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Crest INFINITI - Service Center

Frisco, TX

4.8
419 Reviews

419 Reviews of Crest INFINITI - Service Center

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April 12, 2025

Great service very friendly staff and very knowledgeable thank you so much for the great service again! More

by HUGOATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bannister
Report | Print
Apr 14, 2025 -

Crest INFINITI responded

Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with our friendly and knowledgeable staff. It’s always a pleasure to provide great service, and we truly appreciate your continued support. We look forward to assisting you again in the future!

April 11, 2025

Crest Infinity’s Service Department is terrific! The staff is courteous and professional. In particular, Randy Nabors, Service Director, is outstanding. He listened to our requests, verified the req More

by Me author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors
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Apr 14, 2025 -

Crest INFINITI responded

Thank you for sharing such a thoughtful review! We're thrilled to hear that your experience with our Service Department was a positive one. It's wonderful to know that you found our team to be courteous and professional, and we’re especially pleased that Randy Nabors stood out for his attentive and thorough service. It sounds like he went above and beyond to ensure everything was handled smoothly—from confirming your requests to following up and making sure your QX60 was ready and looking its best. We’re truly grateful for your kind words and appreciate the opportunity to provide you with first-class service.

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April 11, 2025

I purchased a use SUV it had a little they took it back look at it listen to what I needed they gave me a loaner sent me on my way and fixed it right the first time thank you Troy More

by gofast92truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that our team was able to address your concerns with the SUV quickly and efficiently. It's great to know they listened to your needs, provided a loaner, and got everything fixed right the first time. We appreciate your trust and are grateful for the opportunity to help—thank you for choosing us!

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April 11, 2025

Fast and good service was provided, and the staff were courteous and helpful. Will recommend others to go here. More

by JHA.SANJEEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Apr 14, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're so glad to hear that you received fast and helpful service, and that our team was courteous throughout your visit. We truly appreciate your recommendation and look forward to welcoming others you send our way!

April 10, 2025

Previous recent visit was to get a tire air pressure sensor fixed. It worked for a few days than failed again. This visit was for the same reason. When I left Crest it still was not working. More

by BANCAPRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Duncan
Report | Print
Apr 11, 2025 -

Crest INFINITI responded

Thank you for sharing your experience. We are sorry to hear that the issue with your tire air pressure sensor has not been resolved to your satisfaction. We’d like the opportunity to look into this further and ensure it’s addressed properly. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can work toward a resolution.

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April 10, 2025

Fantastic service by fabulous people. Crest has always come through with quality and grace. Thank you More

by TATAWAYO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Report | Print
Apr 14, 2025 -

Crest INFINITI responded

Thank you so much for the kind words! We're thrilled to hear that you've consistently experienced fantastic service from our team. It means a lot to know that our efforts to provide quality care with professionalism and grace have made a positive impact. Your continued support is truly appreciated, and we're grateful for the opportunity to serve you.

More
April 10, 2025

Everything was completed in a timely manner. Very pleased. However you do ask for too many reviews/surveys. I believe this is the 4th one I've done! More

by JK.FURNISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept - Derrick
Report | Print
Apr 11, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're happy to hear that you were pleased with the timely service. We apologize for the frequency of review requests and will definitely take your input into account. Your thoughts are important to us, and we truly appreciate you taking the time to share them. We look forward to continuing to serve you!

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April 09, 2025

Always great service. Special thanks to Dustan. Thank you for all you do to help More

by heather75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan in service
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for the kind words! We’re so glad to hear that you consistently receive great service, and we’ll be sure to pass along your special thanks to Dustan. We truly appreciate your feedback and are happy to continue providing the service you deserve!

April 08, 2025

Dustan was courteous & professional, a pleasure to work with. I also appreciated that a loaner vehicle was available for me. My only negative is that one problem with my vehicle was not fixed. There were More

by jrpxx808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We're so glad to hear that you enjoyed working with Dustan and found him to be courteous and professional. It's also great to know that having a loaner vehicle available made things more convenient for you during your visit. We’re sorry to hear that you're still experiencing issues with your cruise control. We understand how important it is for every aspect of your vehicle to be functioning properly, and we’d like to ensure that this is looked into further. Please reach out to Randy Nabors at Rnabors@vtaig.com, so we can better understand the situation and work toward a solution.

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April 07, 2025

I was able to get an appointment on the books quickly with a loner car reservation. My service advisor kept me updated along the way. The issue with my vehicle was resolved. More

by KENDARFOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown - Service Advisor
Report | Print
Apr 09, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience! We're glad to hear that scheduling your appointment and securing a loaner vehicle was quick and convenient. It's also great to know that your service advisor kept you well-informed throughout the process and that the issue with your vehicle was successfully resolved. Providing efficient, transparent service is always our goal, and we appreciate your trust in us.

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