Crain Ford of Little Rock

Tire pressure Monitor. I have had my F-150 Lariat in 5 times for the tireprssure monitor which still goes off all the time for no reason. I guess they are not meant to work I have had my F-150 Lariat in 5 times for the tireprssure monitor which still goes off all the time for no reason. I guess they are not meant to work, after paying $60000 for a vehicle I would think everything should work as it is meant to be. If crain can't fix it I would think they would go to Ford and find out what to do instead of just saying that should fix it. I am tired of taking it back as I live in Benton and wasting the whole day. More

Exceeded my expectations Over the years I have had the experience of dealing with many different automobile dealerships and none have provided better, more professional, knowl Over the years I have had the experience of dealing with many different automobile dealerships and none have provided better, more professional, knowledgeable, friendly, nor helpful assistance than those at Crain Ford of Little Rock. This is the second car I have purchased at this dealership in the past 4 years and if I have need of another car in the near future, I am sure that Crain Ford will be the first (and possibly last) folks I will go to. More

Horrible customer service Horrible customer service!!! I purchased a brand new 2018 expedition in January, I was told on the phone that it was a 4x4 and had everything I was lo Horrible customer service!!! I purchased a brand new 2018 expedition in January, I was told on the phone that it was a 4x4 and had everything I was looking for, so I drove nearly 6hrs to this dealership. When I arrived the vehicle was not 4x4 and did not have the features I asked for, we ended up buying the car anyway, paid full sticker price (don’t try to get a good deal here, it’s not going to happen), we were told that we would get 1 free oil change but since we lived out of state they would mail us a check for $50 to cover the cost of our first oil change, still have not received that. I have called several times, I was first told that it was sent, then I was told that I needed to fill out a second customer survey before they would send it, I did as I was asked and completed it, STILL never received it! No one from the dealership will return my calls, I am contacting Ford to let them know the poor service this dealership offers its customers. Trust me when I tell you, you do NOT want to give them your business, you will regret it! More

Recall Notice Took my 2016 Explorer in for a recall notice. Staff was courteous and professional. Adam explained that entire process of what was done to vehicle and Took my 2016 Explorer in for a recall notice. Staff was courteous and professional. Adam explained that entire process of what was done to vehicle and the outcome. He had excellent customer service. More

Great experience Larry was knowledgeable about his product and very helpful in selecting the car that would serve our needs and our budget. We will be back Larry was knowledgeable about his product and very helpful in selecting the car that would serve our needs and our budget. We will be back More

The best This is a special place the salesmen here are great caring and are unconditional towards the customer getting a deal at Crainfordoflittlerock A God s This is a special place the salesmen here are great caring and are unconditional towards the customer getting a deal at Crainfordoflittlerock A God send More

$12,930.98 Repair....Failure to communicate cost We had a 2010 Ford Fusion breakdown as we were traveling through Little Rock and had it towed to Crain Ford. We rented a car to continue our already We had a 2010 Ford Fusion breakdown as we were traveling through Little Rock and had it towed to Crain Ford. We rented a car to continue our already stressful cross country move. A few hours later we got a call on the cell phone informing us the repair would be what we heard to be $1400 and change. We felt it was reasonable amount and gave a verbal okay. The service representative made no effort to communicate that this repair was in the thousands of dollars not hundreds. The vehicle is six years old with 140,000 miles on it. Never in my wildest dreams would I have jumped to fourteen thousand dollars for a car repair, nor would anyone I have told this story to. In our opionin it was irresponsible to even recommend this costly of a repair for this vehicle but criminal to not have made every effort to ensure we CLEARLY understood the amount. NEVER WAS THE WORD Thousand used, just a one time quick rattling off of numbers. SHAME ON CRAIN FORD. Do not let their charm fool you, get everything in writing before doing business with them, if you dare do business with them. More

Quick Lane Oil Change - No Hassle - Efficient Todd Meredith, Quick Lane Manager at Crain Ford in Little Rock, is so easy to work with. Todd provides accurate estimates of timing and updated statu Todd Meredith, Quick Lane Manager at Crain Ford in Little Rock, is so easy to work with. Todd provides accurate estimates of timing and updated status during the Service. Todd documents any noted service issues for my consideration, but there is never any pressure or insistence about "add on" services, which we can all likely recall at one time or another from other dealerships or service providers. I trust Todd and his crew to provide me with excellent service. More

A Blessed Purchase Talk about a smooth transaction with the Crain Team 3 : the name I am giving the gentlemen that went above and beyond to get me in my 2017 Ford Escape Talk about a smooth transaction with the Crain Team 3 : the name I am giving the gentlemen that went above and beyond to get me in my 2017 Ford Escape. Top Cat (Tom) got me the Escape I wanted, Steve worked the deal, Tom made sure I got all the discounts I qualified for, and Shannon, what can I say about this financial guru? Well, he could not have made the process any smoother. A few signatures and initials and I was on my way! This is the Crain Team 3 that people will want to deal with and I will be a repeat customer with the Crain Team 3! More

Diagnostic Test Took my car in for a diagnostics test only to be told ABSOLUTELY NOTHING about what was wrong with my car. And had to pay $125.35. Carlos Obregon adv Took my car in for a diagnostics test only to be told ABSOLUTELY NOTHING about what was wrong with my car. And had to pay $125.35. Carlos Obregon advisor #55866 was of no help on the phone nor in person. I had to call in and ask about my car at 4 almost 5pm ... I dropped my car off at 1030 am. More