Cowboy Chrysler Dodge Jeep Ram - Service Center

Replace battery sensor Great service very professional service writer knows his business kept me informed during the visit while repairs made gave estimated cost for repair Great service very professional service writer knows his business kept me informed during the visit while repairs made gave estimated cost for repair great service More

recall on drive shaft I was supposed to have an appointment on Aug 2nd to replace my drive shaft and I received a call on Aug 1st saying it wasn't in. They told me they can I was supposed to have an appointment on Aug 2nd to replace my drive shaft and I received a call on Aug 1st saying it wasn't in. They told me they can only order 1 per week. They rescheduled it for Aug 6th after they verified it was in their shop. I ordered this in mid July so I believe someone else got mine and I had to wait longer. That put a hold on other things we had planned with others to do. More

Troubleshoot acceleration problem Replaced fuel filter cleaned O2 sensor--helped but did not resolve issue. Mark--Service Mgr--excellent person!! Service Dept needs more training on Replaced fuel filter cleaned O2 sensor--helped but did not resolve issue. Mark--Service Mgr--excellent person!! Service Dept needs more training on Dodge Sprinters--Mark kept us updated and informed and closely with us and our emergency situation and showed real concern for our situation. More

The servjce The Service is good but very expensive for the service, but that is what you expect when you go to a dealership service deparfment. I am frustrated w The Service is good but very expensive for the service, but that is what you expect when you go to a dealership service deparfment. I am frustrated with the Fiat Recall for the emisions on the eco diesel and my truck is worse than what it was before. I was told there was nothing they could do to at least get my truck performing like it was before. Very dissapointed. More

Fast oil change I didn't have an appointment, but the express center was open for an oil change. Completed in under an hour, popcorn and coffee in the lounge! I didn't have an appointment, but the express center was open for an oil change. Completed in under an hour, popcorn and coffee in the lounge! More

Not very good I took my Dodge Ram here, because the Electronic throttle control light and check engine light came on and the vehicle went into limp mode. Took the I took my Dodge Ram here, because the Electronic throttle control light and check engine light came on and the vehicle went into limp mode. Took them a day to troubleshoot the problem and order a throttle body for the vehicle. Had me take the vehicle home to wait for the part to come in and took two weeks to get the vehicle back in the shop to have the part installed. Took less than a day to install the part and pick up the vehicle. The troubleshooting, parts and labor were around $500 and I had to bring the truck back for the same problem before going 10 miles down the road. I was told that they have to find time to look at the truck again and it is still sitting with them for the exact same thing that I brought it in for to start with. More

Recall appointment All was well. I scheduled the appointment on the website. I received a phone call confirmation. The day at of service went as planned also. All was well. I scheduled the appointment on the website. I received a phone call confirmation. The day at of service went as planned also. More

My review I would have to say that I was most disappointed in my service experience at Cowboy Dodge. It was the most difficult time to get scheduled in that I e I would have to say that I was most disappointed in my service experience at Cowboy Dodge. It was the most difficult time to get scheduled in that I ever have. Then my check engine light illuminated. I went to an auto parts store to see what code was showing. It was P00AF. Richard in service couldn't tell me if I should keep driving it or tow it in? I was in a remote location with no guidance on what to do. I make a living with my vehicle and really don't appreciate being held in limbo about it. More

Great service We had to drop our car off after hours and then travel home to Denver. We were contacted early the next morning with a detailed explanation of the pro We had to drop our car off after hours and then travel home to Denver. We were contacted early the next morning with a detailed explanation of the process and were able to drive back later that evening to get the car. They made our long drive completely worth it. More

Oil change and warranty. Planned to have it in the shop one or maybe two days. Did not have parts on hand and one service tech missed work. Got vehicle back a week later. Just Planned to have it in the shop one or maybe two days. Did not have parts on hand and one service tech missed work. Got vehicle back a week later. Just frustrating. Advisor said about $200.00, final bill over 400. Seems to work fine and am happy with the work. Jim Nelson More