'sell' me, listened to my needs and concerns and then met them. Later, when I needed information from service, they made me feel like I still mattered. This is a top-notch outfit. More

The service department is great at this kia dealer, they even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to b even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to bring my Kia here. great place they just need to get the word out about their service. More