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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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Verified Customer
June 23, 2021
I would give this a negative if that was possible. I have a 1966 vw Meyers Manx. It ran before I took it in to get checked out, I told them some of the issues. 2 weeks later and 415.00 I pushed my dune bugg a 1966 vw Meyers Manx. It ran before I took it in to get checked out, I told them some of the issues. 2 weeks later and 415.00 I pushed my dune buggy out of the shop they said it ran good. It did not even run. I am filing a report with the better business bureau and a claim with the States Attorney General's Office. They will be hearing from them through the claim. They have repeatedly refused to call me back when I asked for them to be fair about this. I have video footage of the dune buggy running the day before they messed it up and video footage of it not running and some of the issues I have already found. The distributor was loose and not tightened down, the points where not set right and it is still way out of tune. I have proof to file against them. If you have had a similar experience I would encourage you to file with the BBB and you can file a claim with the State Attorney General's Office. Don't let them get away with taking advantage of you. More
by paullinscott
Employees Worked With
James Mapes, Raymond (mechanic), Andrew Luper Service Department Manager
June 23, 2021
Our family appreciates the Crain team's commitment to service and dedication to their customers. We are quite pleased with the dealership including the extra effort put forth to make sure that needed service and dedication to their customers. We are quite pleased with the dealership including the extra effort put forth to make sure that needed repairs were done correctly. The service department was very responsive and followed up to make sure that we were completely satisfied. More
by jmincy
Employees Worked With
Andrew Luper, Hunter Smith, Shane Roberts
June 21, 2021
They treat you like family you are not just a number. They follow through with their commitment in making sure your vehicle is safe on the road They follow through with their commitment in making sure your vehicle is safe on the road More
by wallacetra
Employees Worked With
Andrew Luper
June 19, 2021
I like coming to this dealership athough it is further for me now than Springfield, MO. It is so clean and pleasant to wait in, and the people are very friendly and helpful. HOWEVER, I was SO disappoint for me now than Springfield, MO. It is so clean and pleasant to wait in, and the people are very friendly and helpful. HOWEVER, I was SO disappointed this time that my car wasn't washed and vaccumed like it has been the past seven years I have brought it. :-( This service has always been included in the oil change, etc. More
by bevscrogg
Employees Worked With
I can't remember his name (maybe Frank) - but he was very helpful.
June 18, 2021
Best experience I’ve ever had buying a car. mason dis a great job of showing us around a car we were not that familiar with. And once we got the deal done and started on finance Jason took great care of us great job of showing us around a car we were not that familiar with. And once we got the deal done and started on finance Jason took great care of us. During the signing process Bradon took awesome care of us also. It was actually a fun experience buying this car. I will definitely come back. More
by ALISSAWOODS99
Employees Worked With
Mason Montgomery , Bradon Grisham, Jason Buratowski
June 18, 2021
Our experience at Crain was enjoyable. Staff friendly and professional. Very helpful and answered our questions. Was very quick at getting our loan approved, I would recommend it hid dealership. professional. Very helpful and answered our questions. Was very quick at getting our loan approved, I would recommend it hid dealership. More
by RO8FALER
Employees Worked With
Bradon Grisham, Robert Gilmore, Jose Rivera, Marketing Team, Jason Buratowski, Shane Roberts
June 17, 2021
Salesperson was personable, but finance guy was unethical in presenting a new contract lowering interest rate but not disclosing they changed original negotiated price as his hand was covering all but lower in presenting a new contract lowering interest rate but not disclosing they changed original negotiated price as his hand was covering all but lower rate. This gross "error" did result in a little more out of pocket expense to us, but I'm more concerned about dealer ethics now. More
by JOHNPRESLEY007
Employees Worked With
Jose Rivera
June 14, 2021
We used Crain VW for a major and costly engine service. On the positive side the car was operational, no issues and ran as it should. However when we picked it up it was filthy from sitting in the On the positive side the car was operational, no issues and ran as it should. However when we picked it up it was filthy from sitting in the lot, greasy handprints on the hood, fenders and then was told they had to jump start since it hadn’t run much. We drove home over 30min just to find out it wouldn’t restart when we got home. Called service as the vehicle was stuck in our driveway blocking our other car in. They tell us it’s probably the battery as they needed to jump it to start every time and they can look at it in a couple days. I proceeded to jump start and then get a new battery installed. It’s frustrating that after spending $8k+ on service they sent us out with a vehicle that would leave us stranded, didn’t clean it and then damage to an exterior mirror. More
by NvrGvUp
Employees Worked With
Mack Butler
June 13, 2021
Dealerships should be trustworthy to Customers and don't disguise the price of a car advertised online with wording that can hardly be read The retail price of a car online was almost 4K lower that the disguise the price of a car advertised online with wording that can hardly be read The retail price of a car online was almost 4K lower that the MSRP at the dealership More
by ISERRANO74
Employees Worked With
Jose Rivera
