Cox Toyota - Service Center

car rental department We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. More

My choice for rentals! Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental depa Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental department is friendly, professional, and really knows her stuff! She's always a joy to deal with! More

Exceptional Customer Service Customer service is exceptional at Cox Toyota. Caroline was professional and friendly when my Camry needed service. Thank You Caroline, Little Blue Customer service is exceptional at Cox Toyota. Caroline was professional and friendly when my Camry needed service. Thank You Caroline, Little Blue is running great!! More

Excellent and convenient car rental service Over the last few years, I've rented cars to travel short to medium distances both on business as well as for pleasure. Cox Toyota/Scion is located Over the last few years, I've rented cars to travel short to medium distances both on business as well as for pleasure. Cox Toyota/Scion is located about 8 miles from my home and it is both convenient and economical for me to drive my car to the rental facility, leave it there at no cost, and drive off with a new rental car to my destination. Furthermore, the rental staff is very customer focused. I specifically ask for Melissa Cook when I make the reservation and pickup. Her friendliness and willingness to meet and exceed my rental needs have always been a plus. I use to rent from the other airport rental agencies but since I found out about Cox, almost all of my rental business is now with them. More

Excellent Service I have my car serviced at Cox Toyota, always friendly and professional service. My car is always right the first time! Good service is good selling I have my car serviced at Cox Toyota, always friendly and professional service. My car is always right the first time! Good service is good selling and good selling is good service! More

Fixed my Ford Escape I drive a 2001 Ford Escape (I don't buy cars often, and I drive them to over 300,000 miles), but Cox Toyota's service department was fair, friendly, a I drive a 2001 Ford Escape (I don't buy cars often, and I drive them to over 300,000 miles), but Cox Toyota's service department was fair, friendly, and professional when I needed them most. Leaving Greensboro to Burlington for an important meeting, my coolant light illuminated, and I knew that I was going to have a bad day. En route, I called Cox Toyota to tell them of my problem and predicament. They told me that they could fix it and that they could get me to my meeting. Steven was awesome. It turned out that my "minor" problem would have locked up my engine if I hadn't have stopped. (I had a hole in the radiator.) Caroline (rental car lady) is very sweet. Rachel (commercial girl) wasn't there, but I looked for her. I am a big fan of their commercials. More

I travel 40 minutes to have my cars serviced by Cox Toyota because they are the most trustworthy in the Burlington, Chapel Hill, Durham, Raleigh area. Their customer service is excellent. Their assess Toyota because they are the most trustworthy in the Burlington, Chapel Hill, Durham, Raleigh area. Their customer service is excellent. Their assessment of what service my car needs is honest and "spot-on". I have never felt pressured into a repair or service beyond those that seemed necessary and reasonable. While getting my car serviced, I am able to sit at a table, drink coffee, and continue my work via a free wireless connection as if I am at my office. They are always accomodating to make my wait not only enjoyable but also productive. I used to avoid getting my cars serviced as dealerships -- not any more. More

After having the regional rep from Toyota review an issue with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not reso with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not resolved. I made several trips back to the dealership hoping to get the issue resolved. With the vehicle now with @ 20k miles, I returned to the dealership for service (oil, filter and tire rotation. The next day I noticed that the rims were damaged, all 4. I returned to dealership and asked to speek to the service manager(Peggy Young)but was told she would not be back until next week. So, again I returned to discuss the issue. I spoke to Peggy about the rims, but I was met with a lot of resistance in admitting that the damage was caused by the Cox Toyota technician. After I continued to show example after example of the finish chipped on all 4 rims, she agreed to have the rims repaired(not replaced). I had not mentioned this earlier but Cox Toyota had been the ONLY people to service this vehicle. The rim repair is not "as new". There was one last service (25k) included in the purchase price, and dispite my better judgment, I took the vehicle back to Cox. They REFUSED to rotate the tires (this is part of the 25k service) and told me "they would not touch those rims again". I had similar issues with this service department at their old location but was hoping a new location may have changed how they operated. I was very disappointed with this how they handled this. The Sales and Parts Departments were above average. The Rental car group was excellent. I still love my Toyota, just not the Cox Toyota Service Department. More

New to the area, and I visited Cox Toyota for some minor maintenance issues on my vehicle (non-Toyota). They were very nice, and they treated me very well. I anticipate buying a Toyota product when my 216 maintenance issues on my vehicle (non-Toyota). They were very nice, and they treated me very well. I anticipate buying a Toyota product when my 216,000 Honda Prelude and/or 202,000 Ford Escape expire, so I will definitely come back to Cox Toyota. They treat you like family and not just a customer... More

Armed with only the S/N off the frame from the vehicle I am building (Retro-Rod), I was able to find out exactly what year the frame is so I will be able to purchase the parts I need to rebuild it. The ind am building (Retro-Rod), I was able to find out exactly what year the frame is so I will be able to purchase the parts I need to rebuild it. The individual (can't remember his name)I was working with was extremely knowledgeable and went out of his way to try to find me the most economical way to purchase the items I would be needing (kit vs individual pieces). I will be back. Thank you More