Cox Chevrolet Incorporated

Totally Satisfied with new purchase I have to thank Oscar Acosta working directly with me and for taking good care of me on the purchase of my first 3500HD DRW High Country. This man we I have to thank Oscar Acosta working directly with me and for taking good care of me on the purchase of my first 3500HD DRW High Country. This man went out of his way to make sure that not only did I receive a great price on the truck, but was a real gentleman to deal with. It's not often that people impress me, but this man surely has done just that! Thanks again to the team involved in my sale. WELL DONE!! Jim Jacobson More

mechanical repair work to my newly purchased 04 corvette I purchased with trade in of a 2004 Corvette from Cox Mazda on 8/16/16. Test drive, salesmen David stunners, who was very professional. Car was just I purchased with trade in of a 2004 Corvette from Cox Mazda on 8/16/16. Test drive, salesmen David stunners, who was very professional. Car was just what I was looking. For. Upon leaving for home with new car I noticed fuel gauge had stopped working. I was told to take it across street to Cox chevy and let service look at it. Was determined a fuel level sensor in tank was bad and would cost me $1700.00. I complained by saying I didn't even get off the lot and it was working fine on test drive. Cox Mazda said since I didn't purchase the extended warranty I had to pay for repairs or come back over and purchase warranty and then they would fix car. I said I was coming back over to get my trade in back. Per cooling off period the service writer Eric wiehl told me to wait he wanted to check up the ladder to see what could be done as he didn't want me leaving a dissatisfied customer. He came back to me giving me a rental car to get home had my car fixed with no out of pocket expense. Because of Erick wiehl at Cox chevy service dept. I will come back to Cox for service and sales needs. Thank you Erick Wiehl ! More

Did not honor warranty contract Until today, I have been happy with Cox Chevy's sales and service departments. I purchased a six-year extended warranty when I purchased a 2010 Camaro Until today, I have been happy with Cox Chevy's sales and service departments. I purchased a six-year extended warranty when I purchased a 2010 Camaro in November 2013. In the past six months, the check engine light and air bag warning sensor indicated malfunction. Today, I sent my seventy-year old mother in to authorize a radiator flush and fill. She authorized just that. Two hours later, I was told that the passenger seat air bag sensor and another valve needed replaced but the warranty was only valid for 2 years or 24 thousand miles, and that I needed to have $2,000 worth of work done. I told the service manager to just do the radiator flush and fill and I would look at the warranty paper work and get back to him. An hour later, my mother picked up the car and I was charged $182 for flush and fill and $258 for "diagnostic charges". I came home and looked at the warranty contact, which stated "N/A" for both years and mileage and it covered all diagnostic charges as well as all sensors. I'm very disappointed that the service manager did not return my call and that I paid $1,800 for a worthless warranty contact. More

Totally disappointed Cox Chevrolet TOTALED our vehicle during a service appointment. Their way of 'making it right' was negotiating a fair insurance settlement and expect Cox Chevrolet TOTALED our vehicle during a service appointment. Their way of 'making it right' was negotiating a fair insurance settlement and expecting us to finance a vehicle through them. Managers did not have time to deal with us. It was insulting. Their reputation wasn't worth them not making money on a return customer, a loyal Chevy customer after they created a circumstance where we needed a "new"vehicle". More

Excellent customer service and a pleasure I walked in having seen a truck that interested me and found out it was not in my price range. That being said, the salesman Tim Deemer went out of hi I walked in having seen a truck that interested me and found out it was not in my price range. That being said, the salesman Tim Deemer went out of his way to help me find an awesome vehicle. Also they were very willing to work within my budget and situation. I would highly recommend them for all of your vehicle needs More

