Crain Volkswagen of Fayetteville

I don’t think it’s fair that I have to pay 2.5 hours labor when they only worked in my car 45 minutes. And my receipt specifies service fee charge 1.5 hours $225.00 They were supposed to credit me $1 labor when they only worked in my car 45 minutes. And my receipt specifies service fee charge 1.5 hours $225.00 They were supposed to credit me $150 for the diagnostic fee THEY NEVER DID! What they actually did was overcharged me and left the air hose that connects to the engine loose now I have to drive back for them to fix that hoping doesn’t mess up something in the car(they’ll have to be liable for it) To me that’s a scam or a legal way of ripping people off The manager Andrew says they charged for the work according to their “book “that I HAVE TO PAY 2.5 hours it doesn’t matter if they work 1 or less. Anyways it still doesn’t make sense when my receipts states something else and I know for fact they only spent 45 minutes max working on my car and I never get a complementary car wash only because I’m Hispanic and my car is not worth it to them. (VERY RACIST) I have walked around the dealer and witnessed other cars getting washed... well my old 2014 VW doesn’t deserve a wash from them even tho they charge you pretty good prices for a oil change. Let me add the general manager tried to get me to take down my reviews by offering me $187.50 and a detail on my car after I sign a waiver for him, no thank you you guys need more the money than me you can keep it! I think is time I take my business somewhere else! I’m DONE WITH THIS DEALERSHIP. More

Was not pleased this time.....Made an appt to get the “fuel rail” recall taken care of, had to wait 2 weeks to be able to reserve a loaner as they told me it could take as long as 5 hrs to fix & I was go “fuel rail” recall taken care of, had to wait 2 weeks to be able to reserve a loaner as they told me it could take as long as 5 hrs to fix & I was gonna have to wait. When I got there that morning, they DID NOT have a loaner for me. Told me my only options would be to wait or make another appt. NOT HAPPY....... More

Did not want to own guarantee for something they did wrong. Never buy here or go here for service. They are happy only when selling. wrong. Never buy here or go here for service. They are happy only when selling. More

I do not believe the vehicle was properly inspected before pushing it out to sale again. Now I have to replace a very expensive part that was noticeable when they received it. before pushing it out to sale again. Now I have to replace a very expensive part that was noticeable when they received it. More