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Crest INFINITI - Service Center

Frisco, TX

4.8
445 Reviews

445 Reviews of Crest INFINITI - Service Center

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April 21, 2025

They are five star! WOW! Thanks for the loaner car! Will be back soon! Long time customer. Thankful! More

by BISHOP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moehler
Apr 22, 2025 -

Crest INFINITI responded

Thank you so much for the amazing feedback! We're grateful for your continued loyalty and happy we could make your visit smooth with a loaner car. Looking forward to seeing you again soon!

April 21, 2025

Great dealership, great sales people, great service department. Customer for life. Treated with much respect. More

by TERRI.CHILDRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We truly value your loyalty and are so grateful to have you as a customer for life. We'll continue to do our best to provide you with exceptional service and respect every time you visit.

April 20, 2025

They did an awesome job in accommodating my needs during our vehicle repair.. The customer service was on point. More

by eal0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service, and his manager.
Apr 21, 2025 -

Crest INFINITI responded

Thank you for the great feedback! We're happy to hear our team was able to accommodate your needs and provide excellent customer service during your vehicle repair. We appreciate your support!

April 19, 2025

Great service. Tony is always very informative and helpful. They got me in at the end of the day for an oil change and inspection. More

by TONYAFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 22, 2025 -

Crest INFINITI responded

Thank you for the great review! We're glad to hear Tony took such good care of you and made the process smooth and informative. It's great to know we were able to get you in for your oil change and inspection. We appreciate your trust and look forward to seeing you again next time!

April 19, 2025

I had an outstanding experience at Crest Infiniti thanks to Tony in the service department. From start to finish, Tony was incredibly responsive, professional, and a true pleasure to work with. He kept me u More

by mnewbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Tony made such a positive impact on your visit. It’s great to know that his responsiveness, professionalism, and dedication to keeping you informed helped make your service experience smooth and enjoyable. We’ll be sure to pass along your kind words to Tony. Thank you again for choosing Crest INFINITI, and we look forward to assisting you again in the future!

April 18, 2025

Very nice staff; warm and welcoming environment. My vehicle was serviced in a timely manner. I was given detailed description of services performed and recommendations. More

by MARVY0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses Brown
Apr 21, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're so glad to hear that our team provided a warm and welcoming environment and that your vehicle was serviced efficiently. It's great to know you received clear and detailed information about the services performed and future recommendations—transparency and quality care are always top priorities for us. We appreciate your support and look forward to seeing you again!

April 18, 2025

Great experience ! Clear communication and quick turnaround time to pickup my vehicle .. Tony who helped me was great More

by Valdovinoskaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony brown
Apr 21, 2025 -

Crest INFINITI responded

Thank you for the great review! We're happy to hear that you had a smooth and efficient experience, and that Tony provided excellent support with clear communication and a quick turnaround. We appreciate you choosing us and hope to serve you again in the future!

April 17, 2025

service is poor on response did not fix my key did not return call did not send my title More

by RAY@HALLFORDCOMPANIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Crest INFINITI responded

We’re sorry to hear that you feel this way about your experience. It’s important to us that we provide prompt and effective service. We would appreciate the opportunity to look into this further and resolve these issues for you. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to make things right.

April 16, 2025

Every time I take my car in for service. I’m greeted promptly and the staff is polite and professional More

by SUZ7015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Apr 21, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that each of your visits has started off with a warm welcome and that our team continues to provide polite and professional service. It's always our goal to make every experience as smooth and pleasant as possible, and we truly appreciate you taking the time to share your feedback.

April 15, 2025

Randy greeted me immediately when I exited my vehicle. He was very nice and assured me that I would be able to get a loaner vehicle and that I would be in good hands with Tony. Tony politely greeted me an More

by ANTBARGAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors, Tony Brown, Dustin Shawshark
Apr 16, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're thrilled to hear that Randy, Tony, and Dustin made your visit seamless and provided impeccable service throughout the process. It's great to know that you felt well taken care of from start to finish. We truly appreciate your feedback and look forward to serving you again in the future!

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