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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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July 09, 2021
I was in and out of the service department very quickly. Excellent professional service in performing a small factory recall. I felt like my time was respected. Excellent professional service in performing a small factory recall. I felt like my time was respected. More
by dvbrown517
Verified CustomerEmployees Worked With
Richard
July 09, 2021
Very professional, knowledgeable, caring. Take good care of me there!! They know my car and even though it’s a Hyundai, they treat me well. I have no qualms about taking my car there for regular service and of me there!! They know my car and even though it’s a Hyundai, they treat me well. I have no qualms about taking my car there for regular service and/or repairs because they know what to do! More
by JOHNLAD
Employees Worked With
Andrew
July 07, 2021
They have taken excellent care of me ! They helped me repair a tire with a nail and have serviced my car and I won’t take it anywhere else! The staff is very friendly and helpful! repair a tire with a nail and have serviced my car and I won’t take it anywhere else! The staff is very friendly and helpful! More
by Threlkeldj
Employees Worked With
Service dept.
June 29, 2021
The staff was great and the appointment was on time and completed in the time allotted. This was my first visit for an oil change and I would definitely recommend their team! completed in the time allotted. This was my first visit for an oil change and I would definitely recommend their team! More
by Willisfam4662
Employees Worked With
Service Dept people
June 28, 2021
Staff is very friendly. Only complaint is that I wasn’t kept updated on the status of my vehicle. I had to call for info each time, I was never called. It would also be nice if the loaner vehicles were big kept updated on the status of my vehicle. I had to call for info each time, I was never called. It would also be nice if the loaner vehicles were bigger. I have an Atlas, and was given a 2 door Golf to drive for 4 days. I appreciate the loaner but would be nice if it was bigger. No complaints on work done. More
by RAGLAND.VANESSA
Employees Worked With
I honestly have no idea.
June 25, 2021
Mack is always very helpful and friendly. The wait time for a routine service is good. I always get an appt right away and the customer waiting room is very comfortable, clean and has snacks. for a routine service is good. I always get an appt right away and the customer waiting room is very comfortable, clean and has snacks. More
by WPALREAD
Employees Worked With
Mack in service dept
June 25, 2021
My Tiguan was on your shop for over a month to get the A/C fixed. This was under warranty. Communication was poor. Kept getting inaccurate and confusing reasons for continuing delays. Reasons kept cha A/C fixed. This was under warranty. Communication was poor. Kept getting inaccurate and confusing reasons for continuing delays. Reasons kept changing. When we picked up the car it went into some sort of emergency mode, so we had to bring the vehicle straight back as you did not put everything back correctly and there was a loose clamp or something. The low oil light is on now too so that is something else you failed to notice or look at. Did you do something to bring my oil level down? Not sure but car still has problems after being with you for the last month and it is under warranty still so why didn’t Mack mention this and just fix. In my 35 years of car ownership and service I think this was the worst automobile service experience and outcome that I’ve ever had! More
by marcw721
Employees Worked With
Mack
