Crain Volkswagen of Fayetteville

Safety Recall I called in the day of July 30th for a safety recall, they got me a appointment that day at 5 when they were close to closing. They took the time to c I called in the day of July 30th for a safety recall, they got me a appointment that day at 5 when they were close to closing. They took the time to complete the recall in a timely fashion and were very respectful and easy to work with. I would recommend Crain Volkswagen of Fayetteville to anyone and I appreciate all the help they gave me! More

Basic service Had an ac problem. Button will not engage compressor all of the time. When the button works the ac works fine, cold air and all. When the buttons does Had an ac problem. Button will not engage compressor all of the time. When the button works the ac works fine, cold air and all. When the buttons doesn't light up the air doesn't get cold. I took video of it happening even. I was told nothing was wrong with it and to just drive straight back if it does it again. More

Apathetic Service Crain VW Service Department was slow, no sense of urgency at all. With 82k miles on car, Turbo Booster had to be replaced $2,400 expense (a flaw in d Crain VW Service Department was slow, no sense of urgency at all. With 82k miles on car, Turbo Booster had to be replaced $2,400 expense (a flaw in design by VW, many other complaints online with no recall or warranty backing vehicle). While we accepted our fate to replace it, we had been told that it was a full days work to do, Crain kept our car for 10 days. They did provide a loaner vehicle, however 10 days is too long with zero communication from them. When I called to check for status, they were very apathetic. We felt going direct thru VW was better situation, but doubt we will go back! More

Done in a timely manner Did not have to wait forever. Friendly customer service....even washed my car ! Every 5000 miles we take our car in for power train checked. Did not have to wait forever. Friendly customer service....even washed my car ! Every 5000 miles we take our car in for power train checked. More

Oil change and basic service, including tire rotation. I gave my experience at Craine a 5-star rating because the people were very nice, helpful and knowledgeable. The service was top notch, and though it I gave my experience at Craine a 5-star rating because the people were very nice, helpful and knowledgeable. The service was top notch, and though it took a while, the dealership provides a very comfortable place in which to wait. It was clean with comfortable furniture and a good TV, plus I had control of the remote control. I was also able to do some work while waiting. When the folks completed my service they washed and vacuumed my car. More

Took care of me when everyone else was totally dishonest. Took care of me when everyone was dishonest. Even volunteered to take my sister home when she didn't have another way home. Good people. Took care of me when everyone was dishonest. Even volunteered to take my sister home when she didn't have another way home. Good people. More

Exceeded expectations The service department went above and beyond in insuring our VW and family were taken care of! Andrew, was polite, professional, and accommodating! Mu The service department went above and beyond in insuring our VW and family were taken care of! Andrew, was polite, professional, and accommodating! Much thanks to Crain and their staff!! Again, that is why we choose Crain VW. More

Service Review My appointment was scheduled in a timely manner. Everyone was friendly. I will do all of my future service at Volkswagen and will recommend to friends My appointment was scheduled in a timely manner. Everyone was friendly. I will do all of my future service at Volkswagen and will recommend to friends! More

Engine Light and MIL light came on Engine light and MIL light came on along with a “service now” message. I called Crain and they were able to get my car in the next day for evaluation Engine light and MIL light came on along with a “service now” message. I called Crain and they were able to get my car in the next day for evaluation and service. Andrew kept me informed on progress and let me know cost before proceeding with the work. The lady who took payment was very friendly- much improved experience from the last time I was there. Keep her - she knows how to serve your customers. More

adonia’s review everyone was super friendly and gave us status reports as my car was being worked on. everyone was super friendly to my most entertaining six year old everyone was super friendly and gave us status reports as my car was being worked on. everyone was super friendly to my most entertaining six year old son, corbin. More