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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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November 17, 2018
Excellent service as always! While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and trea While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me. More
by AMESK07
Verified CustomerEmployees Worked With
Service department
November 14, 2018
Fast and friendly personnel. Had an appointment and thought like all other appointments I would have a wait. They not only got my car in on time they finish in the amount of time Had an appointment and thought like all other appointments I would have a wait. They not only got my car in on time they finish in the amount of time the quoted it would take. Very friendly staff. More
by Jettbug
Employees Worked With
Manny
November 14, 2018
Great customer care Manny was awesome to deal with and kept me informed regularly. Work was performed in a timely manner. Work areas and waiting areas very clean and eve Manny was awesome to deal with and kept me informed regularly. Work was performed in a timely manner. Work areas and waiting areas very clean and everyone very friendly. More
by TUNEGIRL
Employees Worked With
Manny in Service
November 08, 2018
10000 mile check up The team at Crain VW have been great. This is my first service on my 2017 Jetta. I purchased a 2017 Jetta and a 2017 Golf this year and the whole proc The team at Crain VW have been great. This is my first service on my 2017 Jetta. I purchased a 2017 Jetta and a 2017 Golf this year and the whole process has been outstanding. More
by ROB12CRNA
Employees Worked With
Derek Marshall
November 02, 2018
2006 beetle The service department is second to none! They do what they say they will and are easy to deal with. Getting your vehicle in is no problem. Glad th The service department is second to none! They do what they say they will and are easy to deal with. Getting your vehicle in is no problem. Glad they are my local dealership. More
by andycc41
Employees Worked With
Manny in service
October 31, 2018
Great experience The experience with the dealership began before even arriving with an ad on Facebook marketplace and was awesome all the way through to the end. The experience with the dealership began before even arriving with an ad on Facebook marketplace and was awesome all the way through to the end. More
by Damon
Employees Worked With
Derek Marshall, Alan Alvayero, Ben Milford
October 30, 2018
Crain VW The staff is friendly and helpful, they can always answer any question I have. I have purchased 10 VWs from Tommy P and team. Highly recommend Tommy, The staff is friendly and helpful, they can always answer any question I have. I have purchased 10 VWs from Tommy P and team. Highly recommend Tommy, Kenny and Derek in sales and finance and Manny in the service departments More
by CARRIEOLES
Employees Worked With
Derek Marshall, Tommy Pittenger, Kenny Ford , Ben Milford
October 30, 2018
Left rear tail light I noticed my tail light was out. I didn’t have an appointment but I decided to take the car to Crain to get it fixed . Parked the car went in they sai I noticed my tail light was out. I didn’t have an appointment but I decided to take the car to Crain to get it fixed . Parked the car went in they said they could get to it. The man I talked to was very professional brought the car in and in about an hour the car was ready for me to go home. A great place to get a car. Friendly and professional staff. More
by VSTORY41
Employees Worked With
Justin Wiltse, Kenny Ford
October 30, 2018
Customer Service Importance Customer Service is essential in today’s world of business. VW Crain associates were great to work with. Relaxed atmosphere but professional. Knowled Customer Service is essential in today’s world of business. VW Crain associates were great to work with. Relaxed atmosphere but professional. Knowledgeable on their product. Perceptive to my concerns and needs. Offered professional feedback to my inquiries. The like it or leave it program was not thoroughly explained with disclosure of equal value or above, which was disappointing and may have been an option for me to consider, but with lack of product at dealership, providing me very limited option while purchasing a premium line product, I have elected to remain with purchased vehicle for duration of program. Overall- my experience was pleasant and informative & professional. I appreciated all associates that I worked with to complete my purchase. I had been to several dealerships anxiously looking for that acceptable vehicle and finance program, and did appreciate the sales division experience. Good team. Thank you. More
by VW Crain Family
Employees Worked With
Wesley Wilkinson, Ben Milford, Jacob Clark
October 27, 2018
Consistent Excellence The service department alone is a great reason to go to Crain VW. It is a beautiful building with outstanding customer service. They have always done The service department alone is a great reason to go to Crain VW. It is a beautiful building with outstanding customer service. They have always done a great job maintaining and repairing our cars. More
by theoandjade
Employees Worked With
All of the service department!, Chris Bunch, Kenny Ford
