Crain Volkswagen of Fayetteville

Excellent service They were super helpful. Leveled air on tires, topped coolant and regulated some electronic speedometer issues all free of charge! Yes, Thank you Ve They were super helpful. Leveled air on tires, topped coolant and regulated some electronic speedometer issues all free of charge! Yes, Thank you Very much More

Something was up with my oil light and computer Been here twice since I moved to Fayetteville. Each time, though the wait can be lengthy, the service and professionalism was always excellent. All st Been here twice since I moved to Fayetteville. Each time, though the wait can be lengthy, the service and professionalism was always excellent. All staff is helpful and very kind. I love my fellow VW people. More

2.5 hours for a scheduled oil change and tire rotation Scheduled an appointment. Arrived on time. Was told it would take about an hour for my oil change and tire rotation. Then was told of a software recal Scheduled an appointment. Arrived on time. Was told it would take about an hour for my oil change and tire rotation. Then was told of a software recall that would take another half hour. In all, it took 2.5 hours. It shouldn't take that long especially if you schedule it in advance. More

Pricey and Customer Service is Average at Best $300 labor to install a $150 door locking actuator is a bit excessive. Also, I had to call twice to get updates on my vehicle; the second time I call $300 labor to install a $150 door locking actuator is a bit excessive. Also, I had to call twice to get updates on my vehicle; the second time I called I was told my vehicle was ready for pick up. I would’ve expected a call from the service department when repair was complete? More

50000 mile service and oil change Got us in on time. Very nice and helpful. Also changed wind shield wipers. Also washed and vacuumed car. It is also a great waiting area. Got us in on time. Very nice and helpful. Also changed wind shield wipers. Also washed and vacuumed car. It is also a great waiting area. More

Great Customer Service I was blown away by the customer service from every individual I came in contact with. In the future, I will only purchase vehicles from Crain VW. I was blown away by the customer service from every individual I came in contact with. In the future, I will only purchase vehicles from Crain VW. More

Good work friendly personnel The work done on the vehicle was great high quality. the personnel did a great job making sure we were satisfied. The only negative that it took too The work done on the vehicle was great high quality. the personnel did a great job making sure we were satisfied. The only negative that it took too long. Almost 2 hours when we were told 1 hour. Messed up our weekend plans. More

Worst experience I gave my car for 60k service. They recommended lot of things. I said ok and after competing I paid 940$. Later I see my TPMS came on, they tried a I gave my car for 60k service. They recommended lot of things. I said ok and after competing I paid 940$. Later I see my TPMS came on, they tried and couldn’t fix and my Bluetooth stopped working. They are completely booked on Saturday so asked to bring back on Monday. I completely hate this visit. Still the person over there tried to help so gave two starts More

Andrew and the team was great My initial issue of a leak was simple, but the expertise of andrew and his team uncovered a larger issue. He and his team diligently worked with me a My initial issue of a leak was simple, but the expertise of andrew and his team uncovered a larger issue. He and his team diligently worked with me and VW to fully take care of me. I am thoroughly grateful and satisfied with their work and service. More

VW issues While your staff is very nice and reassuring. My issue was not fixed. Unfortunately Crain VW is the only VW dealer in town so must endure paying an en While your staff is very nice and reassuring. My issue was not fixed. Unfortunately Crain VW is the only VW dealer in town so must endure paying an enormous amount for a service that did not resolve my problem. More