Back

Crain Volkswagen of Fayetteville

Fayetteville, AR

not yet
rated
1,042 Reviews

2011 W Foxglove Dr

Fayetteville, AR

72704

Directions

By Type

Showing 1,042 reviews

April 21, 2020

I am so pleased with Crain Volkswagen every single time I use them! They are kind & thorough in both customer and vehicle service! Easily 5 stars! More

by WEHUNTV
Recommend Dealer
Yes
Employees Worked With
Bradon Grisham, Alfredo Araujo, AshLeigh Stagner, Justin Campbell
April 20, 2020

Great service, friendly, clean. When I called for an appointment, it was scheduled promptly. I received a ride to and from work; otherwise, getting car serviced would be difficult. More

by dianalburton
Recommend Dealer
Yes
Employees Worked With
I’m not sure
April 19, 2020

Great, friendly service. Practiced great distancing and show of concern for keeping employees and guests safe during the strange times of this covid 19 pandemic. More

by JETTONBOARD96
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 21, 2020 -

Crain Volkswagen of Fayetteville responded

Thank you for your kind words and for taking the time to take the survey. We do our best to follow COVID 19 procedures for our clients and staff. Thank you for the opportunity to serve you and thank you for your business. Best regards, Your Crainteam

April 15, 2020

The service team corrected the service engine light with computer update. Prompt appointment time scheduled for the next day. Great service experience with this service. More

by ACrowley
Recommend Dealer
Yes
Employees Worked With
Tommy Pittenger, Justin Campbell
April 15, 2020

2nd time for the same repair. Friendly service. Courtesy car was great. Just wish the repair didn’t have to be done twice . Moderate inconvenience More

by rafael.t.valentin
Recommend Dealer
Yes
Employees Worked With
Not listed. Service department
April 09, 2020

Staff is always great to work with. Appreciate them always helping out my daughter and taking care of her car needs when she is in Fayetteville. More

by CARRBONNIE1672
Recommend Dealer
Yes
Employees Worked With
Not sure of name
April 09, 2020

They are not detailed enough. After service was finished and I picked up my car before I even left the lot, two warning lights were on. I had to have them reset and wait another 15 minutes. More

by melaniecarter
Recommend Dealer
No
Employees Worked With
Don’t know name of person
Apr 09, 2020 -

Crain Volkswagen of Fayetteville responded

Melanie, My apologies for the oversight. I understand your frustration at having to wait for something that should have been done the first time. No excuses, the service tech neglected to reset the warning indicators after completing your service. It is my understanding that your service advisor, Paul Safley, reset the indicators immediately once he was made aware of the situation. Again I apologize and if you have questions or further comments feel free to call me at 479-695-5807. Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

March 30, 2020

Braden is enthusiastic and knowledgeable. He will work diligently to find everything you’re looking for in a new vehicle. We are extremely happy with our new VW More

by Anglovinlife2
Recommend Dealer
Yes
Employees Worked With
Bradon Grisham
March 21, 2020

A good service appointment on time. Love my sports wagon. This is my 3rd one. So sad they are not made anymore. Service dept. Is always friendly. More

by Debsordebsor
Recommend Dealer
Yes
Employees Worked With
Tommy Pittenger
March 21, 2020

Dream dealership and service department. Always very polite, courteous and prompt. It is always a true pleasure anytime I stop in. Great people and a great company. More

by KWILKINSGOLF
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
...
82
...