Back

Crain Volkswagen of Fayetteville

Fayetteville, AR

not yet
rated
1,042 Reviews

2011 W Foxglove Dr

Fayetteville, AR

72704

Directions

By Type

Showing 1,042 reviews

July 31, 2022

Took 3 visits to fix my car. Was not honest about the reasons why it took so long. More

by TLMCGEE39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mack Butler, Andrew Luper
Aug 01, 2022 -

Crain Volkswagen of Fayetteville responded

Mr. McGee, As I stated during our phone conversation, I certainly understand your frustration at having to return to complete your service and wait on parts that were supposed to be at the dealership. I apologize to you and your family and want you to know that we do appreciate and thank you for your business. If I can be of service in any way please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain VW

July 29, 2022

Good service, I was looking for a boost gauge for a 21 golf gti, did not have one witch is not there fault. I was informed of a recall and had it addressed. I was in and out in 20 minutes and I would defi More

by HWOODFIELD93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler
July 28, 2022

The service team was very helpful, nice, and thorough. Very nice facility. I bet their service team helps sell cars for the sales team. I plan on buying a car there just based on my experience! More

by BRANDYTUNNELL35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler
July 27, 2022

They are busy like everyone esle . Had to reschedule. Parts on order and hopefully two weeks out. More

by DEANBUFFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
July 26, 2022

They were extremely helpful, I was traveling from Texas going to Branson MO. And had a problem with my Jetta and they put me right in to check it out…I had to get a rental car but it was ready when I came More

by LYNN.LEONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler
July 26, 2022

Not good after sale car's in shop had it 3. 5 months very poor. Would not recommend buying a car from this dealership they do not have proper ethics on after the sale of your purchase. BUYER B More

by Whitwils_1996
Recommend Dealer
No
Employees Worked With
Hunter Smith
July 25, 2022

Great job by Crain service! I would come back and do it again! My car runs great. More

by mr.stu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
July 25, 2022

Everyone was nice to deal with. Only issue is that I asked for a car wash and was told I would get one. Car was not washed and I didn’t want to wait any longer. More

by JEFFPIERCE36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Luper
Jul 26, 2022 -

Crain Volkswagen of Fayetteville responded

I am so sorry that we did not wash your car. When you are in the vicinity just drop in and we can take care of that wash for you. If you want to reach out to me my number is 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

July 24, 2022

I took in a 2012 used VW Beetle purchased for my son after he left NYC during the pandemic. I was looking for a good, used car from an individual. VW notified me of a recall. Crain completed that recall More

by Gray Life
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
July 24, 2022

Their services are very expensive and they almost charged me over $1000 on a repairs service when I had a warranty on my car (which they failed to check until I brought it up). The service itself is wonderfu More

by ECHOGROWNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
...
24
...