Crain Volkswagen of Fayetteville

I had a very pleasant experience. The process was quick and everyone was super helpful. Brenton White was our salesman and he was amazing. I would recommend this dealership. and everyone was super helpful. Brenton White was our salesman and he was amazing. I would recommend this dealership. More

Incredible service!! We had work done on our daughters VW Tiguan in Dallas and it started overheating. I called and had a diagnosis in just a few hours. Come to find out the VW dealership in Dallas did VW Tiguan in Dallas and it started overheating. I called and had a diagnosis in just a few hours. Come to find out the VW dealership in Dallas did not connect the engine fans correctly. Will definitely use Crain again. Thank you! More

The customer service is really good here. Even though as a car dealer you’re supposed to do your best to make the customer but the car, Brenton was really chill. He wasn’t a “typical car salesman.” a car dealer you’re supposed to do your best to make the customer but the car, Brenton was really chill. He wasn’t a “typical car salesman.” More

Andrew in service was awsome . He was very professional. He got my car in service very quickly and efficient. I was early for my appointment he got me even when they were behind He got my car in service very quickly and efficient. I was early for my appointment he got me even when they were behind More

Andrew was a big help. He explained what my car needed very thoroughly and exactly what it would cost. In a time when all businesses are short-handed and everyone is on the cranky side, he was very friend very thoroughly and exactly what it would cost. In a time when all businesses are short-handed and everyone is on the cranky side, he was very friendly and didn’t act stressed or rushed. I’ve been using this service dept for 3 years and never had a problem. Would definitely recommend to family and friends. More

CRAIN VW Did a good job as usual. The car was ready before the time projected. We had issues with other garages performing inadequate maintenance that cost us money! The VW techs get it done right. before the time projected. We had issues with other garages performing inadequate maintenance that cost us money! The VW techs get it done right. More

Not too happy because I was over charged for labor time of which I was told that the part I bought would be installed without paying for labor since the labor was added to cost. So I was very surprised I w of which I was told that the part I bought would be installed without paying for labor since the labor was added to cost. So I was very surprised I was made to pay for labor. Also the tire rotation and alignment was done before but had to bring it back because it wasn’t properly done More

The service department is great. The sales price of your cars is much higher than surrounding areas. I had no interaction with anyone other than the service department. cars is much higher than surrounding areas. I had no interaction with anyone other than the service department. More

I'm thankful that they seem to really care about their clients in the VW service department. They communicate if anything is going to cost more than originally anticipated, before moving forward. clients in the VW service department. They communicate if anything is going to cost more than originally anticipated, before moving forward. More

James was very attentive to my needs; including making sure as much of the billing went through my extended warranty company. He kept me informed throughout the process. The work was done right the first sure as much of the billing went through my extended warranty company. He kept me informed throughout the process. The work was done right the first time. More