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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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Showing 1,042 reviews
October 09, 2018
20,000 mike oil change I had my oil changed, tires rotated, and air filter changed. The service department was wonderful and friendly. I will schedule my next oil change at I had my oil changed, tires rotated, and air filter changed. The service department was wonderful and friendly. I will schedule my next oil change at Crain Volkswagen of Fayetteville. More
by Tbryant
Verified CustomerEmployees Worked With
Service Department
October 09, 2018
Manufacturer initiated maintenance I was notified by Volkswagen that there was a software update required for my vehicles emission system. Upon receiving the letter from the company I r I was notified by Volkswagen that there was a software update required for my vehicles emission system. Upon receiving the letter from the company I reached out to the service department to schedule the maintenance and they were able to fit me in during my availabile time. More
by PDMALOOF13
Employees Worked With
Derek Marshall, Tommy Pittenger
October 09, 2018
Great experience!!! Jacob Clark was the salesman I first met and was very helpful with respect to showing the Tiguan to me. He got a key and allowed me to drive it for a Jacob Clark was the salesman I first met and was very helpful with respect to showing the Tiguan to me. He got a key and allowed me to drive it for a while. After that, Ben Milford went over some financial figures and Derick Marshall assisted with the final signing. Everyone was very nice, respectful and courteous. Volkswagen has certainly upgraded their line of vehicles and I plan on driving one for a while as well as telling others of my great experience at Crain. More
by Director1970
Employees Worked With
Derek Marshall, Ben Milford, Jacob Clark
October 03, 2018
I brought in for service. They were all very friendly and I was able to get a loaner which was helpful. Service was complete in that day which was also great. They were all very friendly and I was able to get a loaner which was helpful. Service was complete in that day which was also great. More
by STEVE.ROGERS
Employees Worked With
Manny
September 29, 2018
Friendly staff didn't overcome poor quality workmanship. We have had multiple mechanical issues with our 2015 Jetta TDI. While the staff was friendly, the work quality was poor and we will not be buying her We have had multiple mechanical issues with our 2015 Jetta TDI. While the staff was friendly, the work quality was poor and we will not be buying here again. More
by Jeferdd
Employees Worked With
Andrew Luper
September 28, 2018
Best customer service around-Great buying experience The best customer service I’ve ever had buying a vehicle! Ben Milford was very knowledgeable and made my car buying experience wonderful, he was quick The best customer service I’ve ever had buying a vehicle! Ben Milford was very knowledgeable and made my car buying experience wonderful, he was quick and on top of everything throughout the process. Definitely would recommend this dealership to anyone interested in purchasing a vehicle! More
by Nchandler01
Employees Worked With
Ben Milford
September 28, 2018
Great experience buying a car Ben Milford was very professional and great to work with at Crain Volkswagen. I would recommend him and the other team members at Crain in buying a c Ben Milford was very professional and great to work with at Crain Volkswagen. I would recommend him and the other team members at Crain in buying a car. More
by Oh-Ar-carguy
Employees Worked With
Ben Milford
September 27, 2018
Great customer service! The service department is most accommodating and knowledgeable. Very impressed with quality and care. I bought a used VW beetle somewhere else (never The service department is most accommodating and knowledgeable. Very impressed with quality and care. I bought a used VW beetle somewhere else (never again) and Manny and his crew in the service department has been able to keep her going even when I thought not possible. When the time comes I will be seeing the sales department for my next vehicle. More
by LAURA
Employees Worked With
Manny in service
September 27, 2018
Great Always great service. Would return to Crain for service with all of my vehicles. My car is always washed and vacuumed. The guys in service are always Always great service. Would return to Crain for service with all of my vehicles. My car is always washed and vacuumed. The guys in service are always helpful. More
by Robin
Employees Worked With
Wesley Wilkinson, Justin Wiltse, Derek Marshall, Tommy Pittenger, Kenny Ford , Ben Milford
September 26, 2018
Touareg hybrid We agreed to a certain price but once the paperwork was drawn up they added $100. When I brought this to their attention I was told: “we will make tha We agreed to a certain price but once the paperwork was drawn up they added $100. When I brought this to their attention I was told: “we will make that right and take care of you.” Almost a year later and I ’m still waiting. I was told by Josh that the car was a CPO. After the purchase, I found out it was not. I realize Josh was new and I suppose I should’ve checked with Derek but it is rather disappointing, as you can imagine. Furthermore, when I purchased the car Crain had a hybrid tech who informed me about the car—along with Wesley. A few months later when I returned for service I was informed that Crain no longer had a hybrid tech. Thus, when I had a hybrid issue I had to take the car to Springfield. It is embarrassing that I bought a VW from Crain (VW dealer) but cannot have the car repaired there. I will add that Wesley has been very helpful and knowledgeable about the car. Wesley checks in to see how the car is doing and shows that he cares. He also went out of his way to get me a loaner car as I was waiting, unexpectedly, for 6 hrs for basic service. More
by Josh
Employees Worked With
Josh , Wesley Wilkinson, Chris Bunch, Derek Marshall
