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Crest INFINITI - Service Center

Frisco, TX

4.8
508 Reviews

508 Reviews of Crest INFINITI - Service Center

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June 05, 2025

The service department is quick to respond to my inquiries and explains everything to me in detail. Randy, the Service Manager goes above and beyond to take care of his customers More

by JANETEVANS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
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Jun 12, 2025 -

Crest INFINITI responded

Thanks for your fantastic feedback! We're thrilled to hear that our service team, especially Randy, is meeting your expectations. Providing detailed and responsive service is a top priority for us. We appreciate your support and look forward to serving you again!

June 04, 2025

Had an exceptional overall experience. David Clinton was on top of things and took care of everything that was needed to be done. More

by ashok.lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
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Jun 12, 2025 -

Crest INFINITI responded

Thank you for the fantastic feedback! We're thrilled to hear you had an exceptional experience and that David provided top-notch service. We appreciate you choosing us and look forward to serving you again!

June 04, 2025

Always top notch customer service. Service department always greets me and makes it very easy to get my car repairs done. More

by RS.SMITH.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Report | Print
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our service department. Providing top-notch customer service is our priority, and we’re glad we could make your car repairs hassle-free. We look forward to assisting you again!

June 04, 2025

Folks did a good job and car was delivered on time and clean. Very satisfied. More

by EXORARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick pham
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Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience and that your car was delivered on time and in perfect condition. Your satisfaction is our priority, and we appreciate your feedback!

June 04, 2025

Tony is the best. Helped me work with Randy to seek support for a repair I had done a year ago that was a week to 10 days out of warranty. Tony and team went ABOVE A More

by WHICKOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Randy
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Jun 12, 2025 -

Crest INFINITI responded

We’re thrilled to hear about your positive experience with Tony and our team! Going above and beyond for our customers is what we strive for. Thank you for sharing your satisfaction with us!

June 02, 2025

I have worked with Tony on many occasions in sales and now in service. He is always willing to help and go the extra mile. The work done by the mechanics/techs has been excellent. I feel like they care More

by LILNICKILEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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Jun 11, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear about your positive experiences with Tony and our service team. Providing exceptional care and support is our priority, and it's great to know that our efforts have made a difference for you. We appreciate your trust in us and look forward to serving you again in the future!

May 31, 2025

Troy is awesome as an advisor. I will definitely go back to him. Very pleasant to work with More

by TJSTUDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Report | Print
Jun 10, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Troy and found him to be a pleasant advisor to work with. Your satisfaction is our priority, and we look forward to welcoming you back in the future!

May 30, 2025

I am 100% satisfied with the service provided at Crest Infinity. My car is really good taken care, plus they make me feel welcome and special. They listen to what I think my car has and they go above and More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
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Jun 10, 2025 -

Crest INFINITI responded

Thank you, Oscar, for sharing your wonderful experience with us. We are delighted to hear that you are 100% satisfied with the service provided and that our team has made you feel welcomed and valued. Our commitment to listening to your concerns and going above and beyond in our care for your vehicle is something we take pride in. We appreciate your trust in us and are glad to know that our parts department has been helpful as well. Thank you for your kind words, and we look forward to serving you again in the future!

May 30, 2025

The Infiniti Crest leadership service department is consistently doing an excellent job. Troy Dunn is a professional in the service advisor role. More

by j.carrasquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn, Mari
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Jun 09, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that you consistently receive excellent service from our leadership in the service department. Troy is indeed a valued member of our team, and we appreciate your recognition of his professionalism. We look forward to continuing to provide you with outstanding service in the future!

May 30, 2025

Good, clean and very accommodating. Very friendly, easy to get to from freeway. The manager was very helpful and understanding. More

by bnana1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert not sure of last name works in service department
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Jun 09, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you found our facility clean and accommodating. Our team strives to provide friendly and helpful service, and it's great to know that we succeeded in making your experience a positive one. We look forward to welcoming you back in the future!

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