Crain Volkswagen of Fayetteville

Great experience. Everyone is helpful. Would recommend everyone there. They had me in and out in a manageable about a time! Everyone is helpful. Would recommend everyone there. They had me in and out in a manageable about a time! More

They have friendly staff, comfortable waiting area with vending machines, but service takes a long time. vending machines, but service takes a long time. More

Very helpful with what was wrong with my car! Staff were very nice and respectful Staff were very nice and respectful More

They fixed all the issues I had under the warranty I didn’t even know I had. didn’t even know I had. More

Extremely informed and friendly car sales and finance team. I felt respected and cared about from beginning to end. team. I felt respected and cared about from beginning to end. More

The only negative marks would be the number of days I had to wait to have my vehicle repaired. I did get it one day sooner than expected. I understand this is not a problem created by the dealership. I was v to wait to have my vehicle repaired. I did get it one day sooner than expected. I understand this is not a problem created by the dealership. I was very pleased with the repairs. Service rep. Mason made sure I was up to date on the necessary repairs and the cost. More

Service was lackluster. Took 18 hours for the car to be diagnosed. What is the point of a 7am appt when the car didn’t get pulled in until the next day. Service manager even Took 18 hours for the car to be diagnosed. What is the point of a 7am appt when the car didn’t get pulled in until the next day. Service manager even promised a call back. Never heard from him. We have purchased vehicles from several different Crain dealerships. This one is the worst as far as service. More

I don’t know quite what to say. It looks as if you guys are in a very difficult time. What I can tell you is the service weighted was very pleasant and helpful. A few days after It looks as if you guys are in a very difficult time. What I can tell you is the service weighted was very pleasant and helpful. A few days after my service appointment my battery failed. It was getting close to noon on Saturday and I live in Bella Vista so I could not hat the car to you. I called and spoke with a tech about my problem and he gave me some help getting it taken care of. I really appreciated his time and help. I have always found the service area to be clean and well ordered. See has always been completed in the time frame I was told and at the price I was quoted. More