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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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Showing 1,042 reviews
February 13, 2019
Recommended Dealership is clean and friendly, and service was performed quickly and thoroughly. I had a complaint with the availability of a promised courtesy shu Dealership is clean and friendly, and service was performed quickly and thoroughly. I had a complaint with the availability of a promised courtesy shuttle, but immediately upon learning of my complaint, the service manager reached out to me, apologized, and offered to coordinate transpiration at future visits. That's the sign of a great business - acknowledging an employee's mistake and making it right for the customer. I will continue to go to Crain VW for service, as I know they stand behind their work and commitment to customer service. More
by William1980
Verified CustomerEmployees Worked With
Parts Department employee was the highlight of the visit. He was friendly and helped me find the right mud mats and cargo line for my wife's Atlas.
February 12, 2019
Price much higher than previous years I bought a new car in 2016 and have been using the dealership to maintain my warranty, but this year’s oil change cost over $100 with labor being almo I bought a new car in 2016 and have been using the dealership to maintain my warranty, but this year’s oil change cost over $100 with labor being almost 50% of the ticket. I’m almost certain I haven’t paid that much in the previous two years. Not sure I will use Crain for my next change solely based on cost More
by dodsontm
Employees Worked With
Not sure. I think Richard called me to follow up after service
February 12, 2019
Great Service! Crain exceeded my expectations. Andrewexplained everything to me and they were done before I expected. I’ll have Crain service my vehicle throughout i Crain exceeded my expectations. Andrewexplained everything to me and they were done before I expected. I’ll have Crain service my vehicle throughout its life More
by risorrichard54
Employees Worked With
Andrew
February 06, 2019
Thank You to the GREAT team at Crain VW!!! You were able to get me in quickly and take care of my vehicle quickly and get me back on the road. to the GREAT team at Crain VW!!! You were able to get me in quickly and take care of my vehicle quickly and get me back on the road. More
by mikeltinnon
Employees Worked With
Tommy Pittenger
February 05, 2019
Disappointed usually they are excellent normally the service is excellent; this time it was substandard. Several issues were not addressed and any attention to detail was lacking. The only normally the service is excellent; this time it was substandard. Several issues were not addressed and any attention to detail was lacking. The only positive was one service person remembered me and said hello. More
by DRJIMMADDOX
Employees Worked With
Don’t know their names
February 02, 2019
Check up If you made this review easier to do, more efficient, and less cumbersome, it would be as friendly, efficient, and smooth as the service and staff of If you made this review easier to do, more efficient, and less cumbersome, it would be as friendly, efficient, and smooth as the service and staff of the dealership. More
by jsharba
Employees Worked With
Kenny Ford
January 31, 2019
Vast improvement over prior experiences. I’m a self proclaimed dealer hater. We all know the term ‘stealership’ but my experience as of late with Crain VW has been a very impressive improveme I’m a self proclaimed dealer hater. We all know the term ‘stealership’ but my experience as of late with Crain VW has been a very impressive improvement over its prior locations and has become more customer focused. I feel as if we were given comprehensive service and it has changed my overall perspective on the dealer experience. Thank you, Julian and Lori ‘13 Candy White GTI More
by jaartsgroup
Employees Worked With
Andrew Luper
January 27, 2019
Great Experience The new building is great! The service department was professional and personable. I appreciate the care they took with my car and my time. Tommy is a The new building is great! The service department was professional and personable. I appreciate the care they took with my car and my time. Tommy is always happy to help you out and Wesley is a VW encyclopedia! Happy with my Crain experience. More
by kmb3
Employees Worked With
Wesley Wilkinson, Tommy Pittenger
January 25, 2019
Top shelf dealership Very professional and friendly. They made the experience very pleasant. They were up front and open book. I would recommend anyone go see them if you Very professional and friendly. They made the experience very pleasant. They were up front and open book. I would recommend anyone go see them if you want a great deal and if you want to leave feeling like you got a good deal. Very quick and efficient as well. More
by Acurafan123
Employees Worked With
Derek Marshall, Jacob Clark
January 25, 2019
Jan 24 Service The young lady working the service desk needs to go through some customer service training. She was kicked back, playing on her phone when I arrived a The young lady working the service desk needs to go through some customer service training. She was kicked back, playing on her phone when I arrived and she acted like I was interrupting her. No greeting, just very lackadaisical. The workbwas done fairly quickly and no issue from that standpoint. However, the same young lady processed my payment, and again I felt like I was interrupting her. She couldn’t even find it her herself to say “please sign here”. As the first people see coming in for service, I would suggest finding someone who understands customer service. More
by CARRIEFISH
Employees Worked With
Andrew Luper and young lady taking payments
