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Crest INFINITI - Service Center

Frisco, TX

4.8
407 Reviews

407 Reviews of Crest INFINITI - Service Center

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April 02, 2025

Great service ! ! Take care of my problem quickly and professionally !! Rent car manager (Dustin ) was amazing !! Friendly and helpful !! More

by glmike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re so glad to hear that your issue was handled quickly and professionally. It’s great to know that Dustin, our rental car manager, provided such friendly and helpful service. We truly appreciate your feedback and look forward to assisting you again in the future!

April 02, 2025

Trevor was great! Loaner car was quick and efficient to get. The gentleman that checked me in and got my car at pick up was so courteous and efficient. I do not kno More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor in Service....everyone listed is sales
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re so glad to hear that Trevor provided great service and that the loaner car process was quick and efficient. We’re also happy to know that the team member who checked you in and out was courteous and efficient. We’ll be sure to pass along your compliments to the entire team. We look forward to serving you again in the future!

April 02, 2025

DeFriest infinity team was very helpful, attentive and thorough when I brought my QX80 in with check engine light issue. I appreciated their help and excellent customer service More

by alec2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy St. Clair
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're so glad to hear that the DeFriest Infinity team was helpful, attentive, and thorough in addressing the check engine light issue with your QX80. We truly appreciate your kind words and are happy to know you had an excellent experience. We look forward to serving you again in the future!

March 31, 2025

I always have a good experience with this Dealership thank you for doing a great job More

by TOM_MORELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
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Apr 03, 2025 -

Crest INFINITI responded

Thank you for your continued trust in us! We're thrilled to hear that you always have a great experience. We look forward to serving you again in the future!

March 30, 2025

Richie and Troy truly are the reason I choose to do business with this location. Above and beyond the greatest reps I've gotten to work with. More

by OLLIEMSANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Crest INFINITI responded

Thank you for your amazing feedback! We're so glad to hear that Richie and Troy have made such a positive impact on your experience. Their dedication to going above and beyond is truly appreciated, and we're grateful to have them as part of our team. We look forward to continuing to serve you and appreciate your loyalty!

March 30, 2025

Outstanding service as usual. Checked in promptly. Loaner was quickly available. Vehicle was returned as promised. More

by MICHAEL.HARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales. Only service department. Troy Dunn was my contact
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Apr 02, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're happy to hear that you had another outstanding service experience with us. Providing prompt check-in, a seamless loaner process, and timely vehicle returns are all part of our commitment to great customer service. We appreciate your trust and look forward to your next visit!

March 29, 2025

I arrived at the service center and was greeted by service personnel. They confirmed my appointment and asked for the keys to begin intended service. I was informed when service was completed and was More

by dwoods316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Apr 01, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're thrilled to hear that our service team provided you with excellent customer service from start to finish. We appreciate your trust and look forward to continuing to serve you in the future!

March 29, 2025

Service staff were courteous and attentive. I was not satistified on why none of the service advisor did not take time to explain why my concern was not addressed. I do not know if I'd recomm More

by ucanes3265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brown and other advisor I worked with that I don't know the name of.
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Apr 01, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We appreciate your kind words about our service staff being courteous and attentive. However, we understand your concern about the lack of explanation regarding the issue you raised, and we recognize how important it is to have clear communication. We would love the opportunity to address this and ensure your concerns are fully understood and resolved. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss this further and work toward a solution.

March 28, 2025

I was very pleased with the service I received, as usual. My car was ready when promised. More

by JOYEDLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Mar 31, 2025 -

Crest INFINITI responded

We're delighted to hear that you were pleased with the service you received, as usual. We're also glad that your car was ready when promised. We appreciate your continued patronage and your positive feedback.

March 27, 2025

Tony said my car would be ready by 9. It was not ready when I left work to come get it. He is a terrible service employee More

by JRAGLE3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 28, 2025 -

Crest INFINITI responded

We are sorry to hear that you are not satisfied with your recent experience. We strive to provide timely service, and we understand how frustrating delays can be. We appreciate your feedback and would like to address this matter. Please feel free to contact us directly so we can discuss your concerns further and ensure a better experience in the future.

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