
Covina Kia
Covina, CA
Filter Reviews by Keyword
By Type
Showing 105 reviews
RUDE Sales people Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect! More
Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opin con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything. More
KIA OF COVINA SCAM ARTIST They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly unive They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. So don’t buy from Kia of Covina.. More
I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It give professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics More
I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud to give you my name and my business on my next vehicle. Cheryl Rocha. More
Michael Connely Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly reco Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly recommend working with him and this dealership. More
Excellent service I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so pleasant and personable and knows what service is all about. . I am always very satisfied with their service. Michael Connell is the best service advisor. I would also like to mention Monique who helped me get a ride home and the nice driver Joseph. Thank Kia service. More
COMPLETE SCAM THIS DEALER WILL RIP YOU OFF BUY SOMEWHERE ELSE THESE GUYS ARE A BUNCH OF THIEVES I BOUGHT A NEW KIA AND THEN I WAS ASKED TO RETURN THE CAR THEY KEPT MY 3000 DOWN PAYMENT AND MAKE BUY SOMEWHERE ELSE THESE GUYS ARE A BUNCH OF THIEVES I BOUGHT A NEW KIA AND THEN I WAS ASKED TO RETURN THE CAR THEY KEPT MY 3000 DOWN PAYMENT AND MAKE STORIES UP THIS PLACE IS GARBAGE More
Wonderful Service by Mark I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfec I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfect service and kindness from Mark definitely made my visit pleasant. More
Poor sales experience Went this weekend to purchase a new Sorrento. We had a True car quote so everything was supposed to be easy. They would not honor the TC quote but g Went this weekend to purchase a new Sorrento. We had a True car quote so everything was supposed to be easy. They would not honor the TC quote but got close at about $500 above. They tried to add a package for door edge guards and tint for $415. The rear widows come standard with privacy glass. Then they low balled our trade. Ended up going to another dealer and in 10 minutes had their deal beat by $2000. Wont be back More