Covina Kia

Giving zero stars because One - i was cheated on invoice - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash paym - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash payment of 27.5k at 7:15 pm per sales manager words. Finance person met at 8:55 pm - 5 mins before closing dealership. She asked to sign everything blindly as cash payment was made - we we get back home and opened folded papers found $267 were charged to us for car theft device. This we never requested and agreed. Two - bought car was making noise at dealership - we reported to sales manager - he said it’s not an issue -assured he will take care of any issue if found later. After we bought car next day car making same noise - reported back to dealership- no one is interested is fixing it. Three - sales manager called me after I sent email on post purchase issues .. he assured he will work with finance and servic team and get back to me - 100 hours - 4 follow up no response from sales manager. Attaching my conversation email - masked email for privacy. Feeling cheated by these guys…. More

For sure the worst place to buy a car, Inexperienced sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!! sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!! More

Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her. More

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team f DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer. More

Worst dealer ever! Karen is so unprofessional! Go to Pomona Kia! And ask for LISA! Pomona Kia! And ask for LISA! More

Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use finance with their banks, DONT DO IT, lies lies lies,we had our own to use More

Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his pati rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family. More

The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!! More