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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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Showing 1,042 reviews
April 04, 2019
Great customer service Chose this dealership due to initial phone call. They determined the issue quickly. The repairs were made timely. Overall great service. I will use ag Chose this dealership due to initial phone call. They determined the issue quickly. The repairs were made timely. Overall great service. I will use again. More
by 09 CC Coupe
Verified CustomerEmployees Worked With
Andrew in service
April 03, 2019
Service was above and beyond I took my VW Golf (purchased elsewhere) in for some recall work. Due to factors beyond anyone's control, my car was not ready in the 1.5 hours promise I took my VW Golf (purchased elsewhere) in for some recall work. Due to factors beyond anyone's control, my car was not ready in the 1.5 hours promised. They loaned me any empty office so that I could make some work calls. Then they rented me a car until the work could be completed. In spite of this being a huge pain in the neck for them, everyone at service was polite and helpful, especially Andrew. Kudos to them all! I highly recommend this dealership and plan to buy my next car there. More
by CathyE
Employees Worked With
Andrew
March 22, 2019
Matthew was excellent with his customer service!!!!! Matthew was very thorough with explaining what the car needs after review. His customer service was excellent and even cleaned my car. I am very happ Matthew was very thorough with explaining what the car needs after review. His customer service was excellent and even cleaned my car. I am very happy with his service and would recommend others to talk to Matthew. Thanks, Marjorie More
by SamuelRelano
Employees Worked With
Kenny Ford
March 15, 2019
Great experience It was a great experience that left my car in a better condition than how I brought it in. Looking forward to the next time I come in! It was a great experience that left my car in a better condition than how I brought it in. Looking forward to the next time I come in! More
by LOGANKUNARD28
Employees Worked With
Everyone was great!
March 15, 2019
Fantastic Andrew so much help! very kind, knowledgeable and understanding. Andrew and the tech found the problem promptly. Explain the situation in a way I was Andrew so much help! very kind, knowledgeable and understanding. Andrew and the tech found the problem promptly. Explain the situation in a way I was able to understand Few days later my VW is running great along with fantastic service I could not ask for more. Thanks VW and Andrew! Melody More
by MELODYFW3
Employees Worked With
Andrew service
February 28, 2019
Excellent Service I brought my 2018 VW in for an inspection and oil change and found out that there was a recall on a part and a gentleman I believe his name is Rick in I brought my 2018 VW in for an inspection and oil change and found out that there was a recall on a part and a gentleman I believe his name is Rick informed us that they could get the recall taken care of and it would take about an hour. We were there for around an hour and half, which was really good considering there were other customers and the work they provided on the recall, oli change and inspection. They were polite, knowledgeable, the service area clean, just an overall positive experience. Thank you@ More
by SHOEGIRL34
Employees Worked With
Rick, Kenny Ford
February 26, 2019
Great Even though hour and half drive from home will only come to Crain for service or purchase. Will never go to Bill White in Ft Smith again worse service Even though hour and half drive from home will only come to Crain for service or purchase. Will never go to Bill White in Ft Smith again worse service ever!!! More
by Crazyhorse@45
Employees Worked With
Worked only with service department.
February 19, 2019
Service Pleased with service work performed I believe it is a little over priced like most dealerships are but that’s par for the course but probably will be Pleased with service work performed I believe it is a little over priced like most dealerships are but that’s par for the course but probably will be back More
by MARKSPENCE4
Employees Worked With
Service department
February 16, 2019
Oil service and cabin air filter replacement Easily made an appointment ahead of time. Waited in your nice, open, clean customer area. Reasonable wait time- not bad at all! Mechanic identified Easily made an appointment ahead of time. Waited in your nice, open, clean customer area. Reasonable wait time- not bad at all! Mechanic identified additional issue with a tire, which I was not aware of and appreciated. More
by GLukacs
Employees Worked With
Andrew
February 14, 2019
Tire pressure Light to check air I tire light came on, service dept. wass able to find nail in tire and repaired tire, preventing me from having a flat Light to check air I tire light came on, service dept. wass able to find nail in tire and repaired tire, preventing me from having a flat More
by TAMMYROBERTS01
Employees Worked With
Bradon Grisham