Excellent Service and Sales We have been going to Cox for service since 2006, when we moved to FL, so when we needed a new vehicle a few weeks ago we of course went to Cox and wo We have been going to Cox for service since 2006, when we moved to FL, so when we needed a new vehicle a few weeks ago we of course went to Cox and worked with Finian Mayotte. We were always very happy with the service department (Dave!!!!) and were equally happy with the purchase of our 2016 Trax. There was no pressure, just help from someone who we felt very comfortable with so a few hours later we drove out with our new Trax and absolutely love it. Our first Chevy was a 1988 Blazer which we purchased in NJ after we were married and have always loved the quality of a GM vehicle. I would recommend anyone looking to purchase a vehicle to ask for FINIAN MAYOTTE at Cox Chevrolet for a pleasant, hassle-free experience who knows his stuff!!!!! He is very patient and in fact when I went back a few days later to pick up my spare key (forgot it the day we drove off) he came out to explain some things to me since I had forgotten what he said when we were there so I didn't have to look in the manual. Everyone at Cox has been a pleasure to deal with and no we are not related to them. It is truly a big car dealership with small-town values where they do care about the customer. Thanks Finian!!!!!! More

Faulty Diagnosis of transmission Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up the truck, the module had been changed and Cox Ser. informed me that the problem was not corrected. They were paid to diagnosis and repair, I then asked them to replace the old module, they said the old module had to be sent back as a core return. Cox suggested, investigating further, after $1200 and the incompetence shown by their service, who in their right mind would continue? I drove the vehicle back to Va. and a little old independent transmission mechanic, found and repaired the problem in a very short time, at a fraction of the cost paid to Cox. If that is the kind of service GM offers to their customers, I have been misled by their advertising, the least they could do is be responsible for their mistakes. More

Pleasant and professional I would give this dealership a 5 star rating. We stopped in just to look but ended up buying. They had the truck we needed at a reduced price. Our sal I would give this dealership a 5 star rating. We stopped in just to look but ended up buying. They had the truck we needed at a reduced price. Our salesman, Derek, was professional and knowledgeable about the truck. The experience was pleasant; no pressure and everyone involved in the sale was pleasant and professional. More

Horrible experience. A month and a half ago, I totaled my brand new Kia Sportage. My car was taken to Cox Chevy. After talking with Dan Welte was able to get into a nice n A month and a half ago, I totaled my brand new Kia Sportage. My car was taken to Cox Chevy. After talking with Dan Welte was able to get into a nice new Chevy Sonic. I started working on getting the GAP insurance of my Kia Sportage completed. I kept getting phone calls from Dan Welte and Kristin in finance saying that different forms needed to be faxed or they were gonna pull my car loan. I constantly was sending items to get the GAP insurance completed. Finally, Andrew in finance told me that the GAP had to be completed in two days or they were gonna take the car back. I was told by GAP that it would take another 14-20 days to complete. But that wasn't enough time for Cox Chevy so they towed the car and canceled my loan. I was called a "liar" and was accused of playing games to get the GAP insurance completed. Im doing everything in my power to get my life together after my accident. Last thing I would do is play games on getting my GAP insurance complete. Also after doing some research most GAP claims take up to two-three months to complete. Its been a little over a month for mine. This was by far the worse experience I have ever had with a car dealership. More

Erik Wiehl offers outstanding customer service Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father wo Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father worked his entire career as a gauge engineer and designer of instrument panels in the Dayton, OH area and I have been raised in the "Chevy Family." You wouldn't believe the fact that Erik was there for both my dad and me during the hardest transition of both of our lives. Sparing all the details, God used Erik and Cox Chevrolet as a point of continuity and stability in an otherwise chaotic time. Erik looked out for my dad when he was at his weakest, and was one person as a member of a compassionate community who simply cared. Erik is more than a service guy, he is prudent, wise and cautious when it comes to decision making about auto acquisition and maintenance. He is very knowledgable and well researched in just about every area in which I inquire. Erik continually goes above and beyond the call of customer service without fail. And despite the long hours, he never complains and only expresses gratitude, humility and a smile. Erik Wiehl is a class act that I, the customer, and Cox Chevrolet are simply lucky to have. Above all, Erik is a dedicated family man who has his priorities in order--his kids and his wife. Thank you, Erik and Cox Chevrolet, for everything!! More